Supported Accommodation

Updates on Service Changes to our Supported Accommodation locations will be updated regularly below. Please check back often to keep up to date. If you have any questions or concerns regarding these Service changes, do not hesitate to contact us on 1800 112 112.

Latest updates

04th June – Limited Measures

On Sunday 31st May 2020, the government announced a relaxation of protective measures to slow the spread of COVID-19.

This included but was not limited to the reintroduction of small gatherings of people, community activities for the purposes of exercise, entertainment and well-being and the re-instatement of visitors to people’s homes.

From midnight Friday 5th June we are adjusting our support model and introducing the Limited Measures model of COVID restrictions to reflect this latest advice.

Limited Measures means residents can resume activities in the local community,

have visitors in their homes, visit homes, go to doctors’ appointments (as opposed to telehealth) and visit the supermarket.

Residential Services may continue to move between ‘protective measures’ as per usual COVID response requirements which is dependent on the health of customers and/or staff and as per public health advice.

Further information

Please refer to the Limited Measures Protecting our Residential Customers from COVID-19 Practice Bulletin.

We have provided Speaking Points for the calls to families and carers and more information can also be found in our Frequently Asked Questions.

If you have any questions please contact your Home Site Supervisor.

 


01st May – Changes to COVID-19 safety measures in home services

Hi #teampossible,

I would like to thank you for supporting us through the implementation of the Staying in Place measures to protect the health and wellbeing of our residential customers during the COVID-19 pandemic.

Staying in Place measures were implemented on 5th April in response to the Federal Government’s requirement for vulnerable people (older Australians and those with chronic medical conditions) to self-isolate.

We are constantly monitoring advice from the Federal Government and as new information and guidance is released, we adjust our current measures as required. With the recent announcement from the Queensland Government relaxing some of the state’s COVID-19 restrictions, we have adjusted our support model accordingly.

3–tier Support Model effective 2nd May

Taking in to account the announcement on relaxation of certain restrictions in Queensland, we will be moving to a 3-tier Covid-19 Support Model within our Home facilities. The new 3-tier classifications are:

  1. No Measures
  2. Safe at Home
  3. Staying in Place

 

We have assessed all our home services according to their Service Risk Profile and classified them in to one of these tiers.

No Measures is the most flexible of the tiers and is relevant to our lowest risk homes.

Safe at Home provides all the protections of Staying in Place; however, allows residential customers to exercise in the local community, have visitors in their homes and other activities that are in line with current government advice.

You can find a detailed matrix of what each of these tiers means in the 3-Tier Support Model Matrix document.

The criteria for the classifications are based on service and customer risk including age and chronic health conditions of customers and the level of high intensity or complex supports they receive.

Due to the nature of the support we provide, we will always have some customers more at risk than others. Therefore, these measures have been designed to balance safety requirements and the health and wellbeing of our customers and staff during this challenging and ever-changing time.

This new structure is effective from Saturday 2nd May and will be reviewed in line with future government advice.

Please remember that these measures are only temporary as a response to COVID-19. 

Further information

Please refer to the:

 


03rd April – Staying in Place

Hi #teampossible,

On Sunday 29th March 2020, the government announced further actions to slow the spread of COVID-19 to save lives. This included the requirement for vulnerable people (older Australians and those with chronic medical conditions) to self-isolate.

Staying in place

In response to this protective measure, and to assure you we are acting in the best interest of people living in Accommodation Services, 75% of homes will act a Staying in Place measure where residents are 55 years or older, or where people live with a chronic medical condition.

Staying in Place means we are supporting people to stay at home and away from all situations where the COVID-19 virus might spread easily. We will manage medical or other health care needs such as attending any necessary appointments very carefully and in line with government restrictions.

Staying in place will commence at 5pm, Sunday 5 April and is a temporary response to COVID-19.

We recognise many customers may experience heightened feelings of anxiety and distress in relation to the COVID-19 outbreak, especially as we introduce Staying in Place. This is a normal response are here are some ways we can support them, including:

  • following their usual home routines such as personal care, mealtimes, medication and bedtime
  • following strict infection control guidelines (as directed by Queensland Health) to ensure everyone’s safety
  • introducing focused activities within the home to help with social engagement and skills development via the ‘The Big Box of Fun’ program. We will send you more information about this soon.
  • establishing a Complex Support Hub with a dedicated team of Behaviour Clinicians and Practice Specialists to support with proactive and responsive strategies
  • encouraging people to keep in contact with family and friends via phone and video calls, through letters, photos or artwork, short videos or social media
  • sharing accessible and easy to read information for our customers.

