Supported Accommodation

Updates on Service Changes to our Supported Accommodation locations will be updated regularly below. Please check back often to keep up to date. If you have any questions or concerns regarding these Service changes, do not hesitate to contact us on 1800 112 112.

Latest updates

24th September

Dear Families and Carers, The Queensland Government has recently announced easing of restrictions in Brisbane and surrounds; and updated its advice for these regions, including changes to restrictions on public gatherings and visitors to the home.

Impacts to Services – Home

In line with this most recent advice, we have decided to reinstate our Limited Measures guidelines for all Endeavour Foundation homes in these regions.

Limited Measures mean customers, staff and visitors must take standard precautions to remain COVIDSafe following Government advice. Staff are not required to wear face masks.

Customers can move freely within their community, go to work or visit our L&Ls. They can also have visitors in their homes, exercise, attend doctor’s appointments (as opposed to telehealth) and visit the supermarket, but must abide by COVIDSafe restrictions as implemented by Government guidelines.

Limited Measures will commence from 5pm, Friday 25 September 2020.


18th September

Dear Families and Carers,

The Queensland Government has recently announced easing of restrictions in the Gold Coast, Southern and Western Downs and South Burnett regions; and updated its advice for these regions, including changes to restrictions on public gatherings and visitors to the home.

Impacts to Services – Home

In line with this most recent advice, we have decided to reinstate our Limited Measures guidelines for all Endeavour Foundation homes in these regions.

Limited Measures mean customers, staff and visitors must take standard precautions to remain COVIDSafe following Government advice.

Customers can move freely within their community, go to work or visit our L&Ls. They can also have visitors in their homes, exercise, attend doctor’s appointments (as opposed to telehealth) and visit the supermarket, but must abide by COVIDSafe restrictions as implemented by Government guidelines.

Limited Measures will commence from midnight tonight, Friday 18 September 2020.


28th August

Dear families and carers,

The Queensland Government today has now expanded existing restrictions for further protective measures on all Disability Accommodation services to also include the Gold Coast region. In particular, these extensions include the requirement for further protective measures on all Disability Accommodation services in the Gold Coast region.

 

Impact on Endeavour Foundation Home sites on the Gold Coast

Due to this new Gold Coast outbreak, the Government has imposed protective action measures to be implemented across all disability accommodation services to include BOTH the Gold Coast region and greater Brisbane region in a bid to protect residents.

To help us maintain the safety of our residents and staff and minimise the risk of COVID-19 infections within their home, Endeavour Foundation is re-instating our Staying in Place measures for all of the homes in the Gold Coast region

Staying in Place measures will commence from 5pm, Friday 28th August 2020. Our team are currently in the process of contacting families and carers of those in the impacted homes.

Please note all of our staff are thoroughly screened before and after their shifts and have been directed to wear face masks for the duration of their shifts. Masks will also be made available to residents should they wish to wear one.

 


22nd August

Dear families and carers

I would like to update you on the current situation at Endeavour Foundation with regards to the recent new restrictions imposed in the greater Brisbane area.

As you may be aware, another six cases of coronavirus have been confirmed as linked to a Brisbane youth detention centre in the Wacol area. Due to this, the Government has imposed some immediate restrictions on public gatherings and visitors to the home as well as an immediate requirement for further protective measures on all Disability Accommodation services in the greater Brisbane region.

 

Impact on Endeavour Foundation Home sites in Brisbane

Due to this new outbreak, the Government has imposed some immediate restrictions to Disability Accommodation services. This includes a requirement for protective action across of all disability accommodation services within the greater Brisbane region in a bid to protect residents. 

To help us maintain the safety of our residents and staff and minimise the risk of COVID-19 infections within their home, Endeavour Foundation is re-instating our Staying in Place measures for all of the homes in this region.

Staying in Place measures will commence from 5pm, Saturday 22nd August 2020. Our team are currently in the process of contacting families and carers of those in the impacted homes.

Please note all of our staff are thoroughly screened before and after their shifts and have been directed to wear face masks for the duration of their shifts. Masks will also be made available to residents should they wish to wear one.

  


2nd May – 3-tier in home Support Model effective

As you may be aware, on 5th April Endeavour Foundation implemented some new safety measures to minimize the risk of COVID-19 infections in the home. This was on the back of Government advice to which included a strong direction for vulnerable people to self-isolate as much as possible.

