Supported Accommodation

Updates on Service Changes to our Supported Accommodation locations will be updated regularly below. Please check back often to keep up to date. If you have any questions or concerns regarding these Service changes, do not hesitate to contact us on 1800 112 112.

Latest updates

02nd April – Staying in Place

Dear families and carers

Now more than ever, we need to take extra care of each other and be mindful of protecting the health of the people we support, their family, friends and their community.

On Sunday 29 March 2020, the government announced further actions to slow the spread of COVID-19 to save lives. This included the requirement for vulnerable people (older Australians and those with chronic medical conditions) to self-isolate.

Staying in place

In response to this announcement, we are adopting a Staying in Place measure in all homes where residents are 55 years or older, or where people live with a chronic medical condition.

By doing so we hope to provide additional assurance that we are caring for the wellbeing of your family member above all else, in these difficult times.

Staying in Place means we are supporting people to stay at home and away from all situations where the COVID-19 virus might spread easily. We will manage medical or other health care needs such as attending any necessary appointments very carefully and in line with government restrictions.

Staying in place will commence at 5pm, Sunday 5 April and is a temporary response to COVID-19. We do not know how long the government’s additional public health measures will be in place, and we will resume as normal as soon as we are confident that we can do so without exposing your family member to risk of the virus during the pandemic.

We recognise and understand that people may experience heightened feelings of anxiety and distress in relation to the COVID-19 outbreak, and this may occur as we introduce Staying in Place. This is a normal response in these unprecedented circumstances and there are a number of ways that our team is managing this including:

  • following usual home routines such as personal care, mealtimes, medication and bedtime
  • introducing focused activities within the home to help with social engagement and skills development via the ‘The Big Box of Fun’ program. This program will follow any strategies outlined in Positive Behaviour Support Plan (PBSP) and Individual Support Plans
  • establishing a Complex Support Hub with a dedicated team of Behaviour Clinicians and Practice Specialists to support staff with proactive and responsive strategies to help when behaviours changes
  • actively encouraging people to keep in contact with family and friends via phone and video calls, through letters, photos or artwork, short videos or social media.

Our support staff are also:

  • following strict infection control guidelines (as directed by Queensland Health) to ensure everyone’s safety
  • receiving regular and up to date information
  • accessing our customer safeguarding teams for ongoing support
  • resourced with Personal Protective Equipment (PPE) emergency stock.

Finally, due to the current financial impact from COVID-19, there will be no increase to Residential Accommodation (Rent) or Board charges which would usually occur at this time, in line with the increase to Disability Support Pension (DSP). This decision will be reviewed again in September. We will also cease transport charges for home residents until things are back to normal.

COVID-19 is a real health risk to many of the people we support, and we have made these decisions in a genuine effort to prevent the spread and lower the impact of COVID-19.

For the most up to date information about changes to Endeavour Foundation services, please regularly check this website or call us on 1800 112 112.

If you have any questions, contact your home site supervisor and please read the FAQs and further Resources.

Thank you for your support and cooperation as we navigate through this challenging time together.

 

Kind regards.

Andre Donne

Andrew Donne
Chief Executive Officer


20th March

Limitation on Visitors to our Supported Accommodation sites

Residential services are critical to the safety and wellbeing of our customers and will continue to operate. Our residential staff will continue with their shifts as per normal, with additional staffing resources on hand if needed.

We understand how very important family visits are, however, we do need to introduce some visitor restrictions to residential services to maintain customer and staff safety, as outlined below. Please read this information carefully as it applies to all residential customers.

Visitor restrictions

The outbreak of any virus in a shared living environment can cause significant problems.

If you would like to visit your family member/friend we are now requesting that you please:

DO NOT VISIT an Endeavour Foundation Service if you have:

  1. returned from overseas in the last 14 days
  2. been in contact with a confirmed case of COVID-19 in the last 14 days
  3. have a fever or symptoms of a respiratory infection such as a cough, sore throat or shortness of breath

We will also be ceasing all non-essential visits to all Endeavour Foundation sites, including accommodation services.

RESTRICTIONS on ‘Essential Visits’ will apply:

If you are required to visit an accommodation service for an essential matter, please be advised that we must take extra precautions. These include:

  1. making an appointment at least 24 hours prior to preferred time of the ‘essential visit’ (you will be asked a series of screening questions)
  2. making sure visits are kept short
  3. allowing no more than two visitors, including doctors, at a time
  4. making sure visits occur in a customer’s room, outdoors, or in a specific area they designate - there should be no visiting in communal areas.
  5. Practicing ‘Social Distancing’ during the visit including good hand and cough/sneeze hygiene and the avoidance of handshaking and other physical greetings.

PLEASE NOTE, other than in exceptional circumstances**:

Children aged under 16 years will not be permitted to visit

You will not be permitted to visit any accommodation service where there is a customer with known immunosuppression (current or recent cancer treatment and/or those with known immune disorders).

** Exceptional circumstances can be discussed with the local manager when you are making your appointment.

‘GOING HOME’ TO FAMILY OR FAMILY OUTINGS

Endeavour Foundation supports our customers to visit their family and guardians.

Please be advised that all customers returning from family visits will be ‘screened’ upon return. If it is found that during the family visit, the customer has:

  1. been in contact with a confirmed case of COVID-19 and/or
  2. have a fever or symptoms of a respiratory infection such as a cough, sore throat or shortness of breath

They will not be permitted to return to the service, and you as the family/guardian will be required to manage the customers required self-isolation.

