Emergency Service Updates

This page provides updates on the delivery of our services during emergency events.

Endeavour Foundation has emergency procedures to keep people we support safe during extreme weather conditions, COVID-19 outbreaks and other unexpected events.

You can return to this page at any time to find the latest information about our response to emergencies and the impact on the services you access.

We are committed to responding quickly during emergencies and follow the guidance and advice of the Australian and State Governments to keep the people we support, their family and carers safe and well informed.

With the rollout of the COVID-19 vaccine now underway across Australia, we will also provide regular information about the vaccination program and what that means for the people we support, their family and carers.

The health and wellbeing of the people we support, and our staff is of the highest priority at Endeavour Foundation, and we will always act in a manner that ensures their safety.

If you have any questions or concerns regarding these Service changes, do not hesitate to contact us on 1800 112 112.

Latest Update

7th May 2021: COVID-19 Restrictions

The NSW Government has announced COVID-19 restrictions are in place following some positive cases of community transmission in Greater Sydney. These restrictions are in place from 5pm Thursday 6 May until Monday 10 May for anyone in Greater Sydney which includes the Illawarra, Central Coast and Blue Mountains regions.

Key points:

  • visitors to households will be limited to 20 guests – including children
  • masks will be compulsory on public transport and in all public indoor venues, such as retail, theatres, hospitals, aged care facilities and for front-of-house hospitality staff (except in a hospitality venue when eating or drinking)
  • drinking while standing up at indoor venues will not be allowed
  • singing by audiences at indoor shows or by congregants at indoor places of worship will not be allowed
  • dancing will not be allowed at indoor hospitality venues or nightclubs, however; dancing is allowed at weddings with a strong recommendation that no more than 20 people should be on the dancefloor at any one time
  • visitors to aged care facilities will be limited to two people.

What this means for customers and staff across the Greater Sydney region

  • Everyone must wear a mask when travelling on public transport and in a public indoor venue
  • Anyone who has been to an exposure site listed on the NSW Health website should isolate until 14 days after you were last there and get tested immediately if you develop any symptoms.

Timeframe for this directive:

At this stage, the restriction is in place until 12.01 Monday 10th May 2021.

Advice for all Queensland Staff and Customers

Please be aware of the recent advice from Queensland Health.

For anyone who has already returned or returns to Queensland before 1am tomorrow morning and were in an exposure venue in NSW, you must:

  • remain at home for 14 days after being at the exposure venue
  • call 13HEALTH (13 43 25 84)
  • get a COVID-19 test (wear a mask while you are out) as soon as possible and return and remain at home even if you get a negative test result, for 14 days after being at the exposure venue.

If you have not been to any of the exposure venues:

If you have been in Greater Sydney on or after 27 April 2021 but you were not at any of the exposure venues in New South Wales, monitor your symptoms and get tested if you experience any COVID-19 symptoms, no matter how mild.

Anyone entering Queensland after 1am, Friday 7 May 2021 and who has been to an exposure venue during the risk period (from 27 April 2021) at the time of entry is required to enter quarantine in government arrange accommodation.

Read more about entering Queensland if you have been to an interstate exposure venue including home quarantine requirements.

We will continue to monitor the situation and update you as changes occur.

Our commitment to the safety of our employees and customers is our highest priority during this time. Please speak with your leader or call the COVID-19 Hotline on 1800 983 006, if you have any questions or concerns.


14th April 2021: COVID-19 Restrictions

The Queensland Government has announced that the restrictions in place across Queensland will be lifted from 6am Thursday 15 April.

What this means for the people we support

Masks

Masks are no longer required.

The QLD Government recommends that you continue to wear a mask if social distancing is not possible such as crowded shopping centres, and you must wear a mask at the airport and on all flights.

Home

These changes impact all Endeavour Foundation home sites.

We will be lifting our ‘Safer at Home Health Directive’ measures which means visitors will now be allowed at Endeavour Foundation homes and masks will no longer be mandatory for staff.

Work

All our Business Solutions enterprises across Queensland will be operating as normal and masks are no longer required unless social distancing is unable to be maintained.

If supported employees have any questions, are feeling unwell or waiting for a COVID-19 test result, please contact their site manager or employment coach.