Now with the Queensland Government relaxing some of the state’s COVID-19 restrictions, we are adjusting our support model accordingly

From 2nd May we will be moving to a 3-tier Covid-19 Support Model within our residential facilities based on our perceived risk to customers taking in to account factors such as age, chronic health conditions and the level of high intensity or complex supports they receive.

 The new 3-tier classifications are:

  1. No Measures
  2. Safe at Home
  3. Staying in Place

 

No Measures is the most flexible of the tiers and is relevant to our lowest risk homes. Residents can exercise in the local community, have visitors in their homes, go to doctors appointments (as opposed to telehealth) and visit the supermarket. 

Safe at Home provides all the protections of Staying in Place; however, allows residential customers to exercise in the local community, have visitors in their homes and other activities that are in line with current government advice.

Staying at Home means Customers suspend all activities outside the HOME except for when attending to exercise (local area only) or essential support activities. Customers, however, are still encouraged not go to work, non-essential support activities or general outings.

These different tiers allow different levels of flexibility for residents to leave the home in accordance with Government restrictions and advice.

For more information please contact your Home Site Supervisor.

 

23rd April 

Smartphones: connecting people virtually

Contact with family and friends, work, and community plays a significant emotional role in our wellbeing. Although our approach to visitors has not been as stringent as the aged care sector, we recognise the importance of your involvement and that regular contact is important, especially as we continue to face challenges caused by COVID-19.

While we cannot bring people together physically at this time, and social distancing rules have changed the way we live, Endeavour Foundation has looked to other ways to build a sense of connection for people we support with virtual experiences.

Late last week, 124 smartphones were distributed to Endeavour Foundation homes as a practical way to support people to keep in contact with their family and friends. Using the smartphones video functionality, such as Skype and Messenger, we aim to bring people together regularly so they can see each other and communicate directly.

Please refer to the:

 

We hope the smartphone technology brings some peace of mind to family and friends who are worried about their loved one in home isolation and who want to know more about what is going in their day to day lives.

Our Home Site Supervisors are currently speaking to people about how we will help connect them to their family and friends and you should receive a call shortly from us to let you know the new contact number and arrange a time to connect.

If you have not heard from the Home Site Supervisor in the next few days, please contact us on 1800 112 112.



FAQs

  • Are the support staff trained to deal with COVID-19?

    All support staff are following strict infection control guidelines (as directed by Queensland Health) to ensure, both their safety and the safety of your family member.

  • Do I have to use the smartphone to contact my family member?

    The smartphone is just another option for you.

    For people who want to use the video technology, it brings some peace of mind to family and friends who are worried about their loved one in home isolation and who want to see more about what is going in their day to day lives.

    Please keep communicating in whatever way works for you and your family member.

  • Does social distancing apply to my family members housemates?

    Housemates are considered a ‘household’ under social distancing recommendations. This means that if they well and usually in daily contact with their housemates they can continue. Mealtime and leisure activities (e.g. watching TV) are not impacted by social distancing.

    If a housemate becomes unwell however, they will be required to self-isolate in their room until further medical advice.

  • Does social distancing apply to support staff working at the home?

    Where possible, support staff are asked to maintain social distancing (1.5 metre distance) when supporting people. Of course, this does not apply where support is provided for personal care, mobility assistance, mealtime or during advanced medication practice.

  • How can I maintain contact with my family member?

    Keeping in contact with your family member is very important.

    We encourage you to stay connected and be in regular contact via phone and video calls, or by sending letters, photos or artwork by post, short videos or social media.

    Late last week, 124 smartphones were distributed to Endeavour Foundation homes as a practical way to support people to keep in contact with their family and friends. Using the smartphones video functionality, such as Skype and Messenger, we aim to bring people together regularly so they can see each other and communicate directly.

  • How do I know what number to call?

    Our Home Site Supervisors will be in contact with you to let you know the smartphone number and to arrange a time for you to connect with your family member.

  • How do you know that support staff are not a COVID-19 risk to my family member during Staying in Place?

    During a pandemic, there is always a risk that support staff may be carriers of a virus. That is why Endeavour Foundation has introduced a strict COVID-19 screening for all support staff working in homes impacted by Staying in Place. This is a way to reduce the risk as possible to people in their home.

    Support staff will be required to ‘screen’ at the beginning and end of every shift. If the ‘screen’ identifies a COVID-19 risk, they will be unable to commence work and an alternative staff member will be rostered.