We are strongly discouraging all non-essential community outings for our customers across all of our services until further notice.

We have also prepared an easy read guide to explain these changes to our residential customers which we will talk them through.

FAQs

  • Are the support staff trained to deal with COVID-19?

    All support staff are following strict infection control guidelines (as directed by Queensland Health) to ensure, both their safety and the safety of your family member.

  • Does social distancing apply to my family members housemates?

    Housemates are considered a ‘household’ under social distancing recommendations. This means that if they well and usually in daily contact with their housemates they can continue. Mealtime and leisure activities (e.g. watching TV) are not impacted by social distancing.

    If a housemate becomes unwell however, they will be required to self-isolate in their room until further medical advice.

  • Does social distancing apply to support staff working at the home?

    Where possible, support staff are asked to maintain social distancing (1.5 metre distance) when supporting people. Of course, this does not apply where support is provided for personal care, mobility assistance, mealtime or during advanced medication practice.

  • How can I maintain contact with my family member?

    Keeping in contact with your family member is very important.

    We encourage you to stay connected and be in regular contact via phone and video calls, or by sending letters, photos or artwork by post, short videos or social media.

  • How do you know that support staff are not a COVID-19 risk to my family member during Staying in Place?

    During a pandemic, there is always a risk that support staff may be carriers of a virus. That is why Endeavour Foundation has introduced a strict COVID-19 screening for all support staff working in homes impacted by Staying in Place. This is a way to reduce the risk as possible to people in their home.

    Support staff will be required to ‘screen’ at the beginning and end of every shift. If the ‘screen’ identifies a COVID-19 risk, they will be unable to commence work and an alternative staff member will be rostered.

    We are also working hard on reducing the number of support staff working across each of our residential home which can be challenging due to leave, shortages, illness but it is a priority.

  • How will I keep up to date with what is going on with my family member?

    We know these are difficult times, so we are more than happy to give you regular updates especially on how your family member is adjusting to the Staying in Place measures.

    Just let us know your preferred method to receive updates such as a phone call, video call or email.

  • I don’t think support staff are trained or well-equipped to deal with COVID19; what is Endeavour Foundation doing about it?

    These are truly unprecedented times. All support staff are receiving regular and up to date information and have access to our customer safeguarding teams for ongoing support. Many support workers have dealt with disease outbreaks before such as whooping cough, chicken pox and as always have adhered to the most appropriate infection control measures for this type of situation.

  • Is Personal Protective Equipment (PPE) needed during Staying in Place?

    If people are well, no PPE is necessary.

  • My family member does not have ‘behaviours’ requiring a PBSP, what will happen if this changes and they require behaviour support during this time?

    We have set up a Complex Support Hub with a dedicated team of Behaviour Clinicians and Practice Specialists to support staff with proactive and responsive strategies to help when behaviours change.

    The approach is to always minimise any impacts on the person and focus on reducing anxieties around the change of routine or lack of access to their community.

  • What does Staying in Place mean?

    Staying in Place means staying at home and away from all situations where the COVID-19 virus might spread easily such as social gatherings, work, the shops, using public transport, or going to cafes.

    Due to the COVID-19 outbreak, the government is strongly encouraging all Australians to stay home unless they must leave home for medical or other health care need such as attending an appointment.

  • What happens if my family member or their housemate tests positive to COVID-19 during Staying in Place?

    If a person tests positive Staying in Place measures will be enhanced to include self-isolation. This means that the person will be required to self-isolate in their room until health authorities give further direction such as formal testing or medical and health monitoring.

  • What if my family member refuses to stay home during Staying in Place?

    If your family member leaves their home, they will undergo a screening process before re-entering.

    If concerns are raised during this process they may need to isolate in a different location for their safety and the safety of others. We will discuss this with you on a case-by-case basis.

  • What is involved in the screening process?

    People are asked the following three screening questions:

    1. Have you been in contact with a person who within the last 14 days had a confirmed diagnosis of COVID-19?
    2. Have you got a fever or symptoms of a respiratory infection such as a cough, sore throat or shortness of breath?
    3. Have you been in the presence of persons under the age of 16 years?

    If your family member answers YES, to any of the screening questions, it means that they are at risk of contracting COVID-19. Support staff will follow procedures by contacting the COVID Hotline to determine if formal testing or other measure are required.

  • What will Endeavour Foundation do to keep my family member connected with their friends?

    Support staff will actively encourage people to keep in contact with their friends. Where possible, video calling will be used so people can engage with their friends that they are used to seeing regularly. (This is dependent on access and availability of technical equipment).

  • Why is Endeavour Foundation implementing a Staying in Place measure?

    Staying in Place is about preventing the COVID-19 virus from spreading.

    On Sunday 29 March 2020, the government announced further actions to slow the spread of COVID-19 to save lives. This included the requirement for vulnerable people (older Australians and those with chronic medical conditions) to self-isolate.

    In response to this protective measure, Endeavour Foundation Accommodation Services is endorsing a Staying in Place measure in all homes where residents are 55 years or older, or where people live with a chronic medical condition.

    Staying in Place measures will commence, at 5pm, Sunday 5 April 2020.

  • Will Staying in Place measures change the day to day routine of my family member? What will the support staff do?

    Support staff are following usual home routines such as personal care, mealtimes, medication and bedtime.

    We will also be introducing focused activities within the home to help with social engagement and skills development via the ‘The Big Box of Fun’ program. As always, this program will follow any strategies outlined in Positive Behaviour Support Plan (PBSP) and Individual Support Plans.

Resources

Below is a number of resources to assist: