Emergency Service Updates

This page provides updates on the delivery of our services during emergency events.

Endeavour Foundation has emergency procedures to keep people we support safe during extreme weather conditions, COVID-19 outbreaks and other unexpected events.

You can return to this page at any time to find the latest information about our response to emergencies and the impact on the services you access.

We are committed to responding quickly during emergencies and follow the guidance and advice of the Australian and State Governments to keep the people we support, their family and carers safe and well informed.

With the rollout of the COVID-19 vaccine now underway across Australia, we will also provide regular information about the vaccination program and what that means for the people we support, their family and carers.

The health and wellbeing of the people we support, and our staff is of the highest priority at Endeavour Foundation, and we will always act in a manner that ensures their safety.

If you have any questions or concerns regarding these Service changes, do not hesitate to contact us on 1800 112 112.

31st July 2021: Latest COVID-19 Update Queensland services

The Queensland Government has announced a 3 day lockdown for South East Queensland from 4pm Saturday 31 July to 4pm Tuesday 3 August.

Due to this, the government has updated COVID-19 restrictions, including changes to public gatherings, visitors to the home and movement around the community.

COVID-19 restrictions have been applied in the following Local Government Areas:

  • Brisbane
  • Ipswich
  • Logan City
  • Moreton Bay
  • Redlands
  • Sunshine Coast
  • Gold Coast
  • Noosa
  • Somerset
  • Lockyer Valley
  • Scenic Rim

From 4pm Saturday 31 July until after 4pm Tuesday 3 August, residents of these areas must stay at home except for:

  • Buying essential groceries or medications within 10km of home
  • Essential work - if you can’t work from home
  • Exercise within 10km of home, with one member of your household
  • Healthcare (including COVID-19 tests and vaccinations) or to assist a vulnerable person
  • Children of essential workers, and vulnerable children, may attend school or childcare.

Non-essential visitors are not allowed to enter people’s homes, except to help vulnerable people.

Places of worship and non-essential businesses are closed.

You can continue to monitor Queensland Government health directives.

Face coverings / masks:

Masks must be worn at all times when outside your home, including on public transport, when doing non-vigorous exercise and in workplaces where you cannot physically distance and it is safe to wear a mask.

How does the lockdown impact our Home services in Queensland?

Endeavour Foundation home sites in the above local government areas have been impacted by the changes.

Due to this most recent development, we have reinstated our Staying in Place measures for all Endeavour Foundation homes in the affected regions. Staying in Place measures mean people must suspend all activities outside their home, except for essential support activities such as accessing medical care.

Visitor restrictions will be in place, with non-essential visitors restricted from entering the home.

Staying in Place measures will commence from 4pm today, Saturday 31st July, to 4pm Tuesday 3 August.

Requirements for Home Staff

Staff who work in a Home service will be required to wear a mask for the duration of their shift.

In-Home Support will continue, with appropriate use of masks and PPE.

If someone would normally participate in Community Access between 4pm today (Saturday 31st July) and 4pm Tuesday 3 August, those supports will be delivered in their home, with the exception of pre-booked vaccinations or healthcare appointments or to purchase essential groceries and medications.

However, In-Home Support and Community Access participants may also freely choose to cancel shifts for this period.

How does the lockdown impact our Business Solutions sites in Queensland?

Supported Employees in the affected LGAs are advised not to attend work until Wednesday 4 August. Our staff will be in contact with all supported employees with an update on Tuesday 3 August.

The following Business Solutions sites will be temporarily closed for work for supported employees:

  • Wacol
  • Geebung
  • Kippa-Ring (Redcliffe)
  • Maroochydore
  • Southport
  • Burleigh Heads
  • Buderim
How does the lockdown impact our Learning and Lifestyle (L&L) hubs in Queensland?

The following L&L hubs will be closed from 4pm Saturday 31 July and will reopen Wednesday 4 August.

  • Redcliffe
  • Windsor
  • Coopers Plains
  • Alex Hills
  • Kingston
  • Ipswich
  • Caboolture (Morayfield)
  • Lawnton
  • Tewantin (Noosaville)
  • Bokarina
  • Nambour
  • Mermaid Waters
  • Labrador

People we support are advised not to attend these services until Wednesday 4 August.

Our staff will be in contact to provide an update on Tuesday.

How does the lockdown impact our Community Solutions Group (CSG) services in Queensland?

Our CSG services will be closed in the affected areas, and all staff are advised to move to at home working arrangements. No home visits will be conducted unless essential.

Affected CSG sites include:

  • Bokarina
  • Nambour
  • Maroochydore
  • Caloundra
  • Cannon Hill

We will be monitoring Queensland Government announcements over the coming days and will keep you informed.

Apprentices and Trainees will be directed to contact their Host Employers and Field Representatives if they have any questions or concerns.

For more information

The safety of the people we support, employees and supported employees is the highest priority. We will be closely following government advice over the coming days and will assess decisions on an ongoing basis.

We will inform you of any changes and their impacts as soon as possible.

You can continue to monitor Queensland Government health directives and exposure sites.

If you have any questions or concerns about the virus, please call our 24/7 COVID-19 hotline staffed by nurses on 1800 983 006.


28th July 2021: NSW COVID-19 lockdown extended for another 4 weeks

The NSW Government has announced a 4-week extension to the current lockdown until at least midnight Friday 27 August in a bid to reduce community transmission of the Delta strain of COVID-19.

The lockdown measures in place include restrictions on public gatherings, restricting visitors to your home and movement around the community.

From 6pm Saturday 26 June until at least midnight Friday 27 August, you must stay at home unless:

  • Shopping for necessary goods and services (one person per household per day within 10kms)
  • Caregiving or compassionate reasons
  • Exercise (outside with a maximum group size of 2)
  • Permitted education, medical care and essential workers

Face coverings or masks:

  • Must be carried at all times
  • Must be worn indoors and outdoors, except if at home

You are permitted to leave home to get your vaccination. To book your vaccination, please click here. If you are leaving to be vaccinated, please remember to wear your mask.

Read more about what you can and cannot do during the lockdown here.

How does this impact our services in New South Wales?

Business Solutions - Seven Hills, Castle Hill and Mount Druitt

  • Supported Employees must NOT attend work until further notice
  • Our staff will be in contact with supported employees in NSW to provide an update next week.
  • Our staff and contractors can still attend work under the essential worker directive but must follow strict COVID-Safe procedures including temperature testing throughout the day. PPE is to be worn at all times.

We will be monitoring NSW Government announcements over the coming weeks and will keep you informed.

Learning & Lifestyle (L&L) hub - Castle Hill

  • Our L&L hub at Castle Hill will temporarily suspend services until further notice
  • All people who we support MUST NOT attend the service until further notice.
  • Our staff at our L&L hub are not deemed essential workers under the government directives. Therefore, they must not attend work.
  • We will be in contact with you next week with an update.

The safety of the people we support, their local community and our staff is the highest priority.

You may be aware of the COVID-19 Disaster Payment announced by the Australian Government.

The Prime Minister has announced that people who receive welfare payments may be able to for a top-up payment of $200 if they have lost more than 8 hours work from next Tuesday, 3 August. To check your eligibility and for further information about the COVID-19 Disaster Payments, please contact Services Australia directly on 1800 22 66.

Our friendly team at Endeavour Foundation are unable to provide further information or guidance on payments provided by Services Australia.

We will continue to closely follow government guidance and advice and will keep you informed of any changes as soon as possible.

You can continue to monitor NSW Government health directives here and the updated exposure sites here.

Please call our COVID-19 hotline on 1800 983 006 to speak to a registered nurse if you have any COVID-19 health concerns. The hotline is open 24 hours a day, 7 days a week.


27th July 2021: COVID-19 update for Victorian Services

Good News. The Victorian (VIC) Government has announced that the lockdown will be easing from midnight Tuesday 27 July.

