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Last updated: 11 Dec 2018
Access to transport is an important key to social and economic participation for people with a disability, whether it is a means to access the community, work, study, job-seeking, medical appointments or just to do errands.
Like many other day-to-day living costs – rent, food, electricity – transport is an incidental cost that we all incur.
However, there are some day-to-day living costs which incur an extra cost for a person because of their disability. As such, the NDIS will fund reasonable and necessary transport supports to assist participants with these additional costs.
When you transition to the NDIS, your transport needs will be included in your NDIS plan.
If you are receiving Mobility Allowance, when you transition to the NDIS, your eligibility for the Mobility Allowance will cease.
However transport supports and funds are available under the NDIS so it is essential that you tell your NDIS planner what your transport needs are so that they are adequately funded.
They are interested in situations where you cannot travel independently and they want to know if there are any personal transport-related aids and equipment that may help you or training you may need to use public transport.
Funding support for transport only relates to you. It does not relate to travel for families, carers or service providers and it considers any relevant taxi subsidy scheme.
There are generally three levels of funding support for transport. The levels are used to provide a transport budget for participants.
Level 1 – Up to $1,606 per year for participants who are not working, studying or attending day programs but are seeking to enhance their community access.
Level 2 – Up to $2,472 per year for participants who are currently working or studying part-time (up to 15 hours a week), participating in day programs and for other social, recreational or leisure activities.
Level 3 – Up to $3,456 per year for participants who are currently working, looking for work, or studying, at least 15 hours a week, and are unable to use public transport because of their disability.
Exceptional circumstances: participants can receive higher funding if the participant has supports (mainstream, informal or funded) in their plan that enables their participation in employment.
Click here for the text-only Easy Read version of this information.
If you qualify you will have a range of options to explore. Some options might be:
Some disability service providers offer bus services that support your access to the community. In some areas, bus services may also be offered by independent community transport providers. Many people utilise these services, you might choose this option if you require door-to-door transport from your home to your daytime activities, place of study or work. This may also be your preferred option if there is no public transport option available in your area and it isfinancially viable for you.
Generally, you can access funding through the NDIS for transport if you cannot use public transport without substantial difficulty due to your disability.
Before including any transport support in your plan, the NDIA must also be satisfied that the support will assist you to pursue your goals, objectives and aspirations.
In addition, the NDIA must consider what is reasonable for families, carers, informal networks and the community to provide. In relation to transport, this threshold consideration may be different for participants who are children as compared to participants who are adults.
When considering whether a proposed transport support represents value for money, the NDIA will compare the costs of transport to the overall costs of alternative supports which may provide a similar level of independence.
For example, vehicle modifications such as special seating or equipment to get in and out of the vehicle can be considered 'reasonable and necessary' under the NDIS as it provides a person with greater independence and in the long term saves money.
Some people may purchase their own vehicle and drive themselves.
You may come up with some other options that work better for you. For example, some people may purchase their own vehicle, which their support team can use to transport them.
Remember, you will need to think about vehicle safety and ensure you have adequate car that providers cover if your support team is driving you in your own vehicle.
The Queensland, New South Wales and Victorian governments all operate a taxi subsidy scheme for people with a disability. Each state has made different arrangements for the NDIS transition.
New South Wales
Taxi Subsidy Scheme (TSS)
Taxi Transport Subsidy Scheme (TTSS)
Multi Purpose Taxi Program (MPTP)
Must be a permanent resident of Qld with severe disabilities, defined as fully meeting one of six eligibility criteria.
Doctor must sign application form.
Also available for 6-12 months to people with a temporary disability.
Must be a resident of NSW with severe and permanent disability under one of five categories.
Must provide medical documentation for independent assessor.
Scheme is not means-tested.
Pension card does not mean automatic qualification.
Must be a permanent resident of Australia and live in Victoria.
Must have a severe and permanent disability that prevents you using public transport.
Must have a Centrelink or Veterans Affairs pension card and demonstrate financial hardship.
Prior to NDIS implementation
TSS issues a card for members to use and will subsidise half of a taxi fare, up to $25 per trip.
TTSS is a docket system which will subsidise half of the taxi fare, up to $60 per trip, for eligible people.
MPTP will pay half of your taxi fare, of up to $60 per trip. Also covers the taxi lifting fee for MPTP members who use a wheelchair or mobility scooter.
The Queensland Government announced that it will continue to provide theTSS for NDIS until the end of June 2019
As the NDIS rolls out the scheme will not change the way customers use their TTSS dockets in NSW.
The Victorian Government is still working with the NDIA to finalise arrangements for how eligible MPTP users can access transport support under the NDIS.
Until these arrangements are finalised, there will be no changes to the way people access support from the MPTP.
Taxi Subsidy Scheme
Taxi Transport Subsidy Scheme
Multi Purpose Taxi Program
To make public transport easier to use and more affordable, a range of other concessions and handy tools are available, depending on which state you live in. These include Companion Cards, Assistance Animal Permits and much more. Find out more on your state government transport website:
If you live in South East Queensland and have been assessed as unable to touch on or off with a go card, check out Translink’s video on how to apply for an annual Translink Access Pass.
The Commonwealth Department of Human Services has developed a Digital Wallet app that allows you to present digital image of your concession or health care card using your phone or smart device. Find out more about the Digital Wallet on the website.
Do you have more questions or ideas about transport? We’d love to hear them! Please click here to enquire now or call us on 1800 112 112.
A pre-planning booklet to help you to think about the supports you want and need – now and in the future – before meeting with your NDIA planner.
A practical, comprehensive guide to the NDIS, to help people understand the various components of the NDIS and how to access them.
A handy guide of NDIS FAQs and a glossary so you can familiarise yourself with NDIS language before your planning meeting.