    We are also working hard on reducing the number of support staff working across each of our residential home which can be challenging due to leave, shortages, illness but it is a priority.

  • How long will Staying in Place measure last?

    We are continuing to monitor the advice of government regarding appropriate measures for the protection of people living in residential care. Our Staying in Place measures will align with the current advice.

    In the meantime, we will do everything we can to make Staying in Place as pleasant and as enriching as possible for your loved one.

  • How will I keep up to date with what is going on with my family member?

    We know these are difficult times, so we are more than happy to give you regular updates especially on how your family member is adjusting to the Staying in Place measures.

    Just let us know your preferred method to receive updates such as a phone call, video call or email.

  • I don’t think support staff are trained or well-equipped to deal with COVID19; what is Endeavour Foundation doing about it?

    These are truly unprecedented times. All support staff are receiving regular and up to date information and have access to our customer safeguarding teams for ongoing support. Many support workers have dealt with disease outbreaks before such as whooping cough, chicken pox and as always have adhered to the most appropriate infection control measures for this type of situation.

  • I have another question?

    For any concerns or questions, please visit endeavour.com.au/coronavirus or call us on 1800 112 112.

  • I haven’t received a call, what should I do?

    If you have not heard from the Home Site Supervisor in the next week, please contact us on 1800 112 112.

  • Is Personal Protective Equipment (PPE) needed during Staying in Place?

    If people are well, no PPE is necessary.

  • My family member does not have ‘behaviours’ requiring a PBSP, what will happen if this changes and they require behaviour support during this time?

    We have set up a Complex Support Hub with a dedicated team of Behaviour Clinicians and Practice Specialists to support staff with proactive and responsive strategies to help when behaviours change.

    The approach is to always minimise any impacts on the person and focus on reducing anxieties around the change of routine or lack of access to their community.

  • What does Staying in Place mean?

    Staying in Place means staying at home and away from all situations where the COVID-19 virus might spread easily such as social gatherings, work, the shops, using public transport, or going to cafes.

    Due to the COVID-19 outbreak, the government is strongly encouraging all Australians to stay home unless they must leave home for medical or other health care need such as attending an appointment.

  • What happens if my family member or their housemate tests positive to COVID-19 during Staying in Place?

    If a person tests positive Staying in Place measures will be enhanced to include self-isolation. This means that the person will be required to self-isolate in their room until health authorities give further direction such as formal testing or medical and health monitoring.

  • What if my family member refuses to stay home during Staying in Place?

    If your family member leaves their home, they will undergo a screening process before re-entering.

    If concerns are raised during this process they may need to isolate in a different location for their safety and the safety of others. We will discuss this with you on a case-by-case basis.

  • What is involved in the screening process?

    People are asked the following three screening questions:

    1. Have you been in contact with a person who within the last 14 days had a confirmed diagnosis of COVID-19?
    2. Have you got a fever or symptoms of a respiratory infection such as a cough, sore throat or shortness of breath?
    3. Have you been in the presence of persons under the age of 16 years?

    If your family member answers YES, to any of the screening questions, it means that they are at risk of contracting COVID-19. Support staff will follow procedures by contacting the COVID Hotline to determine if formal testing or other measure are required.

  • What will Endeavour Foundation do to keep my family member connected with their friends?

    Support staff will actively encourage people to keep in contact with their friends. Where possible, video calling will be used so people can engage with their friends that they are used to seeing regularly. (This is dependent on access and availability of technical equipment).

  • Why is Endeavour Foundation implementing a Staying in Place measure?

    Staying in Place is about preventing the COVID-19 virus from spreading.

    On Sunday 29 March 2020, the government announced further actions to slow the spread of COVID-19 to save lives. This included the requirement for vulnerable people (older Australians and those with chronic medical conditions) to self-isolate.

    In response to this protective measure, Endeavour Foundation Accommodation Services is endorsing a Staying in Place measure in all homes where residents are 55 years or older, or where people live with a chronic medical condition.

    Staying in Place measures will commence, at 5pm, Sunday 5 April 2020.

  • Will Staying in Place measures change the day to day routine of my family member? What will the support staff do?

    Support staff are following usual home routines such as personal care, mealtimes, medication and bedtime.