Whilst this means that people of Victoria no longer need to follow the lockdown restrictions, restrictions on visitors, mask wearing and gathering limits will apply from Wednesday 28 July, for at least another two weeks.

Masks

Anyone in Victoria must continue to carry a mask whenever you leave home and wear it indoors, including workplaces, where it is safe, and you can’t physically distance.

For more information on masks please view our easy read.

Impacts on our Victorian Services

Business Solutions - Keon Park, Oakleigh and Kew

We are looking forward to welcoming our supported employees back to our temporarily suspended worksites from Wednesday 28 July.

Supported Employees and other staff are reminded to carry a mask when leaving home and wear it when indoors and outdoors, as long as it is safe to do so, where they cannot physically distance.

If Supported Employees have any questions, are feeling unwell or have been told to isolate at home by VIC Health, please contact your site manager or employment coach.

Learning and Lifestyle (L&L) hub - Keon Park
QArt - Kew

We look forward to welcoming the people we support back to our Lifestyle and Learning hub and QArt Gallery and Studio from Wednesday 28 July.

All people we support in these areas must continue to carry to mask when leaving home and wear it when indoors and outdoors when it is safe to do so and they can’t socially distance.

If you have questions, are feeling unwell or have been asked to isolate at home by VIC Health, please contact your L&L manager.

Our Community Solutions Group (CSG) services in Victoria

  • BRACE Education and Training – Vocational Education and Foundation Skills programs
  • SkillsPlus Jobactive, DES and TTW
  • Support Coordination and Behaviour Support Practitioners
  • NDCO – No change to remote working arrangements

CSG sites will be open for staff on Wednesday 28 July. Please contact your leader to confirm your working arrangement.

Students and jobseekers/participants should only attend sites in exceptional circumstances, and we can adhere to capacity limits. Please contact your service to confirm ongoing arrangements.

All BRACE training programs will continue with a blended delivery approach.

Information on how to book your vaccination

To book your vaccination, please visit the VIC Government website.

It’s important to note, vaccination is only one of the ways to protect yourself against getting COVID-19. Everyone, even people who are fully vaccinated need to continue to follow the government lockdown advice.

People who are vaccinated are still able to get sick from the virus and can also pass it onto other people.

For more information

The safety of the people we support, and our staff is the highest priority.

We will inform you of any changes and their impacts as soon as possible.

You can continue to monitor Victorian Government health directives  and the updated exposure sites .

Read more about the restrictions that will be in place for the next fortnight.

Also, please call our COVID-19 hotline on 1800 983 006 to speak to a registered nurse if you have any COVID-19 health concerns. The hotline is open 24 hours a day, 7 days a week.


20th July 2021: COVID-19 update for Victorian Services

The Victorian (VIC) Government has announced an extension to the lockdown measures in place from midnight Thursday 15 July until midnight Tuesday 27 July in a bid to reduce community transmission of the Delta strain of COVID-19.

Due to this, the VIC Government has updated COVID-19 restrictions, including changes to public gatherings, visitors to the home and movement around the community.

From midnight Thursday 15 July until midnight Tuesday 27 July, you must stay at home unless:

  • Shopping for necessary goods and services (one person per household, once per day, a support person can accompany if required)
  • Caregiving or compassionate reasons
  • Exercising (you can leave home for two hours of exercise with one other person)
  • Providing education or essential work
  • Getting vaccinated

Face coverings or masks:

  • Must be carried at all times
  • Must be worn indoors and outdoors, except if at home

Read more about what you can and cannot do during the lockdown.

How this will impact our services in Victoria

  • Business Solutions, Keon Park, Oakleigh and Kew

Supported Employees must NOT attend work until Wednesday 28 July next week.

Our staff will be in contact with all our supported employees in Victoria to provide an update.

Our staff and contractors may still attend scheduled work on site under the essential worker directive but must follow strict COVID-Safe procedures including temperature testing throughout the day. PPE must be worn at all times.

  • Learning & Lifestyle (L&L) hub, Keon Park
  • QArt - Kew

Our L&L hub at Keon Park and our QArt Studio and Gallery in Kew will be temporarily closed until Wednesday 28 July.

People we support must NOT attend Keon Park L&L and QArt until Wednesday 28 July.

Our staff will be in contact with people in Victoria to provide an update.

L&L and QArt staff are not deemed essential workers under the government directives. Therefore, they must not attend work at the L&L and QArt.

We will be monitoring Victorian Government announcements over the coming days and will keep you informed again next week.

Our Community Solutions Group (CSG) services in Victoria

  • BRACE Education and Training – Vocational Education and Foundation Skills programs
  • SkillsPlus Jobactive, DES and TTW
  • Support Coordination and Behaviour Support Practitioners
  • NDCO – No change to remote working arrangements

Our SkillsPlus, BRACE and CSG sites will be closed, and all staff are advised to work virtually.

For more information

The safety of the people we support, and our staff is the highest priority.

We will be closely following government guidance and advice over the coming days and will assess again next week when this decision is updated.

We will inform you of any changes and their impacts as soon as possible.

You can continue to monitor Victorian Government health directives and the updated exposure sites.

Also, please call our COVID-19 hotline on 1800 983 006 to speak to a registered nurse if you have any COVID-19 health concerns. The hotline is open 24 hours a day, 7 days a week.


15th July 2021: COVID-19 update for Victorian Services

The Victorian (VIC) Government has announced a 5-day snap lockdown from midnight Thursday 15 July until Tuesday 20 July in a bid to reduce community transmission of the delta strain of COVID-19.

Due to this, the VIC Government has updated COVID-19 restrictions, including changes to public gatherings, visitors to the home and movement around the community.

From midnight tonight Thursday 15 July until Wednesday 21 July, you must stay at home unless:

  • Shopping for necessary goods and services (one person per household, once per day, a support person can accompany if required)
  • Caregiving or compassionate reasons
  • Exercise (can leave home for two hours of exercise with one other person)
  • Permitted education and essential workers
  • To be vaccinated

Face coverings or masks:

  • Must be carried at all times
  • Must be worn indoors and outdoors, except if at home

Read more about what you can and cannot do during the five-day ‘snap’ lockdown.

How this will impact our services in Victoria

  • Business Solutions, Keon Park, Oakleigh and Kew

      Supported Employees must NOT attend work until Wednesday 21 July next week.

      Our staff will be in contact with all our supported employees in Victoria to provide an update.

      Our staff and contractors can still attend work under the essential worker directive but must follow strict COVID-Safe procedures including temperature testing throughout the day. PPE is to be worn at all times.

    We will be monitoring Victorian Government announcements over the coming days and will keep you informed.

     

  • Learning & Lifestyle, Keon Park
  • QArt - Kew

      Our Learning and Lifestyle Centre at Keon Park will temporarily suspend services until Wednesday 21 July.

      All people who we support at Keon Park Learning and Lifestyle MUST NOT attend the service until Wednesday 21 July.

      All people who we support at QArt MUST NOT attend until Wednesday 21 July.

      Our staff at our Learning & Lifestyle services and QArt are not deemed essential workers under the government directives. Therefore, they must not attend work.

      We will be in contact with you again over the weekend with an update.

The safety of our supported employees, people we support in the community and our employees is the highest priority.

We will be closely following Government guidance and advice over the coming days and will assess again over the weekend when this decision is updated.

We will inform you of any changes and their impacts as soon as possible.

You can continue to monitor Victorian Government health directives  and the updated exposure sites.

Also, please call our COVID-19 hotline on 1800 983 006 to speak to a registered nurse if you have any COVID-19 health concerns. The hotline is open 24 hours a day, 7 days a week.


14th July 2021: NSW COVID-19 lockdown extension

The NSW Government has announced an extension to the current lockdown until at least midnight Friday 30 July in a bid to reduce community transmission of the COVID-19.

The lockdown measures in place include restrictions on public gatherings, visitors to your home and movement around the community.

From 6pm Saturday 26 June until at least midnight Friday 30 July, you must stay at home unless:

  • Shopping for necessary goods and services (one person per household per day)
  • Caregiving or compassionate reasons
  • Exercise (outside with a maximum group size of 2)
  • Permitted education, medical care and essential workers

Face coverings or masks:

  • Must be carried at all times
  • Must be worn indoors and outdoors, except if at home

You are permitted to leave home to get your vaccination. To book your vaccination, please visit NSW GOV website. If you are leaving to be vaccinated, please remember to wear your mask.

Read more about what you can and cannot do during the lockdown.

How does this impact our services in New South Wales?

Business Solutions - Seven Hills, Castle Hill and Mount Druitt
  • Supported Employees must NOT attend work until further notice
  • Our staff will be in contact with supported employees in NSW to provide an update next week.
  • Our staff and contractors can still attend work under the essential worker directive but must follow strict COVID-Safe procedures including temperature testing throughout the day. PPE is to be worn at all times.

We will be monitoring NSW Government announcements over the coming days and will keep you informed.

Learning & Lifestyle (L&L) hub - Castle Hill
  • Our L&L hub at Castle Hill will temporarily suspend services until further notice
  • All people who we support MUST NOT attend the service until further notice.
  • Our staff at our L&L hub are not deemed essential workers under the government directives. Therefore, they must not attend work.
  • We will be in contact with you next week with an update.

The safety of the people we support, their local community and our staff is the highest priority.

You may be aware of the COVID-19 Disaster Payment announced by the Australian Government. Unfortunately, the eligibility criteria indicate that anyone receiving the Disability Support Pension (or other government income support) is not eligible for these payments, which means that most supported employees are not eligible. If you would like to check your eligibility, please call Services Australia on 1800 22 66.

We will continue to closely follow government guidance and advice and will keep you informed of any changes as soon as possible.

You can continue to monitor NSW Government health directives and the updated exposure sites.

Please call our COVID-19 hotline on 1800 983 006 to speak to a registered nurse if you have any COVID-19 health concerns. The hotline is open 24 hours a day, 7 days a week.


07th July 2021: COVID-19

The NSW Government has announced an extension to the current lockdown until midnight Friday 16 July in a bid to reduce community transmission of the COVID-19.

Due to this, the NSW Government has updated COVID-19 restrictions for anyone in Greater Sydney, Wollongong, Blue Mountains and the Central Coast, including changes to public gatherings, visitors to the home and movement around the community.

From 6pm Saturday 26 June until midnight Friday 16 July, you must stay at home unless:

  • Shopping for necessary goods and services
  • Caregiving or compassionate reasons
  • Exercise (outside with a maximum group size of 10)
  • Permitted education, medical care and essential workers

Face coverings or masks:

  • Must be carried at all times
  • Must be worn indoors and outdoors, except if at home

You are permitted to leave home to get your vaccination. To book your vaccination, please go to https://www.nsw.gov.au/covid-19/health-and-wellbeing/covid-19-vaccination-nsw/getting-vaccinated. If you are leaving to be vaccinated, please remember to wear your mask.

Read more about what you can and cannot do during the lockdown, here: https://www.nsw.gov.au/covid-19/rules

How does this impact our services in New South Wales?

Business Solutions - Seven Hills, Castle Hill and Mount Druitt

  • Supported Employees must NOT attend work until Monday 19 July
  • Our staff will be in contact with supported employees in NSW to provide an update next week.
  • Our staff and contractors can still attend work under the essential worker directive but must follow strict COVID-Safe procedures including temperature testing throughout the day. PPE is to be worn at all times.

We will be monitoring NSW Government announcements over the coming days and will keep you informed.

Learning & Lifestyle (L&L) hub - Castle Hill

  • Our L&L hub at Castle Hill will temporarily suspend services until Monday 19 July.
  • All people who we support MUST NOT attend the service until Monday 19 July.
  • Our staff at our L&L hub are not deemed essential workers under the government directives. Therefore, they must not attend work.
  • We will be in contact with you next week with an update.

The safety of our supported employees, people we support in the community and our staff is the highest priority.

We will continue to closely follow government guidance and advice and will keep you informed of any changes as soon as possible.

You can continue to monitor NSW Government health directives here and the updated exposure sites here.

Please call our COVID-19 hotline on 1800 983 006 to speak to a registered nurse if you have any COVID-19 health concerns. The hotline is open 24 hours a day, 7 days a week.


3rd July 2021: COVID-19 Restrictions

Good News! The lockdown restrictions that were in place for Brisbane City and Moreton Bay areas are ending at 6pm Saturday 3 July.

Whilst this means that the SE Queensland and Townsville regions no longer must follow the lockdown measures, mask wearing and gathering restrictions continue to apply until further notice.

Visitor restrictions are still in place for our Supported Independent Living accommodation which we detail below.

Masks

Anyone in the SE Queensland and Townsville areas must continue to carry a mask whenever you leave home and wear it indoors, including workplaces, where it is safe, and you can’t physically distance.

Anyone outside of SE Queensland and Townsville must always carry a mask and wear it if social distancing cannot be safely maintained.

For more information on masks please view our easy read.

Home

While the lockdown has lifted, restrictions apply for our Supported Independent Living homes for at least another fortnight.

Non-essential visitors are not permitted during this time, however the people we support can leave their home for work, community activity or family events – however it is advised to limit your movements throughout this time.

As a support worker in the home you must wear a mask when it is safe to do so and if you cannot physically distance.

Staff: Home staff are considered essential workers and will be there to ensure the people we support are happy, safe and well. All staff are required to wear masks and follow strict PPE procedures throughout their shifts.

Work

We are looking forward to welcoming our supported employees back to our temporarily suspended SE Queensland worksites from Monday 5 July 2021.

In Townsville, the return to work will be on Tuesday 6 July due to the Show Day public holiday.  Anyone attending the Show is reminded to be COVIDSafe - wear a mask, maintain social distancing and remember to wash your hands regularly.

Supported Employees and other staff are reminded to carry a mask when leaving home and wear it when indoors and outdoors, as long as it is safe to do so, where they cannot physically distance.

If Supported Employees have any questions, are feeling unwell or have been told to isolate at home by Queensland Health, please contact your site manager or employment coach.

Community

We look forward to welcoming the people we support back to our SE Queensland Lifestyle and Learning hubs from Monday 5 July 2021.

Anyone attending the Townsville Show on the Show Day public holiday (Monday 5 July) is reminded to be COVIDSafe – wear a mask, maintain social distancing and wash your hands regularly. We look forward to seeing you back at the Townsville L&L on Tuesday 6 July.

All people we support in these areas must continue to carry to mask when leaving home and wear it when indoors and outdoors when it is safe to do so and they can’t socially distance.

If you have questions, are feeling unwell or have been asked to isolate at home by Queensland Health, please contact your L&L manager.

New South Wales Services

Our Business Solution worksites and Learning and Lifestyle hubs in New South Wales are still temporarily suspended due to the lockdown that is in place for anyone in Greater Sydney, Wollongong, Blue Mountains and the Central Coast.

Until midnight Friday 9 July, people in these regions must stay home unless:

  • Shopping for necessary goods and services
  • Caregiving or compassionate reasons
  • Exercise (outside with a maximum group size of 10)
  • Permitted education, medical care and essential workers

Masks:

  • Must be carried at all times
  • Must be worn indoors and outdoors, except if at home

You are permitted to leave home to get your vaccination. Book your vaccination here. If you are leaving to be vaccinated, please remember to wear your mask.

Read more about what you can and cannot do during the two-week lockdown.

If you have any questions or concerns about the virus, please call our 24/7 COVID-19 hotline staffed by nurses on 1800 983 006.