 

Screening process for Support Workers

Staying in Place does not change the work you do as a Support Worker. You will follow usual home routines such as personal care, mealtimes, medication and bedtime. We will be introducing focused activities within the home to help customers with social engagement and skills development.

During a pandemic, we will introduce a strict COVID-19 screening for all Support Workers working in homes impacted by Staying in Place. You will be required to ‘screen’ at the beginning and end of every shift. If the ‘screen’ identifies a COVID-19 risk, you will be unable to commence work and an alternative staff member will be rostered. In this instance, you will need to access any leave entitlements available.

Today, we will be sending a letter to all impacted families and carers about Staying in Place measure. They will have FAQs and are asked to speak to the site supervisor if they have any concerns.

We are also contacting all third-party providers about the decisions too.

Finally, due to the current financial impact from COVID-19, there will be no increase to Residential Accommodation (Rent) or Board charges which would usually occur at this time, in line with the increase to Disability Support Pension (DSP). This decision will be reviewed again in September. We will also cease transport charges, from Sunday 5 April, for home residents until things are back to normal.

Further information

If you have any questions or concerns, please reach out to your leader or email pecovid@endeavour.com.au. Please also remember that you and your family can access free support and counselling service through Benestar, our employee assistance program, by calling 1300 360 364.

We will continue to provide you updates via the intranet and our website as well as SMS messages and emails.

You can also find further information about this decision in our FAQs and further Resources.

You are all doing an incredible job and I know COVID-19 is placing an enormous amount of stress on everyone. We will get through this together.

Thank you for your support and cooperation as we navigate through this challenging time together.

 

Kind regards

 

Andrew Donne
Chief ExecutiveOfficer


20th March

Limitation on Visitors to our Supported Accommodation sites

Residential services are critical to the safety and wellbeing of our customers and will continue to operate. Our residential staff will continue with their shifts as per normal, with additional staffing resources on hand if needed.

We understand how very important family visits are, however, we do need to introduce some visitor restrictions to residential services to maintain customer and staff safety, as outlined below. Please read this information carefully as it applies to all residential customers.

Visitor restrictions

The outbreak of any virus in a shared living environment can cause significant problems.

If you would like to visit your family member/friend we are now requesting that you please:

DO NOT VISIT an Endeavour Foundation Service if you have:

  1. returned from overseas in the last 14 days
  2. been in contact with a confirmed case of COVID-19 in the last 14 days
  3. have a fever or symptoms of a respiratory infection such as a cough, sore throat or shortness of breath

 

We will also be ceasing all non-essential visits to all Endeavour Foundation sites, including accommodation services.

RESTRICTIONS on ‘Essential Visits’ will apply:

If you are required to visit an accommodation service for an essential matter, please be advised that we must take extra precautions. These include:

  1. making an appointment at least 24 hours prior to preferred time of the ‘essential visit’ (you will be asked a series of screening questions)
  2. making sure visits are kept short
  3. allowing no more than two visitors, including doctors, at a time
  4. making sure visits occur in a customer’s room, outdoors, or in a specific area they designate - there should be no visiting in communal areas.
  5. Practicing ‘Social Distancing’ during the visit including good hand and cough/sneeze hygiene and the avoidance of handshaking and other physical greetings.

 

PLEASE NOTE, other than in exceptional circumstances**:

Children aged under 16 years will not be permitted to visit

You will not be permitted to visit any accommodation service where there is a customer with known immunosuppression (current or recent cancer treatment and/or those with known immune disorders).

** Exceptional circumstances can be discussed with the local manager when you are making your appointment.

‘GOING HOME’ TO FAMILY OR FAMILY OUTINGS

Endeavour Foundation supports our customers to visit their family and guardians.

Please be advised that all customers returning from family visits will be ‘screened’ upon return. If it is found that during the family visit, the customer has:

  1. been in contact with a confirmed case of COVID-19 and/or
  2. have a fever or symptoms of a respiratory infection such as a cough, sore throat or shortness of breath

 

They will not be permitted to return to the service, and you as the family/guardian will be required to manage the customers required self-isolation.

We are strongly discouraging all non-essential community outings for our customers across all of our services until further notice.

We have also prepared an easy read guide to explain these changes to our residential customers which we will talk them through.

FAQs

  • Are the support staff trained to deal with COVID-19?

    All support staff are following strict infection control guidelines (as directed by Queensland Health) to ensure, both their safety and the safety of your family member.

  • Do visitors need to be screened?

    All visitors are to be asked COVID Screening questions prior to accessing the service for a customer visit (refer to Visitor Screening tool). If the visitor is then found to be ‘at risk’ of contracting COVID-19 their visit will be immediately suspended and rescheduled for an alternative time (when the visitor is free from COVID risk).

  • Does social distancing apply to my family members housemates?

    Housemates are considered a ‘household’ under social distancing recommendations. This means that if they well and usually in daily contact with their housemates they can continue. Mealtime and leisure activities (e.g. watching TV) are not impacted by social distancing.

    If a housemate becomes unwell however, they will be required to self-isolate in their room until further medical advice.

  • Does social distancing apply to support staff working at the home?

    Where possible, support staff are asked to maintain social distancing (1.5 metre distance) when supporting people. Of course, this does not apply where support is provided for personal care, mobility assistance, mealtime or during advanced medication practice.

  • Does this mean I can take my loved one out of the house?

    In line with the recently announced Queensland Government guidelines, from 5 June ‘Limited Measures’ will support residents to resume activities outside the HOME for the purposes of exercise, entertainment and well-being.

    These activities must be in line with Qld Government advice dated 31 May including the maximum numbers allowed at venues, parks, people’s homes, places of worship and/or funerals.

    While observing Social Distancing you can now shop for all items via attendance at shops during usual customer support activities.

  • Does this mean I can visit anytime I want?

    Customers are encouraged to receive visitors for their health and well-being. Visits from close family and friends are permitted during Limited Measures within the framework of Qld Government advice (gatherings of up to maximum 20 people). Visitor Screening questions and location of the visit will still apply.

  • How can I maintain contact with my family member?

    Keeping in contact with your family member is very important.

    We encourage you to stay connected and be in regular contact via phone and video calls, or by sending letters, photos or artwork by post, short videos or social media.

  • How do you know that support staff are not a COVID-19 risk to my family member during Staying in Place?

    During a pandemic, there is always a risk that support staff may be carriers of a virus. That is why Endeavour Foundation has introduced a strict COVID-19 screening for all support staff working in homes impacted by Staying in Place. This is a way to reduce the risk as possible to people in their home.

    Support staff will be required to ‘screen’ at the beginning and end of every shift. If the ‘screen’ identifies a COVID-19 risk, they will be unable to commence work and an alternative staff member will be rostered.

    We are also working hard on reducing the number of support staff working across each of our residential home which can be challenging due to leave, shortages, illness but it is a priority.

  • How will I keep up to date with what is going on with my family member?

    We know these are difficult times, so we are more than happy to give you regular updates especially on how your family member is adjusting to the Staying in Place measures.

    Just let us know your preferred method to receive updates such as a phone call, video call or email.

  • I don’t think support staff are trained or well-equipped to deal with COVID19; what is Endeavour Foundation doing about it?

    These are truly unprecedented times. All support staff are receiving regular and up to date information and have access to our customer safeguarding teams for ongoing support. Many support workers have dealt with disease outbreaks before such as whooping cough, chicken pox and as always have adhered to the most appropriate infection control measures for this type of situation.

  • Is Personal Protective Equipment (PPE) needed during Staying in Place?

    If people are well, no PPE is necessary.

  • My family member does not have ‘behaviours’ requiring a PBSP, what will happen if this changes and they require behaviour support during this time?

    We have set up a Complex Support Hub with a dedicated team of Behaviour Clinicians and Practice Specialists to support staff with proactive and responsive strategies to help when behaviours change.

    The approach is to always minimise any impacts on the person and focus on reducing anxieties around the change of routine or lack of access to their community.

  • VISITOR GUIDELINES FOR ‘LIMITED MEASURES’

    • Visits to occur in a customer’s room, outdoors, or in a specific area they designate – please encourage visitors to remain in well ventilated areas.
    • Practicing ‘Social Distancing’ during the visit including good hand and cough/sneeze hygiene and the avoidance of handshaking and other physical greetings
    • Children aged under 16 years will be permitted under supervision
    • All visitors will be required to complete COVID screening questions prior to any access to the service (refer to Visitor Screening tool).<link to the screening tool>
  • What does Staying in Place mean?

    Staying in Place means staying at home and away from all situations where the COVID-19 virus might spread easily such as social gatherings, work, the shops, using public transport, or going to cafes.

    Due to the COVID-19 outbreak, the government is strongly encouraging all Australians to stay home unless they must leave home for medical or other health care need such as attending an appointment.

  • What happens if my family member or their housemate tests positive to COVID-19 during Staying in Place?