Community

Our Learning & Lifestyle hubs will return to normal service and masks will no longer be required indoors unless social distancing is unable to be maintained.

If you have questions, are feeling unwell or waiting for a COVID-19 test result, please contact your site manager.

We will continue to follow the Queensland Government health advice surrounding social distancing and will keep you updated with any further health directives from Queensland Health.

Our COVID-19 phone hotline is available to you 24/7 and is staffed by nurses. Please call 1800 983 006


1st April 2021: COVID-19 Restrictions

The lockdown for Greater Brisbane has ended.

Restrictions are still in place for accommodation services and there are still some requirements you need to follow, so keep reading.

Masks

You must continue to carry to mask with you whenever you leave home and wear it when indoors (apart from your own home) or when social distancing outside is not possible.

This applies to everyone in Queensland until 15 April 2021.

Home

While the lockdown has lifted for the broader community, restrictions still apply for our accommodation services until 15 April 2021.

All non-essential visitors are not permitted, however, the people we support in the home are able to leave their home for activities such as going to work or attending community activities and family events.

Applies to all our accommodation services across Queensland.

Staff: Our home staff are considered essential workers and will be there to ensure the people we support in the home are happy, safe, and well.

These FAQs may help in answering your questions.

Work

With the lockdown lifted, all our Business Solutions enterprises across Queensland will be operating as normal from Tuesday 6 April 2021, following the Easter break.

All supported employees must continue to carry to mask when leaving home and wear it when indoors and outdoors if it is safe to do so and they cannot physically distance.

If supported employees have any questions, feeling unwell or waiting for a COVID-19 test result, please contact their site manager or employment coach.

Community

With the lockdown lifted in Greater Brisbane from midday today, our Learning and Lifestyle hubs will return to normal service from next Tuesday 6 April 2021, following the Easter break.

The people we support must continue to carry to mask when leaving home and wear it when indoors and outdoors when it is safe to do so and they can’t socially distance.

If you have questions, feeling unwell or waiting for a COVID-19 test result, please contact your site manager.

Our COVID-19 phone hotline is available to you 24/7 and is staffed by nurses.

Please call 1800 983 006.

 


29th March – COVID-19 Restrictions

As you would be aware the Queensland Government has announced a lockdown for the Greater Brisbane area from 5pm Monday 29 March 2021 until 5pm Thursday 1 April 2021.

Due to this, the Government has updated COVID-19 restrictions in the following regions, including changes to restrictions on public gatherings, visitors to the home and the use of personal protective equipment:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

The safety of all customers, employees and supported employees is the highest priority. We will be closely following government guidance and advice over the coming days and will assess by Thursday 1 April when this decision is updated. We will inform you of any changes and their impacts as soon as possible.

You can continue to monitor Queensland government health directives here.

Impacts to Services – Work

The following Endeavour Foundation work sites have been impacted by these changes:

  • Wacol EFI
  • Geebung EFI
  • Acacia Ridge recycling centre
  • Redcliffe (Kippa Ring) EFI

Due to this most recent development, we have decided to temporarily suspend all work at EFI sites in the Greater Brisbane region from 5pm Monday 29 March until 5pm Thursday 1 April 2021.

Impacts to Services – Home

Endeavour Foundation home sites in the following local government areas have been impacted by these changes:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

Due to this most recent development, we have decided to reinstate our Safe at Home measures for all Endeavour Foundation homes in the Greater Brisbane region. Safe at Home measures mean customers must suspend all activities outside their home, except for essential support activities.

Visitor restrictions will be in place, with non-essential visitors restricted from entering the home.

Staying in Place measures will commence from 5pm Monday 29 March 20201 and will be reviewed by Thursday 1 April 2021. Currently Queensland government directives are until 5pm on Thursday 1 April 2021.

We have compiled a short list of Frequently Asked Questions for you to review.

Impacts to Services - Community

The following restrictions are in place for all community-based services in these local government regions:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

All Learning and Lifestyle hubs within the Greater Brisbane Area will temporarily suspend services from 5pm 29 March 2021 until 5pm Thursday 1 April 2021. Hubs include:

  • Redcliffe
  • Windsor (including 72 Blackmore Street)
  • Geebung
  • Kingston
  • Alexandra
  • Lawnton
  • Caboolture
  • Ipswich New

In-Home Support will continue, with appropriate use of masks and PPE.