2nd July 2021: COVID-19 Restrictions

The Queensland Government announced this morning that the lockdown measures will be extended for another 24-hours for people in the Brisbane City and Moreton Bay areas.

Whilst the lockdown measures have ended for the people in the Ipswich, Logan, Redlands, Lockyer Valley, Gold Coast, Scenic Rim, Somerset, Sunshine Coast, Noosa and Townsville areas, some restrictions, including masks do still apply.

Restrictions are still in place for our Supported Independent Living accommodation and there are still some requirements you need to follow, so keep reading for an update.

Masks

You must continue to carry a mask when you leave home and wear it when indoors (apart from your own home) or when social distancing outside is not possible.

Anyone outside of SE Queensland and Townsville these areas must always carry a mask and wear it when social distancing cannot be safely maintained.

Home

While the lockdown has lifted for the broader community, with the exception of Brisbane City and Moreton Bay, restrictions apply for our Supported Independent Living homes for at least another week.

Non-essential visitors are not permitted during this time, however the people we support can leave their home for work, community activity or family events.

As a support worker in the home you must wear a mask when it is safe to do so and you cannot physically distance.

Staff: Home staff are considered essential workers and will be there to ensure the people we support are happy, safe and well. All staff are required to wear masks and follow strict PPE procedures throughout their shifts.

Work

We are anticipating welcoming our supported employees back to our temporarily suspended worksites across SE Queensland and Townsville from Monday 5 July 2021. We will be in touch over the weekend to confirm the reopening.

All Supported Employees must continue to carry a mask when leaving home and wear it when indoors and outdoors, as long as it is safe to do so and they cannot physically distance.

If Supported Employees have any questions, are feeling unwell or are required to isolate due to a COVID-19 test and tracing check, contact your site manager or employment coach.

Community

We are anticipating welcoming the people we support back to our temporarily suspended Learning and Lifestyle hubs across SE Queensland and Townsville from Monday 5 July 2021. We will be in touch over the weekend to confirm the reopening.

All people we support must continue to carry to mask when leaving home and wear it when indoors and outdoors when it is safe to do so and they can’t socially distance.

If you have questions, are feeling unwell or are required to isolate due to a COVID-19 test and tracing check, please contact your site manager.

If you have any questions or concerns about the virus, please call our 24/7 COVID-19 hotline staffed by nurses on 1800 983 006.


29th June 2021: Queensland services

In a bid to reduce community transmission of COVID-19, the Queensland Government has announced a three-day lockdown in the following Local Government Areas (LGAs) around Queensland from 6pm tonight, Tuesday 29 June to 6pm Friday 2 July 2021.

Queensland areas going into lockdown include:

  • Brisbane
  • Gold Coast
  • Ipswich
  • Lockyer Valley
  • Logan
  • Magnetic Island
  • Moreton
  • Noosa
  • Palm Island
  • Redlands
  • Scenic Rim
  • Somerset
  • Sunshine Coast
  • Townsville City

Due to this, the government has updated COVID-19 restrictions, including changes to public gatherings, visitors to the home and movement around the community.

From 6pm tonight (Tuesday 29 June) until after 6pm Friday 2 July, you must stay at home unless:

  • to buy essentials such as groceries or medications
  • work or Study if you can’t do either from home
  • exercise in your local area
  • healthcare or to provide help, care or support
  • to get vaccinated

Face coverings / masks:

  • Must be carried at all times
  • Must be worn indoors and outdoors, except if at home

You can view details of the actions the Queensland Government has announced, including what you can and cannot do during the lockdown.

How does the lockdown impact our Home services in Queensland?

Due to this most recent development, we need to reinstate our Staying in Place measures. Staying in Place measures mean people must suspend all activities outside their home, except for essential support activities.

Visitor restrictions will be in place, with non-essential visitors restricted from entering the home.

Staying in Place measures will commence from 6pm Tuesday 29 June 2021 to 6pm Friday 2 July 2021. We have compiled a short list of Frequently Asked Questions for your review.

Requirements for Home Staff

Staff who work in a Home service will be required to wear a mask for the duration of their shift.

In-Home Support will continue, with appropriate use of masks and PPE.

Community Access support may continue to be provided with the appropriate use of a mask and if the people we support choose for the following purposes:

  • to attend medical appointments
  • to purchase groceries or medications
  • for 1:1 exercise in an outdoor area, and
  • for support at home to manage the lockdown measures.

However, In Home Support and Community Access supports may be cancelled during this period.

How does the lockdown impact our Business Solutions sites in Queensland?

Supported Employees in the affected LGAs are advised not to attend work until Monday 5 July. Our staff will be in contact with all supported employees with an update throughout the week.

The following Business Solutions sites will be temporarily closed for work for supported employees:

  • Townsville
  • Maroochydore
  • Geebung
  • Redcliffe
  • Wacol
  • Burleigh
  • Southport

Staff can attend work at the discretion of their leaders to maintain commercial contracts essential to Queenslanders. All staff on site must to follow the instructions of their leaders. They can attend work with the following conditions:>

  • Check-in upon arriving using the QR Codes
  • Full PPE must be worn at all times
  • Full screening procedures must be followed including temperature testing throughout the day
  • Notify your leader ASAP if you have been to a designated exposure site.
  • Notify your leader ASAP if you are unwell
  • Notify your leader if you or a close contact are waiting on COVID-19 test result.

How does the lockdown impact our Learning and Lifestyle (L&L) hubs in Queensland?

The following L&L hubs will be closed from 5pm Tuesday 29 June and will reopen Monday 5 July 2021.

  • Townsville
  • Lawnton
  • Windsor
  • Labrador
  • Mermaid Waters
  • Alex Hills
  • Redcliffe
  • Caboolture
  • Kawana Waters
  • Nambour
  • Noosa
  • Coopers Plains
  • Kingston
  • Ipswich

People we support are advised not to attend these services until Monday 5 July.

Our staff will be in contact to provide an update later this week.

How does the lockdown impact our Community Solutions Group (CSG) services in Queensland?

Our CSG services will be closed in the affected areas, and all staff are advised to move to at home working arrangements. No home visits will be conducted unless essential.

We will be monitoring Queensland Government announcements over the coming days and will keep you informed.

Apprentices and Trainees will be directed to contact their Host Employers and Field Representatives if they have any questions or concerns.

For more information

The safety of the people we support, and our staff is the highest priority. We will be closely following government advice over the coming days and will assess decisions on an ongoing basis.

We will inform you of any changes and their impacts as soon as possible.

You can continue to monitor Queensland Government health directives.

If you have any questions or concerns about the virus, please call our 24/7 COVID-19 hotline staffed by nurses on 1800 983 006.


28th June 2021: COVID-19 Update

The Queensland Government has further restrictions due to community transmission of COVID-19 from 1am Tuesday 29 June 2021.

These restrictions apply to the following 11 Local Government Areas (LGAs):

  1. Brisbane
  2. Gold Coast
  3. Ipswich
  4. Lockyer Valley
  5. Logan
  6. Moreton Bay
  7. Noosa
  8. Redlands
  9. Scenic Rim
  10. Somerset
  11. Sunshine Coast.

Masks

  • You must carry a face mask with you at all times when you leave your home.
  • Masks must be worn in indoor spaces such as shopping centres, public transport, hospitals, aged care facilities, churches and workplaces where you can&rsquot physically distance.

If you are travelling outside of these 11 LGAs but normally reside or work in them, you

Advice on wearing a mask in Easy Read format is available here.

Restrictions

The following restrictions will come into place from 1am Tuesday 29 June

  • The one per four square metre rule will be reintroduced
  • Visitors in the home will be limited to about 30 people
  • You must be seated to drink or eat in cafés and restaurants,

Businesses and venues must return to the one person per 4m² inside and one person per 2m² outdoors, while smaller venues up to 200m² are allowed one person per 2m² with a maximum of 50 people.

