Feedback and complaints

Ways you can provide feedback


1300 730 334


PO Box 3555

Tingalpa DC QLD 4173

In person

Speak to the manager at your local service


Submit a confidential online form

Confidential online form

Your feedback can remain anonymous and you do not need to provide your name or contact details. However, this means we will not be able to contact you with an outcome.

Are you submitting feedback or a complaint on behalf of someone else?

Download and print our feedback form

Learn more about how we take care of a complaint


NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of people with disability by ensuring NDIS service providers are doing the right thing.

If you are unhappy with how we have responded to or handled your feedback, you can contact the NDIS Commission at any time.

You can also escalate any concern or complaint directly to the NDIS Commission.

Read more:


NDIS Commission contact details

1800 035 544
(free call from landlines) or TTY 133 677


NDIS Commission, PO Box 210, Penrith NSW 2750

NDIS Commission


Whistleblower service

BDO is an external and independent whistleblower reporting service.

Engaged by Endeavour Foundation, they host a hotline specifically for employees and other stakeholders to report concerns of illegal or unethical behaviours and misconduct, including:

  • Fraud
  • Misuse of property
  • Breach of policies, bribes, corruption, abuse, neglect and exploitation
  • Unlawful workplace practices such as harassment and bullying
  • Any other breaches of trust.

We encourage you to raise your concerns directly with us; however, if you do not wish to or feel uncomfortable, please contact BDO.

All reports received by BDO are provided to our Audit and Risk Committee Chairman and Internal Auditor.

BDO will not disclose the identity of a complainant without permission.

Read more:


BDO contact details

1300 408 955


Level 10, 12 Creek Street, Brisbane Qld 4000

GPO Box 457, Brisbane Qld 4001