Learning & Lifestyle Hub Updates

Updates on Service Changes to our Learning and Lifestyle Hubs will be updated regularly below. Please check back often to keep up to date. If you have any questions or concerns regarding these Service changes, do not hesitate to contact us on 1800 112 112.  

FAQs Recovery Planning

General - Service Reopenings

  • How do I submit a Change of Circumstances?

    There are three ways you can let the NDIA know about a Change in Circumstances:
    In writing
    • Email: enquiries@ndis.gov.au
      Mail: NDIA, GPO Box 700, Canberra ACT 2601
    By phone
    • 1800 800 110
    • TTY: Ph. 1800 555 677 and ask for 1800 800 110 or your local office
    • Speak and listen (speech to speech relay): Ph. 1800 555 727 and ask for 1800 800 110 or your local office.
    In person
    Visit your local NDIA office

    For more information and to download the Change in Circumstances form, visit the NDIS website and go to For Participants > Using Your Plan > Changing Your Plan > Change in Circumstances 
  • I’m not yet comfortable to return to services I had. Will there be a spot for me when I decide to return?

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority. If you don’t yet wish to come back to your previous services, that’s OK. When you are ready, get in touch with us and we’ll work with you on how we can support getting you back in to services in a safe and supported way.

  • What safety precautions are you taking to keep people safe at your services?

    Please rest assured that all Endeavour Foundation services will operate with COVID-19 safe programs and practices in place at all times, with restrictions and capacity guidelines changing in line with Government regulations. COVIDSafe restrictions enforced at sites will include:

    • No more than 20 customers will be allowed inside at a time.
    • Screening and temperature checks for customers and employees as they enter the building.
    • Group activities that are in-centre only to reduce the risk of community transmission.
    • Continual and thorough cleaning of all facilities, including centre vehicles, to minimise the risk of infection.
    • Regular reminders for customers to adhere to COVID-Safe practices, including handwashing, regular use of sanitiser where appropriate, safe sneezing or coughing practices, and social distancing.
  • I prefer the additional support I’m getting at home. Can I stay at home under the current arrangements?

    Changing the days or times you may wish to return to an L&L centre will have an impact your SIL Funding as well as Core Supports.

    If you would like to continue with your current level of supports at home, a Change of Circumstances will need to be submitted to NDIA to request a plan review to;

    • Ensure you receive the core support budget to enable the change
    • Ensure your SIL funding is altered to reflect the change.

L&Ls

  • Which L&Ls are re-opening?

    We have sites reopening in phases, in the first phase the below sites will re-open. Other sites will be considered as part of phase 2.

    A-C
    Alexandra Hill
    Ayr
    Bokarina
    Bundaberg
    Caboolture
    Cairns
    Cannonvale
    Castle Hill
    Coopers Plains

    G-M
    Gladstone
    Gympie
    Ipswich
    Keon Park
    Kingston
    Labrador
    Lawnton
    Mackay
    Mermaid Waters

    N-T
    Nambour
    Noosa
    Redcliffe
    Rockhampton
    Stanthorpe
    Toowoomba (Kearney)
    Townsville

  • Why isn't the L&L I attend re-opening with the others?

    We are taking a phased approach to the re-opening of our services with the health and safety of our customers and staff as a key priority in decision making. We still have a number of sites undergoing review and assessment to determine their ability to reopen. As soon as we are able to make decisions about these sites, we will be in touch with you.

    If my L&L isn’t reopening now, is there a chance it won’t reopen at all? No formal decisions have yet been made on any services not reopening in this phase. COVID-19 has had significant impacts on many of our services, and we are reviewing each and every service to ensure that the decision and timing to reopen is appropriate for our customers and staff.

    Please rest assured if your site is not reopening now, you will be updated on your site as soon as a decision has been made.

  • I’d like to go back to my L&L on a different schedule, can I do that?

    If you decide that you would like to go back to the L&L on a different schedule to what you were previously doing, we will work with you to see how we can support this. As we will have limits on the number of people who can be on site each day due to Government regulations, we may not be able to cater to your preferences immediately.

    We will work with you to discuss how we can support getting you back in to services in a way that works for you.

  • I don't want to go back to the L&L yet but I will once I feel more comfortable is that okay?

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority. If you don’t yet wish to come back to your previous services, that’s OK. When you are ready, get in touch with us and we’ll work with you on how we can support getting you back in to services in safe and supported way.

Vulnerable Customers

  • What are the vulnerable categories?

    Customers that fall into the ‘high risk’ or vulnerable categories are customers who over 60 years of age.

  • When will you let people over 60 or who are high risk back in to services?

    From 10 July in Queensland, the government advice is that they are proposing to allow up to 100 people in venues. Should this come into effect, we will certainly be reviewing our ability to increase the number of people able to attend at each site.

    Our focus will be on ensuring we can implement and monitor effective social distancing measures and meet all public health regulations in our sites.

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority. We will work with you over the coming weeks and months on how we can support getting you back into services in a safe and supported way following health and safety guidelines.

Transport Charges

  • Will I be charged for transport?

    You will not be charged for any transport service you are not currently using. All L&L Bus Contribution charges, and all To and From Transport charges, are currently suspended until normal transport services resume.

    We will inform you when transport services resume and charges are reinstated.

  • Will you still be providing transport services?

    To maintain the health and safety of our customers and staff, all Centre-based activity transport (i.e. day excursions from your L&L) and all To and From transport services (i.e. to and from your home to your EFI or L&L) will remain suspended for the foreseeable future. You will not be charged for these services while transport is suspended.

  • I need transport to get to my service. What funding is available to access transport?

    There is funding available to help cover the cost of transport for people with disability. Some options are listed below:

    Use of Core Support Funding

    NDIS participants can flexibly use their NDIS plan’s core support funding to claim service-provider costs associated with transporting customers to and from NDIS funded community-based activities.

    Mobility Allowance (best for Non-NDIS Participants)
    • Option 1 $97.90 per fortnight
    • Option 2 $136.90 per fortnight

    For eligibility criteria and to apply, visit: humanservices.gov.au and search ‘mobility allowance’.

    Taxi Subsidy Schemes
    • QLD: Up to $25 per metered fare
    • NSW: Up to $30 per metered fare
    • VIC: Up to $30 per metered fare

    For eligibility criteria and to apply for a state subsidy, visit:

Alernative Support

  • What is the Thrive Hub?

    Thrive Online is a virtual place for people with intellectual disability to learn new things, get creative, stay connected and have some fun. And it’s available to everyone, anytime and from anywhere via www.endeavour.com.au/thrive.

    There are ideas and activities in the categories of music, literacy, numeracy, cooking and many more.

  • What is your Thrive Video Learning program?

    We know that there are many people who will still need to stay at home for a while to protect their health and safety through this pandemic.

    We want to make sure that just because people are at home it doesn’t mean that they can’t continue to learn, have fun and keep active.

    We will soon be offering all of our customers the opportunity to have an ‘L&L experience at home’ with our Thrive learning programs. Each program will have 10 modules that can be completed each week for 10 weeks.

    You will be provided with the instructional videos as well as a work book to complete each week. A Support Worker will be in touch with you each week before and after you complete your module to check that you have everything you need, discuss any questions and then talk about how it went after you’re done – all of which can be funded through your NDIS core supports.

    The first 3 programs that will be available are: Music, Cooking and Fitness. If you’d like to know more, call us on 1800 112 112.