HOME Update

All non-essential visitors are not permitted during this time, however the people we support can leave their home for work, community activity or family events.

All staff supporting people in the accommodation setting are to wear single use face mask at all times.

This applies to all HOME services in Queensland for the next two-weeks

Staff: Our home staff are considered essential workers, so please continue to attend your allocated shifts as normal.

These FAQs may help in answering your questions.

WORK Update

Masks

All staff and supported employees must always carry a mask whenever they leave home and wear it indoors (apart from in their own home) or when they cannot socially distance outside.

Exemptions apply to people with medical conditions, so managers, please use your discretion and put the immediate comfort and health of the person first and foremost.

Applies to all Queensland staff and supported employees.

COMMUNITY Update

Masks

All staff and people we support must always carry to mask whenever they leave home and wear it indoors (apart from in their own home) or when they cannot socially distance outside.

Applies to all Queensland L&Ls hubs

Advice on monitor Queensland Government health directives here and the Queensland exposure venues here.

Our COVID-19 phone hotline is available to you 24/7 and is staffed by nurses. Please call 1800 983 006.


26th June 2021: NSW Greater Sydney Lockdown

The NSW Government has announced a two-week lockdown from 6pm Saturday 26 June until midnight Friday 9 July in a bid to reduce community transmission of the COVID-19.

Due to this, the NSW Government has updated COVID-19 restrictions for anyone in Greater Sydney, Wollongong, Blue Mountains and the Central Coast, including changes to public gatherings, visitors to the home and movement around the community.

From 6pm tonight Saturday 26 June until midnight Friday 9 July, you must stay at home unless:

  • Shopping for necessary goods and services
  • Caregiving or compassionate reasons
  • Exercise (outside with a maximum group size of 10)
  • Permitted education, medical care and essential workers

Face coverings or masks:

  • Must be carried at all times
  • Must be worn indoors and outdoors, except if at home

You are permitted to leave home to get your vaccination. Book your vaccination here. If you are leaving to be vaccinated, please remember to wear your mask.

Read more about what you can and cannot do during the two-week lockdown.

How this will impact our services in New South Wales

Business Solutions, Seven Hills, Castle Hill and Mount Druitt
  • Supported Employees must NOT attend work until Monday 12 July 2021.
  • Our staff will be in contact with all our supported employees in NSW to provide an update next week.
  • Our staff and contractors can still attend work under the essential worker directive but must follow strict COVID-Safe procedures including temperature testing throughout the day. PPE is to be worn at all times.
  • We will be monitoring NSW Government announcements over the coming days and will keep you informed.
Learning & Lifestyle, Castle Hill
  • Our Learning and Lifestyle Centre at Castle Hill will temporarily suspend services until Monday 12 July.
  • All people who we support at Castle Hill Learning and Lifestyle MUST NOT attend the service until Monday 12 July.
  • Our staff at our Learning & Lifestyle service are not deemed essential workers under the government directives. Therefore, they must not attend work.
  • We will be in contact with you again next week with an update.

The safety of our supported employees, people we support in the community and our employees is the highest priority.

We will be closely following Government guidance and advice over the coming days and will assess again next week or when a decision is updated.

We will inform you of any changes and their impacts as soon as possible..

You can continue to monitor NSW Government health directives  and the updated exposure sites.

You are also welcomed to call our 24/7 COVID-19 hotline, which is staffed by nurses, on 1800 983 006.


25th June 2021: NSW COVID-19 Restrictions

The NSW Government has announced further restrictions following the community transmission of COVID-19.

Stay at Home orders are now in place for anyone who lives or works in 4 Local Government Areas. These areas are:

  • Woollahra,
  • Randwick,
  • Waverley,
  • City of Sydney.

There are 5 key reasons that you can leave you home – but masks must always be worn. You can leave if you:

  • If you can't work from home and you must work outside of home
  • If you can't get educated at home and you must get educated outside of home.
  • If you exercise outside, although we don't want any more groups than 10.
  • If you need to provide care or compassion to a relative.
  • If you need to buy essential goods or services.

These Stay at Home orders are in place if you live or work in these areas, or if you have worked in these areas over the last fortnight.

The restrictions that came into action from 4pm Wednesday 23 June will be extended until midnight Friday 2 July.

What this means for customers and staff across the Greater Sydney region

  • Everyone must wear a mask when travelling on public transport and in a public indoor venue, including workplaces
  • Anyone who has been or worked in the 4 LGAs should contact their leader immediately
  • Anyone who has been to an exposure site listed on the NSW Health website should isolate until 14 days after you were last there and get tested immediately if you develop any symptoms.

Timeframe for this directive:

At this stage, all the restrictions across NSW are in place until midnight Friday 2 July 2021

Advice for all Queensland Staff and Customers

Please be aware of the recent advice from Queensland Health.

The border to Greater Sydney and surrounds is now closed. Any returning Queenslanders must undertake hotel quarantine as directed by Queensland Health.

For anyone who has returned to Queensland before 1am Thursday 24 June and were in an exposure venue in NSW, you must:

  • remain at home for 14 days after being at the exposure venue
  • call 13HEALTH (13 43 25 84)
  • get a COVID-19 test (wear a mask while you are out) as soon as possible and return and remain at home even if you get a negative test result, for 14 days after being at the exposure venue.

If you have not been to any of the exposure venues:

If you have been in Greater Sydney and were not you were not at any of the exposure venues in New South Wales, monitor your symptoms and get tested if you experience any COVID-19 symptoms, no matter how mild.

Read more about entering Queensland if you have been to an interstate exposure venue including home quarantine requirements.

We will continue to monitor the situation and update you as changes occur.

Our commitment to the safety of our employees and customers is our highest priority during this time. Please speak with your leader or call the COVID-19 Hotline on 1800 983 006, if you have any questions or concerns.


24th June 2021: NSW COVID-19 Restrictions

The NSW Government has announced COVID-19 restrictions are in place following positive cases of community transmission in Greater Sydney. These restrictions are in place from 4pm Wednesday 23 June for anyone in Greater Sydney which includes the Shellharbour, Central Coast and Blue Mountains regions.

Key points:

  • visitors to households will be limited to 5 guests – including children
  • masks will be compulsory on public transport and in all public indoor venues, such as workplaces, shops, supermarkets, hospitals, aged care facilities and hospitality venues
  • drinking while standing up at indoor venues will not be allowed
  • singing by audiences at indoor shows or by congregants at indoor places of worship will not be allowed
  • outdoor events such as sporting, or music events are capped at 50% capacity and masks are required
  • dancing will not be allowed at hospitality venues or nightclubs
  • Gym classes are limited to 20 people and masks are required
  • visitors to hospitals and aged care facilities will be limited to two people.

What this means for customers and staff across the Greater Sydney region

  • Everyone must wear a mask when travelling on public transport and in a public indoor venue
  • Anyone who has been to an exposure site listed on the NSW Health website should isolate until 14 days after you were last there and get tested immediately if you develop any symptoms.

Timeframe for this directive:

At this stage, the restriction is in place for 7 days

Advice for all Queensland Staff and Customers

Please be aware of the recent advice from Queensland Health.

The border to Greater Sydney and surrounds is now closed. Any returning Queenslanders must undertake hotel quarantine as directed by Queensland Health.

For anyone who has already returned or returned to Queensland before 1am Thursday 24 June and were in an exposure venue in NSW, you must:

  • remain at home for 14 days after being at the exposure venue
  • call 13HEALTH (13 43 25 84)
  • get a COVID-19 test (wear a mask while you are out) as soon as possible and return and remain at home even if you get a negative test result, for 14 days after being at the exposure venue.

If you have not been to any of the exposure venues:

If you have been in Greater Sydney and were not you were not at any of the exposure venues in New South Wales, monitor your symptoms and get tested if you experience any COVID-19 symptoms, no matter how mild.

