Learning & Lifestyle Hub Updates

Updates on Service Changes to our Learning and Lifestyle Hubs will be updated regularly below. Please check back often to keep up to date. If you have any questions or concerns regarding these Service changes, do not hesitate to contact us on 1800 112 112.

 

Latest Updates

22nd August

Dear families and carers

I would like to update you on the current situation at Endeavour Foundation with regards to the recent new restrictions imposed in the greater Brisbane area.

As you may be aware, another six cases of coronavirus have been confirmed as linked to a Brisbane youth detention centre in the Wacol area. Due to this, the Government has imposed some immediate restrictions on public gatherings and visitors to the home as well as an immediate requirement for further protective measures on all Disability Accommodation services in the greater Brisbane region.

 

Impact on Endeavour Foundation In-Home Support, Community Access Services and Learning and Lifestyle Centres.

  • All In-Home Support will continue as scheduled
  • Community Access supports will continue as scheduled unless they are scheduled for a resident in one of the Homes now in Staying in Place In this case if the support is considered essential, the support will be provided at Home and not within the community.
  • There is currently no impact to our L&Ls and service will continue as usual.

We would like to make you aware that as an additional safety measure across our services, our team members will be required to wear masks for the duration of their shifts. They will also make masks available to customers should they also wish to wear a mask.

We would also like to remind you of our Covid-19 Hotline which is available for you to call should you have any questions or queries relating to Covid-19. You can contact them anytime on 1800 983 006.

 


L&L SERVICE UPDATE: 9th JUNE 2020

We're pleased to inform you that the first wave of our Learning and Lifestyle (L&L) centres will be opening on June 29th. If the person we support was attending one of these centres prior to Covid-19 we will have been in contact with you to discuss their return. A full list of phase one L&Ls can be found below. We are still reviewing and assessing all other L&L centres and we will provide an update on these services in due course.

Learning and Lifestyle services re-opening on June 29th

We have sites reopening in phases, in the first phase the below sites will re-open. Other sites will be considered as part of phase 2.

A-C

  • Alexandra Hill
  • Ayr
  • Bokarina
  • Bundaberg
  • Caboolture
  • Cairns
  • Cannonvale
  • Castle Hill
  • Coopers Plains

G-M

  • Gladstone
  • Gympie
  • Geebung
  • Ipswich
  • Innisfail
  • Keon Park
  • Kingaroy
  • Kingston
  • Labrador
  • Lawnton
  • Mackay
  • Mermaid Waters

N-W

  • Nambour
  • Noosa
  • Redcliffe
  • Rockhampton
  • Stanthorpe
  • Toowoomba (Kearney)
  • Toowoomba (City)
  • Townsville
  • Windsor

 


L&L SERVICE UPDATE: 27th MAY 2020

Reopening – Select Learning and Lifestyle Services

Currently, it is our intention to commence reopening of Learning and Lifestyle (L&L) services by the end of June in a phased approach. All L&L services that are reopening as part of phase 1 will be at a reduced capacity, in line with Government advice on maximum capacities for indoor activities. A full list of L&Ls which will open in this first phase is available above. COVIDSafe restrictions enforced at sites will include:

  • No more than 20 customers will be allowed inside our L&L centres at a time.
  • Screening and temperature checks for customers and employees as they enter the building.
  • Group activities that are in-centre only to reduce the risk of community transmission.
  • Continual and thorough cleaning of all facilities, including centre vehicles, to minimise the risk of infection.
  • Regular reminders for customers to adhere to COVIDSafe practices, including handwashing, regular use of sanitiser where appropriate, safe sneezing or coughing practices, and social distancing.

For more information, please visit our Frequently Asked Questions.

How we will contact you

We will begin to contact all families and carers from the L&L services that we are looking to re-open as part of phase 1, within the first week of June by phone call. This call is to discuss what your intentions are for returning to services when they become available, and what considerations we will need to take into account to safely bring the person we support back into Endeavour Foundation services.

Please note that at this time, we are just gathering information in order to help us prepare a smooth transition back to services for customers. We are unable to confirm exact dates and locations for services to reopen, however the information you provide will help us determine when the person we support can safely transition back into Endeavour Foundation services.

