Service Updates

This page provides updates on the delivery of our services during major events and emergencies.

The health and wellbeing of our customers, their families and our staff is of the highest priority at Endeavour Foundation, and now more than ever due to the current Coronavirus pandemic.

We are following the guidance of the Federal Government as well as the World Health Organisation and we are constantly reviewing the safety of our Services based on this advice. As we make decision on changes to our Services we will be updating the information on the following pages. Please keep checking back for regular updates on Service impacts.

If you have any questions or concerns regarding these Service changes, do not hesitate to contact us on 1800 112 112.

Latest Update

2nd March 2021: North Queensland - Tropical Cyclone Niran

We are continuing to monitor the tropical low off the north Queensland coast which has developed into Tropical Cyclone Niran.

The slow-moving cyclonic conditions continue to bring strong winds, rainfall and high tides in the area between Cape Flattery and Lucinda, including Cairns and Innisfail.

We have been advised it is safe for our services to reopen tomorrow, Wednesday 3 March 2021.

Work

  • Cairns EFI - 52-54 Aumuller Street, Portsmith is reopening Wednesday 3 March 2021
  • Innisfail EFI - 80-88 River Avenue, Mighell is reopening Wednesday 3 March 2021
  • Atherton EFI - 310 Herberton Rd, Atherton is reopening Wednesday 3 March 2021
  • Mareeba EFI - 13 Cobra Road, Mareeba is reopening Wednesday 3 March 2021

Home

  • Innisfail Lifestyle & Learning – 1 River Avenue, Innisfail is reopening Wednesday 3 March 2021
  • Cairns Lifestyle & Learning – 37-43 Hoare Street, Manduna is reopening Wednesday 3 March 2021
     

Community

All people we support at home are safe. We are closely monitoring the supply of food, water, medical supplies, and consumables and providing additional support where required. Generators are in place for homes that have lost power and will be operated and maintained by an external party.

For more information and updates, please check the Bureau of Meteorology, Queensland’s Disaster Management Services and stay tuned to your local ABC radio station or your local commercial station


2nd March 2021: Cairns Weather event

We are closely monitoring the Tropical Low moving slowly off the coast of Cairns. 

Please be advised that services in the affected areas will be closed from today Tuesday 2 March 2021, until further notice. 

The following outlines how each service is affected:

Home

People who we support at home will be kept safe in their home. 

We are closely monitoring the supply of food, water, medical supplies and consumables, and providing additional support to homes where required.

Work

Our team will continue to be in contact with all our Supported Employees regarding their safety. People have been advised that Business Solutions sites will be closed from today 2 March 2021, until further notice. Sites include: 

  • Cairns EFI - 52-54 Aumuller Street, Portsmith
  • Innisfail EFI - 80-88 River Avenue, Mighell
  • Atherton EFI - 310 Herberton Rd, Atherton
  • Mareeba EFI - 13 Cobra Road, Mareeba

Community

Our team has ensured that all people at the Learning & Lifestyle (L&L) Hubs are safe and have returned home. 

The following hubs will be closed today 2 March 2021, until further notice:

  • Innisfail L&L - 1 River Avenue, Innisfail
  • Cairns L&L - 37-43 Hoare Street, Manduna

For further information

For cyclone preparedness and safety advice, visit Queensland's Disaster Management Services website.

Stay tuned to your local radio station. Find your local ABC radio station and your local commercial station.

Follow Bureau of Meteorology weather alerts.


17th February 2021: Covid-19

The Victorian Government has confirmed that Victoria’s lockdown will end at midnight tonight, as planned.

All Endeavour Foundation work and community services in Victoria will be open and operating as normal, from tomorrow 18 February 2021.

We look forward to welcoming everyone back to:

  • Learning and Lifestyle Centre at Keon Park
  • QArt in Kew
  • Business Solutions at Keon Park, Oakleigh and Kew.

Please remember to always carry a mask and wear it indoors or outdoors if you cannot safely distance from other people.

More information from Victoria Health including a full list of restrictions.


15th February 2021: Covid-19

The following restrictions are now in place for recently declared Victorian (Greater Melbourne) hotspots

If you have been in a declared ‘hotspot’ in the past 14 days/or since 9 February 2021 (whichever is shorter), you are not permitted to enter a disability accommodation service in Queensland. The only exception to this directive is if you have an exemption for an end of life visit.