ComAcc support may continue to be provided for the following if the customer chooses, with appropriate use of masks:

  • to attend medical appointments,
  • to purchase groceries or medications,
  • for 1:1 exercise in an outdoor area, and
  • for support at home to manage the lockdown measures

However, In Home Support and Community Access customers may also freely choose to cancel shifts for this period.

 


26th March – COVID-19 Restrictions in Brisbane City and Moreton Bay council areas

In line with Queensland Government advice, restrictions are in place on Disability Accommodation in the Brisbane City and Moreton Bay Council areas. These restrictions are in place from 6pm Friday 26th March, until further notice.

What this means for the people we support

Impacts to Services – Home

These changes impact Endeavour Foundation home sites in the following local government areas:

  • Brisbane
  • Moreton Bay

Due to this most recent development, we have decided to reinstate our ‘Safer at Home Health Directive’ measures for all Endeavour Foundation homes in the Greater Brisbane region. This includes the mandatory wearing of mask for staff and restricting non-essential visitors from entering the home. 

We will continue to support people with their scheduled activities.

‘Safer at home Health Directive’ measures will commence at 6pm Friday 26 March 20201 until further notice.

Please view the FAQs for more information and you can continue to monitor Queensland Health directives.

 


25th March – Flooding in Stanthorpe and Warwick

We are closely monitoring the weather conditions, flood threat and road closures around Queensland and will continue to provide updates to people we support and families as necessary.

Please monitor the advice from authorities. Do not drive or walk through flood waters and remember “If it’s flooded, forget it”.

As some of our services are within flood-prone areas, we have made the following changes to our services:

Work

  • Warwick Business Solutions at 26 Activity Street, Warwick is reopening on Friday 26 March.

Our team will continue to be in contact with all our Supported Employees regarding their safety.

Community

  • Lifestyle & Learning hub at Stanthorpe – 26 High Street, Stanthorpe is currently closed and will reopen on Monday 29 March.
  • Lifestyle & Learning hub at Warwick – 1 Tooth Street, Warwick is currently closed and will reopen on Monday 29 March.

We will continue to monitor the situation and advise of any further changes to our services.

For further information:

Follow the advice of the State Emergency Services and continue to monitor the Bureau of Meteorology weather alerts.

Stay tuned to your local radio station. Find your local ABC radio station and your local commercial station.

 


24th March – Weather Conditions in Queensland

We are closely monitoring the weather conditions, flood threat and road closures around Queensland and will continue to provide updates to people we support and families as necessary.

Please monitor the advice from authorities. Do not drive or walk through flood waters and remember “If it’s flooded, forget it”.

We have been advised that our services are to remain closed today, Wednesday 24th March, and tomorrow, Thursday 25th March. We will continue to monitor the situation and advise of any changes to our below services.

Work

  • Warwick Business Solutions at 26 Activity Street, Warwick is closed Wednesday 24th and Thursday 25th March

Our team will continue to be in contact with all our Supported Employees regarding their safety.

Community

  • Lifestyle & Learning hub at Stanthorpe – 26 High Street, Stanthorpe is closed Wednesday 24th and Thursday 25th March
  • Lifestyle & Learning hub at Warwick – 1 Tooth Street, Warwick is closed Wednesday 24th and Thursday 25th March

Home

People who we support at home are safe in their home. We are in contact with Emergency Services and are following their advice.

We are closely monitoring the supply of food, water, medical supplies and consumables, and providing additional support to people where required.

For further information:

Follow the advice of the State Emergency Services and continue to monitor the Bureau of Meteorology weather alerts.

Stay tuned to your local radio station. Find your local ABC radio station and your local commercial station.

 


23rd March – Weather Conditions in Queensland

We are closely monitoring the weather conditions, flood threat and road closures around Queensland and will provide updates to people we support and families as necessary.

Please monitor the advice from authorities. Do not drive or walk through flood waters and remember “If it’s flooded, forget it”.