Read more about entering Queensland if you have been to an interstate exposure venue including home quarantine requirements.

We will continue to monitor the situation and update you as changes occur.

Our commitment to the safety of our employees and customers is our highest priority during this time. Please speak with your leader or call the COVID-19 Hotline on 1800 983 006, if you have any questions or concerns.


9th June 2021: COVID-19 Restrictions

The Victorian Government has announced that the restrictions in place across Greater Melbourne will be eased from midnight Thursday 10 June.

What this means for the people we support

Masks

  • Must be carried at all times
  • Must be worn indoors, except at home
  • Must be worn on public transport or rideshares/taxis
  • Must be worn outdoors at all times.

Work

All our Business Solutions enterprises across Victoria will reopen Friday 11 June.

Masks are required to be worn at all times, when it is safe to do so.

If supported employees have any questions, are feeling unwell or waiting for a COVID-19 test result, please contact their site manager or employment coach.

Community

Our Learning & Lifestyle hubs will reopen Friday 11 June.

Masks are required to be worn at all times, when it is safe to do so.

If you have questions, are feeling unwell or waiting for a COVID-19 test result, please contact your site manager.

Read more about the eased restrictions and what you can and cannot do over the long weekend.

We will continue to follow the Victorian Government health advice surrounding social distancing and will keep you updated with any further health directives from Victoria.

Our COVID-19 phone hotline is available to you 24/7 and is staffed by nurses. Please call 1800 983 006


2nd June 2021 - COVID-19

The Victorian Government has announced that restrictions will remain in place in Greater Melbourne for a further 7 days, until Friday 11 June 2021.

You must remain at home unless you are:

  • Shopping for food and supplies within 10km of residence
  • Attending authorised work and study
  • Providing care and care giving
  • Exercising within 10km of residence
  • Getting your COVID-19

Face coverings or masks:

  • Must be carried at all times
  • Must be worn indoors and outdoors, except if at home

Read more about what you can and cannot do during lockdown

How this will impact our services in Victoria

Business Solutions, Keon Park, Oakleigh and Kew

Supported Employees must NOT attend work until next week Friday 11 June 2021.

Our staff will be in contact with all our supported employees in Victoria to provide an update next week.

Our staff and contractors can still attend work under the essential worker directive but must follow strict COVID-Safe procedures including temperature testing throughout the day. PPE is to be worn at all times.

Learning & Lifestyle, Keon Park
QArt - Kew

Services at our Learning and Lifestyle Centre at Keon Park remain temporarily suspended until Friday 11 June 2021.

All people who we support at Keon Park Learning and Lifestyle are advised not to attend the service until Friday 11 June 2021.

All people who we support at QArt are advised not to attend until Friday 11 June 2021.

Our staff at our Learning & Lifestyle services and QArt are not deemed essential workers under the government directives. Therefore, they must not attend work.

We will be in contact with you again next week with an update.

How this will impact our Community Solutions Group (CSG) services in Victoria

  • BRACE Education and Training – Vocational Education and Foundation Skills programs
  • SkillsPlus Jobactive, DES and TTW
  • Support Coordination and Behaviour Support Practitioners
  • NDCO – No change to remote working arrangements

Our CSG sites will be closed, and all staff are advised to move to virtual working arrangements. No home visits will be conducted unless essential.

Staff, Students and Jobseekers/Participants are advised not to attend sites until at least Friday 11 June.

Our staff will be in contact with all our customers in Victoria to provide an update over the next week.

The safety of our supported employees, people we support in the community and our employees is the highest priority. We will be closely following Government guidance and advice over the coming days and will assess again when this decision is updated.

We will inform you of any changes and their impacts as soon as possible.

You can continue to monitor Victorian Government health directives and the updated exposure sites

You are also welcomed to call our 24/7 COVID-19 hotline, which is staffed by nurses, on 1800 983 006.


27th May 2021 – COVID–19

The Victorian Government has announced a 7–day ‘circuit breaker’ lockdown from midnight on Thursday 27 May until Friday 4 June in a bid to reduce community transmission of COVID–19.

Due to this, the VIC Government has updated COVID–19 restrictions, including changes to public gatherings, visitors to the home and movement around the community.

From midnight tonight Thursday 27 May until Friday 4 June, you must stay at home unless:

  • Shopping for necessary goods and services (one person per household, once per day, a support person can accompany if required)
  • Caregiving or compassionate reasons
  • Exercise (can leave home for two hours of exercise with one other person)
  • Permitted education and essential workers
  • To be vaccinated

Face coverings or masks:

  • Must be carried at all times
  • Must be worn indoors and outdoors, except if at home

Read more about what you can and cannot do during the seven day ‘circuit breaker’ lockdown.

How this will impact our services in Victoria

Business Solutions, Keon Park, Oakleigh and Kew

Supported Employees must NOT attend work until Friday 4 June next week.

Our staff will be in contact with all our supported employees in Victoria to provide an update next week.

Our staff and contractors can still attend work under the essential worker directive but must follow strict COVID–Safe procedures including temperature testing throughout the day. PPE is to be worn at all times.

We will be monitoring Victorian Government announcements over the coming days and will keep you informed.

Learning & Lifestyle, Keon Park
QArt – Kew

Our Learning and Lifestyle Centre at Keon Park will temporarily suspend services until Friday 4 June.

All people who we support at Keon Park Learning and Lifestyle MUST NOT attend the service until Friday 4 June.

All people who we support at QArt MUST NOT attend until Friday 4 June.

Our staff at our Learning & Lifestyle services and QArt are not deemed essential workers under the government directives. Therefore, they must not attend work.

We will be in contact with you again next week with an update.

The safety of our supported employees, people we support in the community and our employees is the highest priority. We will be closely following Government guidance and advice over the coming days and will assess again next Wednesday when this decision is updated.

We will inform you of any changes and their impacts as soon as possible.

You can continue to monitor Victorian Government health directives and the updated exposure sites

You are also welcomed to call our 24/7 COVID–19 hotline, which is staffed by nurses, on 1800 983 006.


26th May 2021: New COVID-19 Restrictions for Victoria

The Victorian Government have announced COVID-19 restrictions are in place following some positive cases of community transmission in Greater Melbourne. These restrictions are in place from 6pm Tuesday 25 May until Friday 4 June for anyone in Greater Melbourne.

Key points:

  • Private indoor gatherings will be limited to 5 people – including children
  • Private outdoor gatherings will be limited to 30 people – including children
  • Masks are compulsory on public transport and in all rideshares
  • Masks are compulsory in all indoor spaces, including workplaces
  • Current density levels for restaurants, cafes and bars are still in place and will not be reduced as planned
  • Anyone who is travelling from Greater Melbourne to Country Victoria will need to follow the measures in place for Greater Melbourne i.e. wear a mask when indoor and follow gathering limits.

What this means for customers and staff across Greater Melbourne

  • All staff must wear a mask whilst in the workplace from 6pm tonight
  • Anyone who has been to an exposure site listed on the VIC COVID-19 Website should isolate at home until 14 days after you were last there and get tested immediately if you develop any symptoms.

Timeframe for this directive:

  • At this stage, the restriction is in place until Friday 4 June 2021.

What this means for staff and customers across Queensland:

  • The Queensland Government has announced the following directions:
  • Anyone in Queensland who has been to a declared COVID-19 exposure site in Victoria during the risk period specified is automatically required to quarantine.
  • From 1am Wednesday, if you are entering Queensland and have been to any of the Victorian exposure sites at the time specified, you will need to quarantine for 14 days in government-arranged accommodation.
  • If you have been to any of these sites and are already in Queensland, you must call 134 COVID (13 42 68) to discuss your circumstances. You must immediately travel by private transport directly to your home and quarantine until you receive further instructions from Queensland Health.

We will continue to monitor the situation and update you as changes occur.