‘Hotspots’ are listed below or for more information, please refer to QLD Government website

Regions in Victoria now declared as HOTSPOTS by the Queensland Government

  • Banyule City
  • Bayside City
  • Boroondara City
  • Brimbank City
  • Cardinia Shire
  • Casey City
  • Darebin City
  • Frankston City
  • Glen Eira City
  • Greater Dandenong City
  • Greater Geelong City
  • Hobsons Bay City
  • Hume City
  • Kingston City
  • Knox City
  • Macedon Ranges Shire
  • Manningham City
  • Maribyrnong City
  • Maroondah City
  • Melbourne City
  • Melton City
  • Mitchell Shire
  • Monash City
  • Moonee Valley City
  • Moorabool Shire
  • Moreland City
  • Mornington Peninsula Shire
  • Murrindindi Shire
  • Nillumbik Shire
  • Port Phillip City
  • Stonnington City
  • Whitehorse City
  • Whittlesea City
  • Wyndham City
  • Yarra City
  • Yarra Ranges Shire

12th February 2021: Covid-19

Dear families and carers,

As you may be aware, in a bid to reduce community transmission of the Coronavirus, the Victorian Government has announced what they are calling ‘circuit breaker’ actions.

This includes a five-day lockdown in Victoria from midnight Friday 12 February to midnight Wednesday 17 February.

Due to this, the Government has updated COVID-19 restrictions, including changes to public gatherings, visitors to the home and movement around the community.

From midnight tonight till midnight Wednesday, you must stay at home unless:

  • Shopping for necessary goods and services (one person per household, once per day, a support person can accompany if required)
  • Caregiving or compassionate reasons Exercise (can leave for two hours of exercise)
  • Permitted education and essential workers

 

Face coverings:

  • Must be carried at all times
  • Must be worn indoors and outdoors, except if at home

You can view details of the actions the Victorian Government has announced, including what you can and cannot do during the five day ‘circuit breaker’ lockdown.

How this will impact our services in Victoria

  • Business Solutions, Keon Park, Oakleigh and Kew
  • QArt - Kew

Supported Employees must NOT attend work on Monday 15th, Tuesday 16th and Wednesday 17th February next week.

Our staff will be in contact with all our supported employees in Victoria to provide an update next week.

We will be monitoring Victorian Government announcements over the coming days and will keep you informed.

  • Learning & Lifestyle, Keon Park

Our Learning and Lifestyle Centre at Keon Park will temporarily suspend services until Thursday 18 February.

All people who we support at Keon Park Learning and Lifestyle MUST NOT attend the service on Monday, Tuesday or Wednesday next week.

We will be in contact with you again next week with an update.

The safety of our supported employees, people we support in community and our employees is the highest priority. We will be closely following Government guidance and advice over the coming days and will assess again next Wednesday when this decision is updated.

We will inform you of any changes and their impacts as soon as possible. You can continue to monitor Victorian Government health directives. You are also welcome to call our 24/7 Covid-19 hotline, which is staffed by nurses, on 1800 983 006


04th February: Fraser Coast Fires

We are monitoring the current fires in the Hervey Bay.

The people we support in this region are all safe and well and are following the advice of the Queensland Fire Service authorities on the ground.

 

Please contact your local site manager if you have any concerns.

We will continue to keep you updated.

 

For further updates please visit the Queensland Fire Service.

We are monitoring the fires in your region. Please follow the advice of the QLD Fire Service and stay safe.

If you cannot come to work tomorrow, please contact call centre on 1800 112 112.


21st January  – COVID-19

In line with Queensland Government advice, restrictions currently in place for Greater Brisbane, will end at 1am tomorrow morning, Friday 22 January 2021.
What this means for the people we support

Mask wearing

Masks are no longer mandatory however, you are encouraged to:

  • Carry a mask with you at all times when you leave home
  • Wear a mask when travelling on public transport, in a taxi or ride share or in shopping centres
  • Wear a mask in any indoor or outdoor space when physical distancing is not possible.
More information on masks is available from the Queensland Health website,

Home

Supported accommodation services currently in restricted regions will return to COVID Normal status.

That includes all Endeavour Foundation supported accommodation services in the City of Brisbane, City of Ipswich, Moreton Bay Region, City of Logan and Redland Bay.

Visitors are now permitted at all our supported accommodation services.

In the interest of continued health and safety, please practice social distancing and maintain good hygiene and hand washing.

You can continue to monitor Queensland Health directives.


18th January ‐ North Queensland, Cyclone Kimi

We are closely monitoring Tropical Cyclone Kimi in North Queensland, based on information from the Bureau of Meteorology.

To ensure the safety of our customers, families and employees, the following are our changes to services, as at 5pm Monday 18 January 2021.

  • Cairns EFI and L&L is closed, likely to re-open 19 January 2021
  • Mareeba EFI is closed, likely to re-open 19 January 2021
  • Innisfail EFI and L&L will remain closed due to flood risk
  • Ingham L&L will remain closed due to flood risk
  • Townsville EFI and L&L will close 19 January 2021 and be re-evaluated throughout the day
  • Home Hill EFI will close due to flood risk

For more information and updates, please check the Bureau of Meteorology.

 


11th January 2021 - COVID-19

The Queensland Government has announced that lock down has been lifted for the Greater Brisbane area from tonight, 6pm Monday 11 January 2021. 
 
This means that Endeavour Foundation will be returning to normal services for the Greater Brisbane region from tomorrow, Tuesday 12 January 2021.
 
The Queensland Government has also announced some new health directives relating to the wearing of masks which we will be following closely. 
 
People with disability are encouraged to wear a face mask if they feel comfortable to do so when in:

 

  • shopping centres, supermarkets, retail outlets and indoor markets
  • hospitals and aged care facilities
  • churches and places of worship
  • libraries
  • indoor recreational facilities and gyms
  • indoor workplaces (where you can’t socially distance)
  • public transport, taxis and rideshareairports and travelling on planes.
 
We recommend you wear a mask when outdoors if you are unable to stay more than 1.5m distance from other people, such as busy walkways and thoroughfares. 

Mask requirements apply to anyone who is living in or has visited Greater Brisbane since 2, January 2021.

Children under 12 years are and people affected by a medical condition or disability are exempt from the legal requirement to wear a mask.
 
 
 
 
 

8th January 2021 - COVID-19

Dear families and carers,

As you may be aware the Queensland Government has announced a lock down for the Greater Brisbane area from 6pm Friday 8 January 2021 to 6pm Monday 11 January 2021. 

Due to this, the Government has updated COVID-19 restrictions in the following regions, including changes to restrictions on public gatherings, visitors to the home and the use of personal protective equipment:

• Brisbane
• Moreton Bay
• Ipswich
• Redlands
• Logan

The safety of all customers, employees and supported employees is the highest priority. We will be closely following Government guidance and advice over the coming days and will assess by Monday 11 January 2021 when this decision is updated. We will inform you of any changes and their impacts as soon as possible.

You can continue to monitor Queensland Government health directives here

Impacts to Services – Work

The following Endeavour Foundation work sites have been impacted by these changes:

• Wacol EFI
• Geebung EFI
• Acacia Ridge recycling centre
• Redcliffe (Kippa Ring) EFI

Due to this most recent development, we have decided to temporarily suspend all work at EFI sites in the Greater Brisbane region for Monday 11 January 2021.

Impacts to Services – Home

 

Endeavour Foundation home sites in the following local government areas have been impacted by these changes:

• Brisbane
• Moreton Bay
• Ipswich
• Redlands
• Logan

Due to this most recent development, we have decided to reinstate our Staying in Place measures for all Endeavour Foundation homes in the Greater Brisbane region. Staying in Place measures mean customers must suspend all activities outside their home, except for essential support activities. 

Visitor restrictions will be in place, with non-essential visitors restricted from entering the home. Customers are encouraged not go to work, and to not attend non-essential support activities or general outings. 

Staying in Place measures will commence from 6pm Friday 8 January 20201 and will be reviewed by Monday 11 January 2021. Currently Queensland Government directives are until 6pm on Monday 11 January 2021.

We have compiled a short list of Frequently Asked Questions for you to review.

Impacts to Services - Community 

The following restrictions are in place for all community-based services in these local government regions:

• Brisbane
• Moreton Bay
• Ipswich
• Redlands
• Logan

All In-Home Support and Community Access will Be temporarily suspended and only essential shifts will be maintained to ensure the safety and wellbeing of our customers. 

All Learning and Lifestyle Centres within the Greater Brisbane Area, will temporarily suspend services until 6pm Monday 11 January 2021. This includes the regions of Brisbane, Moreton Bay, Ipswich, Redlands and Logan.


Service Updates 

Business Solutions
Work Sites

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Learning & Lifestyle
Hubs

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Supported Accommodation

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Retail Sites

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