The following services in the affected areas are CLOSED:

Work

  • Warwick Business Solutions at 26 Activity Street, Warwick

Our team will continue to be in contact with all our Supported Employees regarding their safety.

Community

  • L&L hub at Stanthorpe – 26 High Street, Stanthorpe
  • L&L hub at Warwick – 1 Tooth Street, Warwick

Home

People who we support at home are safe in their home. We are in contact with Emergency Services and are following their advice.

We are closely monitoring the supply of food, water, medical supplies and consumables, and providing additional support to people where required.

For further information:

Follow the advice of the State Emergency Services and continue to monitor the Bureau of Meteorology weather alerts.

Stay tuned to your local radio station. Find your local ABC radio station and your local commercial station.

 


22nd March – Update on Weather Conditions in New South Wales

We are closely monitoring the weather conditions and the flood threat in New South Wales (NSW) and will provide updates to people we support, carers and staff when necessary.

Please monitor the advice from authorities. Do not drive or walk through flood waters and remember “If it’s flooded, forget it”.

The following services in the affected areas are still OPEN:

Work

Our team will continue to be in contact with all our Supported Employees regarding their safety. People have been advised that the following sites remain open:

  • Castle Hill EFI – Unit 4/5, 2 Hudson Ave, Castle Hill
  • Mount Druitt EFI – 59 Kurrajong Avenue, Mount Druitt
  • Seven Hills EFI – 12 Leabons Lane, Seven Hills

Community

The following hub is also open:

  • Castle Hill L&L - 2 Hudson Ave, Castle Hill NSW 2154

Contacting your service:

If you need additional support or if you are unable to attend your service, please call:

If you cannot get through on the above numbers, please call 1800 112 112.

For further information:

Follow the advice of the State Emergency Services and continue to monitor the Bureau of Meteorology weather alerts.

Stay tuned to your local radio station. Find your local ABC radio station and your local commercial station

 


19th March 2021: COVID-19 Restrictions easing

The Queensland Government has announced that the restrictions in place for Disability Accommodation services are able to be lifted from 12pm today, Friday 19 March 2021.

What this means for the people we support

Impacts to Services – Home

These changes impact Endeavour Foundation home sites in the following local government areas:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

We will be lifting our ‘Safer at Home Health Directive’ measures which means visitors will now be allowed at Endeavour Foundation homes and masks will no longer be mandatory for staff.

We will continue to follow the Queensland Government health advice surrounding social distancing and will keep you updated with any further health directives from Queensland Health.


16th March 2021: COVID-19 Restrictions

Today, the Queensland Government has announced that the restrictions in place on disability accommodation services are to be extended for another 72 hours until 6pm Friday 19 March 2021.

What this means for the people we support

Impacts to Services – Home

These changes impact Endeavour Foundation home sites in the following local government areas:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

We will continue to follow our ‘Safer at Home Health Directive’ measures for all Endeavour Foundation homes in the Greater Brisbane region. This includes the mandatory wearing of mask for all staff and restricting non-essential visitors from entering the home. 

 
We will continue to support people with their scheduled activities.
 
‘Safer at Home Health Directive’ measures will be in place until 6pm Friday 19 March 2021 at this stage, following Queensland Government advise.

Please read FAQs and you can continue to monitor Queensland Health directives.


13th March 2021: COVID-19 Restrictions

In line with Queensland Government advice, restrictions are in place on Disability Accommodation in the Greater Brisbane area. These restrictions are in place from 2 pm today, Saturday 13 March, until 6 pm Tuesday 16 March.

 

What this means for the people we support

Impacts to Services – Home

These changes impact Endeavour Foundation home sites in the following local government areas:

  • Brisbane
  • Moreton Bay
  • Ipswich
  • Redlands
  • Logan

Due to this most recent development, we have decided to reinstate our Safer at Home HD measures for all Endeavour Foundation homes in the Greater Brisbane region. This includes the mandatory wearing of mask for staff and restricting non-essential visitors from entering the home.

We will continue to support people with their scheduled activities.

‘Safer at home HD’ measures will commence at 2pm Saturday 13 March 20201 until 6pm Tuesday 16 March 2021.

Please read FAQs here and you can continue to monitor Queensland Health directives.