    If a person tests positive Staying in Place measures will be enhanced to include self-isolation. This means that the person will be required to self-isolate in their room until health authorities give further direction such as formal testing or medical and health monitoring.

  • What has changed?

    On Sunday 31 May 2020, the government announced a relaxation of protective measures to slow the spread of COVID-19.

    In response to this protective measure, Endeavour Foundation Accommodation Services is adjusting our support model in line with ‘Roadmap to easing Queensland’s restrictions’.

    From midnight Friday 5 June we are introducing the Limited Measures model of COVID Restrictions to reflect this advice.

    • Residential Services that currently follow ‘Safe at Home measures will now progress to ‘Limited Measures’.
    • Residential Services that currently follow Staying in Place measures will now progress to ‘Safe at Home’.
    • Remaining services will maintain their Limited Measures status (Staff/Visitor Screening applies).

    Limited Measures means residents can resume activities in the local community,

    have visitors in their homes, visit homes, go to doctors’ appointments (as opposed to telehealth only) and visit the supermarket. 

    Staying in Place means staying at home and away from all situations where the COVID-19 virus might spread easily such as social gatherings, work, the shops, using public transport, or going to cafes.

    Safe at Home provides all the protections of Staying in Place; however, allows residential customers to exercise in the local community, have visitors in their homes and other activities that are in line with current government advice.

    These different tiers allow different levels of flexibility for residents to leave the home in accordance with Government restrictions and advice.

  • What if my family member refuses to stay home during Staying in Place?

    If your family member leaves their home, they will undergo a screening process before re-entering.

    If concerns are raised during this process they may need to isolate in a different location for their safety and the safety of others. We will discuss this with you on a case-by-case basis.

  • What is involved in the screening process?

    People are asked the following three screening questions:

    1. Have you been in contact with a person who within the last 14 days had a confirmed diagnosis of COVID-19?
    2. Have you got a fever or symptoms of a respiratory infection such as a cough, sore throat or shortness of breath?
    3. Have you been in the presence of persons under the age of 16 years?

    If your family member answers YES, to any of the screening questions, it means that they are at risk of contracting COVID-19. Support staff will follow procedures by contacting the COVID Hotline to determine if formal testing or other measure are required.

  • What is the process for returning home once I’ve been out in the community?

    If a customer is accessing the community during ‘Limited Measures’, they will be screened (via the Customer Screening Tool) before re-entering the Accommodation Service. If the customer is then found to be ‘at risk’ of contracting COVID-19 contact the COVID Hotline.

    Regular temperature checking of customers (daily and/or if unwell) will be maintained.

  • What tier is the home my loved one lives in classified as?

    Please contact your Home Site Supervisor to discuss what model of COVID Restrictions the home your loved one lives in will be participating under.

  • What will Endeavour Foundation do to keep my family member connected with their friends?

    Support staff will actively encourage people to keep in contact with their friends. Where possible, video calling will be used so people can engage with their friends that they are used to seeing regularly. (This is dependent on access and availability of technical equipment).

  • When is this change effective?

    The new classifications will be in place from midnight Friday 5 June 2020.

  • Who do I contact for more information?

    Please contact your Home Site Supervisor.

  • Why has it been classified like this?

    The criteria for the classifications are based on a mix of factors including the risk of the residents including age and chronic health conditions of customers and the level of high intensity/complex supports they receive. Due to the nature of the support we provide we will always have some customers more at risk than others, therefore these measures have been designed to balance safety requirements and the health and well-being of our customers and staff during this challenging and ever-changing period.

  • Why is Endeavour Foundation implementing a Staying in Place measure?

    Staying in Place is about preventing the COVID-19 virus from spreading.

    On Sunday 29 March 2020, the government announced further actions to slow the spread of COVID-19 to save lives. This included the requirement for vulnerable people (older Australians and those with chronic medical conditions) to self-isolate.

    In response to this protective measure, Endeavour Foundation Accommodation Services is endorsing a Staying in Place measure in all homes where residents are 55 years or older, or where people live with a chronic medical condition.

    Staying in Place measures will commence, at 5pm, Sunday 5 April 2020.

  • Will Staying in Place measures change the day to day routine of my family member? What will the support staff do?

    Support staff are following usual home routines such as personal care, mealtimes, medication and bedtime.

    We will also be introducing focused activities within the home to help with social engagement and skills development via the ‘The Big Box of Fun’ program. As always, this program will follow any strategies outlined in Positive Behaviour Support Plan (PBSP) and Individual Support Plans.