    We will also be introducing focused activities within the home to help with social engagement and skills development via the ‘The Big Box of Fun’ program. As always, this program will follow any strategies outlined in Positive Behaviour Support Plan (PBSP) and Individual Support Plans.

Changes to COVID-19 safety measures in home services

  • Do visitors need to be screened?

    All visitors are to be asked COVID Screening questions prior to accessing the service for a customer visit (refer to Visitor Screening tool). If the visitor is then found to be ‘at risk’ of contracting COVID-19 their visit will be immediately suspended and rescheduled for an alternative time (when the visitor is free from COVID risk).

  • Does this mean I can take my loved one out of the house?

    In line with the recently announced Queensland Government guidelines, from 5 June ‘Limited Measures’ will support residents to resume activities outside the HOME for the purposes of exercise, entertainment and well-being.

    These activities must be in line with Qld Government advice dated 31 May including the maximum numbers allowed at venues, parks, people’s homes, places of worship and/or funerals.

    While observing Social Distancing you can now shop for all items via attendance at shops during usual customer support activities.

  • Does this mean I can visit anytime I want?

    Customers are encouraged to receive visitors for their health and well-being. Visits from close family and friends are permitted during Limited Measures within the framework of Qld Government advice (gatherings of up to maximum 20 people). Visitor Screening questions and location of the visit will still apply.

  • Visitor guidelines for ‘Limited Measures’

    • Visits to occur in a customer’s room, outdoors, or in a specific area they designate – please encourage visitors to remain in well ventilated areas.
    • Practicing ‘Social Distancing’ during the visit including good hand and cough/sneeze hygiene and the avoidance of handshaking and other physical greetings
    • Children aged under 16 years will be permitted under supervision
    • All visitors will be required to complete COVID screening questions prior to any access to the service (refer to Visitor Screening tool).
  • What has changed?

    On Sunday 31st May 2020, the government announced a relaxation of protective measures to slow the spread of COVID-19.

    In response to this protective measure, Endeavour Foundation Accommodation Services is adjusting our support model in line with ‘Roadmap to easing Queensland’s restrictions’.

    From midnight Friday 5 June we are introducing the Limited Measures model of COVID Restrictions to reflect this advice.

    • Residential Services that currently follow ‘Safe at Home measures will now progress to ‘Limited Measures’.
    • Residential Services that currently follow Staying in Place measures will now progress to ‘Safe at Home’.
    • Remaining services will maintain their Limited Measures status (Staff/Visitor Screening applies).

    Limited Measures means residents can resume activities in the local community, have visitors in their homes, visit homes, go to doctors’ appointments (as opposed to telehealth only) and visit the supermarket.

    Staying in Place means staying at home and away from all situations where the COVID-19 virus might spread easily such as social gatherings, work, the shops, using public transport, or going to cafes.

    Safe at Home provides all the protections of Staying in Place; however, allows residential customers to exercise in the local community, have visitors in their homes and other activities that are in line with current government advice.

    These different tiers allow different levels of flexibility for residents to leave the home in accordance with Government restrictions and advice.

  • What is the process for returning home once I’ve been out in the community?

    If a customer is accessing the community during ‘Limited Measures’, they will be screened (via the Customer Screening Tool) before re-entering the Accommodation Service. If the customer is then found to be ‘at risk’ of contracting COVID-19 contact the COVID Hotline.

    Regular temperature checking of customers (daily and/or if unwell) will be maintained.

  • What is the process for returning home once I’ve been out in the community?

    If a customer is accessing the community during ‘Limited Measures’, they will be screened (via the Customer Screening Tool) before re-entering the Accommodation Service. If the customer is then found to be ‘at risk’ of contracting COVID-19 contact the COVID Hotline.

    Regular temperature checking of customers (daily and/or if unwell) will be maintained.

  • What tier is the home my loved one lives in classified as?

    Please contact your Home Site Supervisor to discuss what model of COVID Restrictions the home your loved one lives in will be participating under.

  • When is this change effective?

    The new classifications will be in place from midnight Friday 5th June 2020.

  • Why has it been classified like this?

    The criteria for the classifications are based on a mix of factors including the risk of the residents including age and chronic health conditions of customers and the level of high intensity/complex supports they receive. Due to the nature of the support we provide we will always have some customers more at risk than others, therefore these measures have been designed to balance safety requirements and the health and well-being of our customers and staff during this challenging and ever-changing period.

Resources

Below is a number of resources to assist: