Feedback and complaints

Confidential feedback and complaints

The people we support are at the heart of all we do, and our commitment to people and their families is to provide high-quality and safe services.

Our feedback and complaints process ensures anyone can formally provide feedback about what is good or could be improved with our service or a complaint if there is a problem related to our service. We will listen and we will take action.

If you are not satisfied with the response, there are channels available through the NDIS Commission detailed below. The NDIS Commission encourages people to raise complaints with their provider in the first instance.

For more information about our Feedback and Complaints process, please see the resources below:

How to submit feedback or a complaint

Feedback and complaints can remain anonymous, you do not need to provide your name or contact details. However, this means we will not be able to contact you with an outcome. Or, you can use our external Whistleblower Service who will not disclose the identity of a complainant without permission.

The below form can be used to submit feedback or a complaint or you can phone, email, or mail us. You can also choose to submit feedback or a complaint in person to a staff member at your local service.