For those L&L locations which will not re-open and the end of June and for our all of our Supported Employees, we will begin call outs once we have further information to share on these sites. We expect to be in contact towards the end of June.

High Risk and Vulnerable Customers

For the first phase in our process to return to offering services, we are putting the health and safety of our staff and customers at the centre of our decision making. With this in mind, we have decided to continue following the Government advice in relation to people who are considered vulnerable or fall in to the high risk category, which is that they should continue to avoid public gatherings and continue practicing social distancing for their own safety and wellbeing.

This means that for any of our customers who are over the age of 60, we will not be offering spaces in our first phase of reopening in line with Government advice.

There are some alternative distance learning programs that we will be making available for those who would still like to participate in learning programs from home. You can find out more about these programs by calling 1800 112 112.

 


SERVICE CLOSURE UPDATE: 25th MARCH 2020

Learning and Lifestyle (L&L) centres – Temporarily closing

As we follow public health guidelines to prevent the spread of the Coronavirus (COVID-19), we are making changes to the way we operate for the safety of people we support. As a result, we have made the difficult decision to temporarily close all our Learning and Lifestyle (L&L) centres in Queensland, New South Wales and Victoria until further notice. The last day of operation will be Friday 27 March 2020.

Community Access and In-Home Support services – Suspension until further notice

Following last week’s decision, we are also continuing to suspend the following services:

  • Supported Access to Community, Social & Recreational Activities
  • Supported Group Activities in the Community
  • In Home Support Services

We understand that these decisions present significant difficulties to the people we support and our employees. However, we believe that taking these measures now is in the best interest of long-term health and safety for everyone.

The team has identified customers who require emergency support and do not have access to alternative support options. If you have not heard from us by 3pm, Friday 27 March and believe that essential services are required please contact your site manager.

This decision has not been made lightly and the nature of the public health emergency means we have not been able to give you more prior notice.

We will continue to provide updates via this website as well as emails, letters and phone calls where required.

If you have any questions or concerns, please contact your Operations Manager.
You can also find further information below:

In the first phase of reopening, our intention is to reopen 28 Learning and Lifestyle services at the end of June. This will be as per the Government guidelines with all sites enforcing a maximum of 20 customers in the site at all times.

We are continuing to review and assess the remaining L&Ls, and we will provide updates as decisions are made. We expect to provide you an update on this in the next couple of weeks.

Please see our FAQs at the bottom of this page for more information

The L&Ls that will be reopening with COVID-19 restrictions in place will be:

A-C

  • Alexandra Hill
  • Ayr
  • Bokarina
  • Bundaberg
  • Caboolture
  • Cairns
  • Cannonvale
  • Castle Hill
  • Coopers Plains

G-M

  • Gladstone
  • Gympie
  • Geebung
  • Ipswich
  • Innisfail
  • Keon Park
  • Kingaroy
  • Kingston
  • Labrador
  • Lawnton
  • Mackay
  • Mermaid Waters

N-W

  • Nambour
  • Noosa
  • Redcliffe
  • Rockhampton
  • Stanthorpe
  • Toowoomba (Kearney)
  • Toowoomba (City)
  • Townsville
  • Windsor

FAQs Recovery Planning

General - Service Reopenings

  • How do I submit a Change of Circumstances?

    There are three ways you can let the NDIA know about a Change in Circumstances:
    In writing
    • Email: enquiries@ndis.gov.au
      Mail: NDIA, GPO Box 700, Canberra ACT 2601
    By phone
    • 1800 800 110
    • TTY: Ph. 1800 555 677 and ask for 1800 800 110 or your local office
    • Speak and listen (speech to speech relay): Ph. 1800 555 727 and ask for 1800 800 110 or your local office.
    In person
    Visit your local NDIA office

    For more information and to download the Change in Circumstances form, visit the NDIS website and go to For Participants > Using Your Plan > Changing Your Plan > Change in Circumstances 
  • I’m not yet comfortable to return to services I had. Will there be a spot for me when I decide to return?

