The biggest NDIS myths debunked

With so much information about the National Disability Insurance Scheme (NDIS) out there, not everything you hear is going to be correct.

It can be hard to know what’s right – so we’ll debunk some of the myths that we keep hearing.


“When it comes to the NDIS, everyone else knows exactly what’s going on.”

If you’re confused by the NDIS, you’re not alone!

The NDIS is complicated. It is continually evolving and can be a lot to take in. Few people have a comprehensive knowledge about the scheme and of course, everyone’s situation is unique.  No two customers are the same, and neither are their plans.


“The NDIS will replace your Disability Support Pension.”

The NDIS will not take away your Disability Support Pension (DSP).

The NDIS is designed to work alongside the DSP, not instead of.

The only change to your DSP will be in relation to the mobility allowance. You can read more about transport under the NDIS here.


“If you’re not happy with a decision, there is nothing you can do”

If you think a decision is incorrect or unfair, or you believe your NDIS plan is missing something important that you discussed with your planner at your plan meeting, there is a course of action you can take.  This is called a ‘review process’.

The NDIA also have a complaints process in place. You can fill out a complaint form on the NDIA’s website.


“Respite is not funded by the NDIS.”

Currently there is no item listed under NDIS specifically as ‘respite’, which has caused confusion. 

Respite is available but in ways you may not be used to describing, such as:

  • Short term accommodation and assistance
  • Assistance in living arrangements (host family/alternative family) solution
  • Assistance with self-care overnight (different levels)

We’ve put together a useful blog post on this which you can read here.


“I get to keep my mobility allowance.”

Your current mobility allowance ceases once you have transitioned to the NDIS and have a plan in place.

The NDIS has a different way of funding transport related supports. To find out about how transport is funded under the NDIS, read our transport blog.

It's important that you tell your NDIS planner what your transport needs are so that they are adequately funded.


NDIS Resources

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“I don’t have a choice whether I have a face to face or phone meeting.”

You absolutely do.

Don’t be afraid to ask for something that better suits your needs. If you prefer to have a face to face meeting and the planner is organising a phone meeting – speak up! Let them know what works best for you.

It’s also worth noting that if the planner calls at a bad time, you don’t have to have the planning meeting straight away. You can ask them to call you back.

By doing these things it may make the process take a little longer, but you definitely won’t miss out on your plan meeting.


“The NDIS will pay for my holiday.”

They will not pay for your holiday, but they may help fund additional supports that are needed as part of your disability. The NDIS exists to close the gap between having a disability and not having a disability.

It all comes down to what is reasonable and necessary.


"The money from my plan will go straight to my bank account."

Unless you have a special arrangement, the money doesn’t go to your personal bank account.

The NDIA are very strict that the funds you receive are only to be used in the ways outlined in your plan.

The only funds that go to a personal account are transportation funds. Find out more about transportation support under the NDIS here.


“I won’t be able to manage this on my own.”

Your plan could include funding for a Support Coordinator. This is a role that is designed to minimise the complexity of negotiating with numerous service providers and government agencies yourself.

It is important to understand your individual situation and to think about the type of assistance you may need to implement your plan.  This can then be discussed at your plan meeting.

We’ve put together a handy blog on Support Coordination and Support Connection.


“Most people who have transitioned are worse off under the NDIS.”

On the whole, we’ve been finding that most people tend to be happy with their plans.

In fact, 93% of people who have transitioned to the NDIS rate their satisfaction with the NDIA as “good” or “very good”. *


*© National Disability Insurance Scheme Launch Transition agency 2017 

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Other blogs and information you maybe interested in

Get ready for the NDIS with Map My World

A pre-planning booklet to help you to think about the supports you want and need – now and in the future – before meeting with your NDIA planner.


Discover guide to the NDIS

A practical, comprehensive guide to the NDIS, to help people understand the various components of the NDIS and how to access them.


NDIS FAQs and Glossary of Terms

A handy guide of NDIS FAQs and a glossary so you can familiarise yourself with NDIS language before your planning meeting.


NDIS tools and resources


Are you making any of these NDIS mistakes?

Transport under the NDIS