Our commitment to the safety of our employees and customers is our highest priority during this time. Please speak with your leader or call the COVID-19 Hotline on 1800 983 006, if you have any questions or concerns.


7th May 2021: COVID-19 Restrictions

The NSW Government has announced COVID-19 restrictions are in place following some positive cases of community transmission in Greater Sydney. These restrictions are in place from 5pm Thursday 6 May until Monday 10 May for anyone in Greater Sydney which includes the Illawarra, Central Coast and Blue Mountains regions.

Key points:

  • visitors to households will be limited to 20 guests – including children
  • masks will be compulsory on public transport and in all public indoor venues, such as retail, theatres, hospitals, aged care facilities and for front-of-house hospitality staff (except in a hospitality venue when eating or drinking)
  • drinking while standing up at indoor venues will not be allowed
  • singing by audiences at indoor shows or by congregants at indoor places of worship will not be allowed
  • dancing will not be allowed at indoor hospitality venues or nightclubs, however; dancing is allowed at weddings with a strong recommendation that no more than 20 people should be on the dancefloor at any one time
  • visitors to aged care facilities will be limited to two people.

What this means for customers and staff across the Greater Sydney region

  • Everyone must wear a mask when travelling on public transport and in a public indoor venue
  • Anyone who has been to an exposure site listed on the NSW Health website should isolate until 14 days after you were last there and get tested immediately if you develop any symptoms.

Timeframe for this directive:

At this stage, the restriction is in place until 12.01 Monday 10th May 2021.

Advice for all Queensland Staff and Customers

Please be aware of the recent advice from Queensland Health.

For anyone who has already returned or returns to Queensland before 1am tomorrow morning and were in an exposure venue in NSW, you must:

  • remain at home for 14 days after being at the exposure venue
  • call 13HEALTH (13 43 25 84)
  • get a COVID-19 test (wear a mask while you are out) as soon as possible and return and remain at home even if you get a negative test result, for 14 days after being at the exposure venue.

If you have not been to any of the exposure venues:

If you have been in Greater Sydney on or after 27 April 2021 but you were not at any of the exposure venues in New South Wales, monitor your symptoms and get tested if you experience any COVID-19 symptoms, no matter how mild.

Anyone entering Queensland after 1am, Friday 7 May 2021 and who has been to an exposure venue during the risk period (from 27 April 2021) at the time of entry is required to enter quarantine in government arrange accommodation.

Read more about entering Queensland if you have been to an interstate exposure venue including home quarantine requirements.

We will continue to monitor the situation and update you as changes occur.

Our commitment to the safety of our employees and customers is our highest priority during this time. Please speak with your leader or call the COVID-19 Hotline on 1800 983 006, if you have any questions or concerns.


14th April 2021: COVID-19 Restrictions

The Queensland Government has announced that the restrictions in place across Queensland will be lifted from 6am Thursday 15 April.

What this means for the people we support

Masks

Masks are no longer required.

The QLD Government recommends that you continue to wear a mask if social distancing is not possible such as crowded shopping centres, and you must wear a mask at the airport and on all flights.

Home

These changes impact all Endeavour Foundation home sites.

We will be lifting our ‘Safer at Home Health Directive’ measures which means visitors will now be allowed at Endeavour Foundation homes and masks will no longer be mandatory for staff.

Work

All our Business Solutions enterprises across Queensland will be operating as normal and masks are no longer required unless social distancing is unable to be maintained.

If supported employees have any questions, are feeling unwell or waiting for a COVID-19 test result, please contact their site manager or employment coach.

Community

Our Learning & Lifestyle hubs will return to normal service and masks will no longer be required indoors unless social distancing is unable to be maintained.

If you have questions, are feeling unwell or waiting for a COVID-19 test result, please contact your site manager.

We will continue to follow the Queensland Government health advice surrounding social distancing and will keep you updated with any further health directives from Queensland Health.

Our COVID-19 phone hotline is available to you 24/7 and is staffed by nurses. Please call 1800 983 006


1st April 2021: COVID-19 Restrictions

The lockdown for Greater Brisbane has ended.

Restrictions are still in place for accommodation services and there are still some requirements you need to follow, so keep reading.

Masks

You must continue to carry to mask with you whenever you leave home and wear it when indoors (apart from your own home) or when social distancing outside is not possible.

This applies to everyone in Queensland until 15 April 2021.

Home

While the lockdown has lifted for the broader community, restrictions still apply for our accommodation services until 15 April 2021.

All non-essential visitors are not permitted, however, the people we support in the home are able to leave their home for activities such as going to work or attending community activities and family events.

Applies to all our accommodation services across Queensland.

Staff: Our home staff are considered essential workers and will be there to ensure the people we support in the home are happy, safe, and well.

These FAQs may help in answering your questions.

Work

With the lockdown lifted, all our Business Solutions enterprises across Queensland will be operating as normal from Tuesday 6 April 2021, following the Easter break.

All supported employees must continue to carry to mask when leaving home and wear it when indoors and outdoors if it is safe to do so and they cannot physically distance.

If supported employees have any questions, feeling unwell or waiting for a COVID-19 test result, please contact their site manager or employment coach.

Community

With the lockdown lifted in Greater Brisbane from midday today, our Learning and Lifestyle hubs will return to normal service from next Tuesday 6 April 2021, following the Easter break.

The people we support must continue to carry to mask when leaving home and wear it when indoors and outdoors when it is safe to do so and they can’t socially distance.

If you have questions, feeling unwell or waiting for a COVID-19 test result, please contact your site manager.

Our COVID-19 phone hotline is available to you 24/7 and is staffed by nurses.

Please call 1800 983 006.

 


29th March – COVID-19 Restrictions

As you would be aware the Queensland Government has announced a lockdown for the Greater Brisbane area from 5pm Monday 29 March 2021 until 5pm Thursday 1 April 2021.

Due to this, the Government has updated COVID-19 restrictions in the following regions, including changes to restrictions on public gatherings, visitors to the home and the use of personal protective equipment:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

The safety of all customers, employees and supported employees is the highest priority. We will be closely following government guidance and advice over the coming days and will assess by Thursday 1 April when this decision is updated. We will inform you of any changes and their impacts as soon as possible.

You can continue to monitor Queensland government health directives here.

Impacts to Services – Work

The following Endeavour Foundation work sites have been impacted by these changes:

  • Wacol EFI
  • Geebung EFI
  • Acacia Ridge recycling centre
  • Redcliffe (Kippa Ring) EFI

Due to this most recent development, we have decided to temporarily suspend all work at EFI sites in the Greater Brisbane region from 5pm Monday 29 March until 5pm Thursday 1 April 2021.

Impacts to Services – Home

Endeavour Foundation home sites in the following local government areas have been impacted by these changes:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

Due to this most recent development, we have decided to reinstate our Safe at Home measures for all Endeavour Foundation homes in the Greater Brisbane region. Safe at Home measures mean customers must suspend all activities outside their home, except for essential support activities.

Visitor restrictions will be in place, with non-essential visitors restricted from entering the home.

Staying in Place measures will commence from 5pm Monday 29 March 20201 and will be reviewed by Thursday 1 April 2021. Currently Queensland government directives are until 5pm on Thursday 1 April 2021.

We have compiled a short list of Frequently Asked Questions for you to review.

Impacts to Services - Community

The following restrictions are in place for all community-based services in these local government regions:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

All Learning and Lifestyle hubs within the Greater Brisbane Area will temporarily suspend services from 5pm 29 March 2021 until 5pm Thursday 1 April 2021. Hubs include:

  • Redcliffe
  • Windsor (including 72 Blackmore Street)
  • Geebung
  • Kingston
  • Alexandra
  • Lawnton
  • Caboolture
  • Ipswich New

In-Home Support will continue, with appropriate use of masks and PPE.

ComAcc support may continue to be provided for the following if the customer chooses, with appropriate use of masks:

  • to attend medical appointments,
  • to purchase groceries or medications,
  • for 1:1 exercise in an outdoor area, and
  • for support at home to manage the lockdown measures

However, In Home Support and Community Access customers may also freely choose to cancel shifts for this period.

 


26th March – COVID-19 Restrictions in Brisbane City and Moreton Bay council areas

In line with Queensland Government advice, restrictions are in place on Disability Accommodation in the Brisbane City and Moreton Bay Council areas. These restrictions are in place from 6pm Friday 26th March, until further notice.

What this means for the people we support

Impacts to Services – Home

These changes impact Endeavour Foundation home sites in the following local government areas:

  • Brisbane
  • Moreton Bay

Due to this most recent development, we have decided to reinstate our ‘Safer at Home Health Directive’ measures for all Endeavour Foundation homes in the Greater Brisbane region. This includes the mandatory wearing of mask for staff and restricting non-essential visitors from entering the home. 

We will continue to support people with their scheduled activities.

‘Safer at home Health Directive’ measures will commence at 6pm Friday 26 March 20201 until further notice.

Please view the FAQs for more information and you can continue to monitor Queensland Health directives.

 


25th March – Flooding in Stanthorpe and Warwick

We are closely monitoring the weather conditions, flood threat and road closures around Queensland and will continue to provide updates to people we support and families as necessary.

Please monitor the advice from authorities. Do not drive or walk through flood waters and remember “If it’s flooded, forget it”.

As some of our services are within flood-prone areas, we have made the following changes to our services:

Work

  • Warwick Business Solutions at 26 Activity Street, Warwick is reopening on Friday 26 March.

Our team will continue to be in contact with all our Supported Employees regarding their safety.

Community

  • Lifestyle & Learning hub at Stanthorpe – 26 High Street, Stanthorpe is currently closed and will reopen on Monday 29 March.
  • Lifestyle & Learning hub at Warwick – 1 Tooth Street, Warwick is currently closed and will reopen on Monday 29 March.

We will continue to monitor the situation and advise of any further changes to our services.

For further information:

Follow the advice of the State Emergency Services and continue to monitor the Bureau of Meteorology weather alerts.

Stay tuned to your local radio station. Find your local ABC radio station and your local commercial station.

 


24th March – Weather Conditions in Queensland

We are closely monitoring the weather conditions, flood threat and road closures around Queensland and will continue to provide updates to people we support and families as necessary.

Please monitor the advice from authorities. Do not drive or walk through flood waters and remember “If it’s flooded, forget it”.

We have been advised that our services are to remain closed today, Wednesday 24th March, and tomorrow, Thursday 25th March. We will continue to monitor the situation and advise of any changes to our below services.

Work

  • Warwick Business Solutions at 26 Activity Street, Warwick is closed Wednesday 24th and Thursday 25th March

Our team will continue to be in contact with all our Supported Employees regarding their safety.

Community

  • Lifestyle & Learning hub at Stanthorpe – 26 High Street, Stanthorpe is closed Wednesday 24th and Thursday 25th March
  • Lifestyle & Learning hub at Warwick – 1 Tooth Street, Warwick is closed Wednesday 24th and Thursday 25th March

Home

People who we support at home are safe in their home. We are in contact with Emergency Services and are following their advice.

We are closely monitoring the supply of food, water, medical supplies and consumables, and providing additional support to people where required.

For further information:

Follow the advice of the State Emergency Services and continue to monitor the Bureau of Meteorology weather alerts.

Stay tuned to your local radio station. Find your local ABC radio station and your local commercial station.

 


23rd March – Weather Conditions in Queensland

We are closely monitoring the weather conditions, flood threat and road closures around Queensland and will provide updates to people we support and families as necessary.

Please monitor the advice from authorities. Do not drive or walk through flood waters and remember “If it’s flooded, forget it”.

The following services in the affected areas are CLOSED:

Work

  • Warwick Business Solutions at 26 Activity Street, Warwick

Our team will continue to be in contact with all our Supported Employees regarding their safety.

Community

  • L&L hub at Stanthorpe – 26 High Street, Stanthorpe
  • L&L hub at Warwick – 1 Tooth Street, Warwick

Home

People who we support at home are safe in their home. We are in contact with Emergency Services and are following their advice.

We are closely monitoring the supply of food, water, medical supplies and consumables, and providing additional support to people where required.

For further information:

Follow the advice of the State Emergency Services and continue to monitor the Bureau of Meteorology weather alerts.

Stay tuned to your local radio station. Find your local ABC radio station and your local commercial station.

 


22nd March – Update on Weather Conditions in New South Wales

We are closely monitoring the weather conditions and the flood threat in New South Wales (NSW) and will provide updates to people we support, carers and staff when necessary.

Please monitor the advice from authorities. Do not drive or walk through flood waters and remember “If it’s flooded, forget it”.

The following services in the affected areas are still OPEN:

Work

Our team will continue to be in contact with all our Supported Employees regarding their safety. People have been advised that the following sites remain open:

  • Castle Hill EFI – Unit 4/5, 2 Hudson Ave, Castle Hill
  • Mount Druitt EFI – 59 Kurrajong Avenue, Mount Druitt
  • Seven Hills EFI – 12 Leabons Lane, Seven Hills

Community

The following hub is also open:

  • Castle Hill L&L - 2 Hudson Ave, Castle Hill NSW 2154

Contacting your service:

If you need additional support or if you are unable to attend your service, please call:

If you cannot get through on the above numbers, please call 1800 112 112.

For further information:

Follow the advice of the State Emergency Services and continue to monitor the Bureau of Meteorology weather alerts.

Stay tuned to your local radio station. Find your local ABC radio station and your local commercial station

 


19th March 2021: COVID-19 Restrictions easing

The Queensland Government has announced that the restrictions in place for Disability Accommodation services are able to be lifted from 12pm today, Friday 19 March 2021.

What this means for the people we support

Impacts to Services – Home

These changes impact Endeavour Foundation home sites in the following local government areas:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

We will be lifting our ‘Safer at Home Health Directive’ measures which means visitors will now be allowed at Endeavour Foundation homes and masks will no longer be mandatory for staff.

We will continue to follow the Queensland Government health advice surrounding social distancing and will keep you updated with any further health directives from Queensland Health.


16th March 2021: COVID-19 Restrictions

Today, the Queensland Government has announced that the restrictions in place on disability accommodation services are to be extended for another 72 hours until 6pm Friday 19 March 2021.

What this means for the people we support

Impacts to Services – Home

These changes impact Endeavour Foundation home sites in the following local government areas:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

We will continue to follow our ‘Safer at Home Health Directive’ measures for all Endeavour Foundation homes in the Greater Brisbane region. This includes the mandatory wearing of mask for all staff and restricting non-essential visitors from entering the home. 

 
We will continue to support people with their scheduled activities.
 
‘Safer at Home Health Directive’ measures will be in place until 6pm Friday 19 March 2021 at this stage, following Queensland Government advise.

Please read FAQs and you can continue to monitor Queensland Health directives.


13th March 2021: COVID-19 Restrictions

In line with Queensland Government advice, restrictions are in place on Disability Accommodation in the Greater Brisbane area. These restrictions are in place from 2 pm today, Saturday 13 March, until 6 pm Tuesday 16 March.

 

What this means for the people we support

Impacts to Services – Home

These changes impact Endeavour Foundation home sites in the following local government areas:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

Due to this most recent development, we have decided to reinstate our Safer at Home HD measures for all Endeavour Foundation homes in the Greater Brisbane region. This includes the mandatory wearing of mask for staff and restricting non-essential visitors from entering the home.

We will continue to support people with their scheduled activities.

‘Safer at home HD’ measures will commence at 2pm Saturday 13 March 20201 until 6pm Tuesday 16 March 2021.

Please read FAQs here and you can continue to monitor Queensland Health directives.