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority. If you don’t yet wish to come back to your previous services, that’s OK. When you are ready, get in touch with us and we’ll work with you on how we can support getting you back in to services in a safe and supported way.

  • What safety precautions are you taking to keep people safe at your services?

    Please rest assured that all Endeavour Foundation services will operate with COVID-19 safe programs and practices in place at all times, with restrictions and capacity guidelines changing in line with Government regulations. COVIDSafe restrictions enforced at sites will include:

    • No more than 20 customers will be allowed inside at a time.
    • Screening and temperature checks for customers and employees as they enter the building.
    • Group activities that are in-centre only to reduce the risk of community transmission.
    • Continual and thorough cleaning of all facilities, including centre vehicles, to minimise the risk of infection.
    • Regular reminders for customers to adhere to COVID-Safe practices, including handwashing, regular use of sanitiser where appropriate, safe sneezing or coughing practices, and social distancing.
  • I prefer the additional support I’m getting at home. Can I stay at home under the current arrangements?

    Changing the days or times you may wish to return to an L&L centre will have an impact your SIL Funding as well as Core Supports.

    If you would like to continue with your current level of supports at home, a Change of Circumstances will need to be submitted to NDIA to request a plan review to;

    • Ensure you receive the core support budget to enable the change
    • Ensure your SIL funding is altered to reflect the change.
  • Will Community Access services be up and running soon too?

    Community Access services are not yet up and running. This is for the safety of our customers and staff to reduce the risk of community transmission. We will communicate with you when we have made further decisions around these services.

  • From 10 July in QLD, up to 100 people are allowed in venues. Will everyone go back to services then?

    From 10 July in Queensland, the government advice is that they are proposing to allow up to 100 people in venues. Should this come into effect, we will certainly be reviewing our ability to increase the number of people able to attend at each site. We will be doing this however with public health regulations and social distancing requirements in mind

L&Ls

  • What date are you opening the L&Ls

    We will be opening some of our Learning and Lifestyle centres at the end of June. Due to current Government restrictions, they may be at a reduced capacity. We will let you know exactly what date you can return to one of the open services directly.

  • Which L&Ls are re-opening?

    We have sites reopening in phases, in the first phase the below sites will re-open. Other sites will be considered as part of phase 2.

    A-C
    Alexandra Hill
    Ayr
    Bokarina
    Bundaberg
    Caboolture
    Cairns
    Cannonvale
    Castle Hill
    Coopers Plains

    G-M
    Gladstone
    Gympie
    Ipswich
    Keon Park
    Kingston
    Labrador
    Lawnton
    Mackay
    Mermaid Waters

    N-T
    Nambour
    Noosa
    Redcliffe
    Rockhampton
    Stanthorpe
    Toowoomba (Kearney)
    Townsville

  • Why isn't the L&L I attend re-opening with the others?

    We are taking a phased approach to the re-opening of our services with the health and safety of our customers and staff as a key priority in decision making. We still have a number of sites undergoing review and assessment to determine their ability to reopen. As soon as we are able to make decisions about these sites, we will be in touch with you.

    If my L&L isn’t reopening now, is there a chance it won’t reopen at all? No formal decisions have yet been made on any services not reopening in this phase. COVID-19 has had significant impacts on many of our services, and we are reviewing each and every service to ensure that the decision and timing to reopen is appropriate for our customers and staff.

    Please rest assured if your site is not reopening now, you will be updated on your site as soon as a decision has been made.

  • Am I guaranteed to go back to my L&L?

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority.

    Due to Government regulations and public health requirements, we will be opening our services in a phased manner, which means we will have limits on the number of people on site each day.

    We will work with you to discuss how we can support getting you back in to services in safe and supported way following health and safety guidelines.

  • I’d like to go back to my L&L on a different schedule, can I do that?

    If you decide that you would like to go back to the L&L on a different schedule to what you were previously doing, we will work with you to see how we can support this. As we will have limits on the number of people who can be on site each day due to Government regulations, we may not be able to cater to your preferences immediately.

    We will work with you to discuss how we can support getting you back in to services in a way that works for you.

  • I don't want to go back to the L&L yet but I will once I feel more comfortable is that okay?

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority. If you don’t yet wish to come back to your previous services, that’s OK. When you are ready, get in touch with us and we’ll work with you on how we can support getting you back in to services in safe and supported way.

  • When will you start allowing more than 20 people back to the L&Ls?

    From 10 July in Queensland, the government advice is that they are proposing to allow up to 100 people in venues. Should this come into effect, we will certainly be reviewing our ability to increase the number of people able to attend at each site. We will be doing this however with public health regulations and social distancing requirements in mind.

Vulnerable Customers

  • I’m 60+ but I want to go back to my services. Can we just social distance while at services?

    Unfortunately, no. Even with social distancing and COVIDSafe restrictions in place, it is still recommended that customers in vulnerable or high-risk categories continue to stay away from large group gatherings or activities. Your health and safety is our number one priority.

    We are opening our services with a phased approach that follows all Government guidelines and public health requirements.

    We would love to have you back in our services too and we will work with you over the coming weeks and months on how we can support getting you back into services in a safe and supported way following health and safety guidelines.

  • What are the vulnerable categories?

    Customers that fall into the ‘high risk’ or vulnerable categories are customers who over 60 years of age.

  • When will you let people over 60 or who are high risk back in to services?

    From 10 July in Queensland, the government advice is that they are proposing to allow up to 100 people in venues. Should this come into effect, we will certainly be reviewing our ability to increase the number of people able to attend at each site.

    Our focus will be on ensuring we can implement and monitor effective social distancing measures and meet all public health regulations in our sites.

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority. We will work with you over the coming weeks and months on how we can support getting you back into services in a safe and supported way following health and safety guidelines.

Transport Charges

  • Will I be charged for transport?

    You will not be charged for any transport service you are not currently using. All L&L Bus Contribution charges, and all To and From Transport charges, are currently suspended until normal transport services resume.

    We will inform you when transport services resume and charges are reinstated.

  • Will you still be providing transport services?

    To maintain the health and safety of our customers and staff, all Centre-based activity transport (i.e. day excursions from your L&L) and all To and From transport services (i.e. to and from your home to your EFI or L&L) will remain suspended for the foreseeable future. You will not be charged for these services while transport is suspended.

  • I need transport to get to my service. What funding is available to access transport?

    There is funding available to help cover the cost of transport for people with disability. Some options are listed below:

    Use of Core Support Funding

    NDIS participants can flexibly use their NDIS plan’s core support funding to claim service-provider costs associated with transporting customers to and from NDIS funded community-based activities.

    Mobility Allowance (best for Non-NDIS Participants)
    • Option 1 $97.90 per fortnight
    • Option 2 $136.90 per fortnight

    For eligibility criteria and to apply, visit: humanservices.gov.au and search ‘mobility allowance’.

    Taxi Subsidy Schemes
    • QLD: Up to $25 per metered fare
    • NSW: Up to $30 per metered fare
    • VIC: Up to $30 per metered fare

    For eligibility criteria and to apply for a state subsidy, visit:

Alernative Support

  • What is the Thrive Hub?

    Thrive Online is a virtual place for people with intellectual disability to learn new things, get creative, stay connected and have some fun. And it’s available to everyone, anytime and from anywhere via www.endeavour.com.au/thrive.

    There are ideas and activities in the categories of music, literacy, numeracy, cooking and many more.

  • What is your Thrive Video Learning program?

    We know that there are many people who will still need to stay at home for a while to protect their health and safety through this pandemic.

    We want to make sure that just because people are at home it doesn’t mean that they can’t continue to learn, have fun and keep active.

    We will soon be offering all of our customers the opportunity to have an ‘L&L experience at home’ with our Thrive learning programs. Each program will have 10 modules that can be completed each week for 10 weeks.

    You will be provided with the instructional videos as well as a work book to complete each week. A Support Worker will be in touch with you each week before and after you complete your module to check that you have everything you need, discuss any questions and then talk about how it went after you’re done – all of which can be funded through your NDIS core supports.

    The first 3 programs that will be available are: Music, Cooking and Fitness. If you’d like to know more, call us on 1800 112 112.