Coronavirus (COVID-19)

For all the details on our latest service impacts, please click on the below links:

Business Solutions
Work Sites

Click here

Learning & Lifestyle
Hubs

Click here

Supported Accommodation

Click here

Retail Sites

Click here

03rd July – Victoria services update

We would like to update you on the current situation at Endeavour Foundation due to the increase in COVID-19 case numbers in Victoria.

The Victorian government introduced further restrictions on 1 July across the state to keep communities safe and to help reduce the risk of further transmission of COVID-19.

As a result of the latest restrictions in place across Victoria, we will be temporarily closing our Learning and Lifestyle Hub in Keon Park, Victoria effective yesterday (2 July).

This temporary measure is effective from Wednesday 2 July until further notice.

By temporarily closing this L&L effective immediately we aim to decrease the spread and lower the impact of COVID-19.

As part of these restrictions and escalating impacts of COVID-19 in Victoria, we will be extending the temporary suspension of supported employment in Victoria for a further 4 weeks. This is in accordance with the lockdown restrictions currently in place across Victoria.

We will assess these restrictions on the 29th of July.

We understand this is disappointing for supported employees preparing to return to work and for our L&L that just re-opened this week, however the health and safety of all supported employees and staff is paramount.

While we cannot make any concrete assertions about return to work timelines, we will follow government advice and ensure we are confident we can begin operating again without exposing any employee to the risk of infection.

We will continue to follow Government guidelines and advice and provide updates when we are able to re-consider re-opening these services again.

As always, thank you for your support and cooperation.

 

Yours sincerely

Andre Donne

Andrew Donne
Chief Executive Officer

 


09th June 2020 – A message from our CEO

Dear Families and Carer,

I hope you are all keeping safe and well.

I recently informed you that on the back of the Government guidelines on easing Covid-19 restrictions, Endeavour Foundation were working towards a phased approach to re-opening services.

Learning and Lifestyle centres

I’m pleased to inform you that the first wave of our Learning and Lifestyle (L&L) centres will be opening on June 29th. If the person we support was attending one of these centres prior to Covid-19 we will have been in contact with you to discuss their return. A full list of phase one L&Ls can be found here. We are still reviewing and assessing all other L&L centres and we will provide an update on these services in due course.

Business Solution Work Sites – ADEs

Further, we are working towards opening our first wave of work sites and welcoming back some of our Supported Employees by 20th July. A full list of phase one Work Sites can be found on our website. We will begin contacting Supported Employees and carers to discuss the process for re-starting at work in the next 2 weeks.

Community Access and In-Home Support Services

Through the Covid-19 pandemic, all non-essential and non-critical services across our Community Access and In-Home Support services were temporarily suspended.

As we continue towards re-opening our services in a careful, safe and phased way we will be looking to re-commence non-essential Community Access and In-Home Support Services from 20th July. This will be after we have both of our phase one L&L and Work Sites up and running. For any customers receiving these supports prior to Covid-19, we will be in contact to discuss a return to these services in early July.

How we will communicate with you when someone is sent for Covid-19 testing

As you will know, across the nation restrictions are beginning to ease as we continue to see great results from all of the hard work to contain the Covid-19 pandemic.

Alongside the easing of restrictions, we are also seeing the Government increase the number of Covid-19 tests. Now those with even the mildest of symptoms are being sent for testing.

Over the past few months, we have committed to providing open, transparent and regular communication to our families, carers and customers. In particular, when a staff member or customer has been sent for Covid-19 testing, we have called the inpidual families and relevant staff. We are pleased to say, no-one who has been tested has been positive.

What’s changing?

With the increase in Government testing of even the mildest of symptoms, we are seeing the number of staff and customers being sent for Covid-19 testing increase significantly. We expect this to continue as we reach the peak of cold and flu season.

From today, we will now only be contacting the families and carers of the person who has been sent for Covid-19 testing. This is aimed at reducing the volume of communications, particularly as we begin to re-open our services and we head deeper in to cold and flu season where it is very likely that a large amount of testing will be done.

Be assured that as per current Government guidelines, if anyone tested positive to Covid-19, contract tracing would begin and all appropriate parties would be contacted. Endeavour Foundation would also follow all Covid-19 Emergency Management processes established when the pandemic first began.

If you have any questions or concerns please contact us on 1800 112 112. Keep safe and know that we committed to providing services in a safe and supportive way.

 

Yours sincerely

Andre Donne

Andrew Donne
Chief Executive Officer

 


26th May 2020 – A message from our CEO

Dear Families and Carers,

I hope you received my recent correspondence which provided some information regarding the consideration Endeavour Foundation is giving to safely reopening some of our services in line with recent Government guidelines on easing Covid-19 restrictions.

After serious consideration, our intention is to reopen services through a phased approach, in line with the Government road maps on safety, public health rules and maximum capacities in venues.

This means that through June and July we will be looking to reopen services to some customers.

Reopening – Select Learning and Lifestyle Services

Currently, it is our intention to commence reopening of Learning and Lifestyle (L&L) services by the end of June in a phased approach. All L&L services that are reopening as part of phase 1 will be at a reduced capacity, in line with Government advice on maximum capacities for indoor activities. A full list of L&Ls which will open in this first phase is available here. COVIDSafe restrictions enforced at sites will include:

  • No more than 20 customers will be allowed inside our L&L centres at a time.
  • Screening and temperature checks for customers and employees as they enter the building.
  • Group activities that are in-centre only to reduce the risk of community transmission.
  • Continual and thorough cleaning of all facilities, including centre vehicles, to minimise the risk of infection.
  • Regular reminders for customers to adhere to COVIDSafe practices, including handwashing, regular use of sanitiser where appropriate, safe sneezing or coughing practices, and social distancing.

For more information on what L&Ls are reopening, please read our FAQs here.

Reopening – Select Endeavour Foundation Business Solutions work sites

For work sites, our intention is to also reopen locations in a phased approach throughout July. We are still in the process of assessing our health and safety measures within these facilities, and will be in contact with all Supported Employees by late June to discuss their current circumstances and ability to return to work.

How we will contact you

We will begin to contact all families and carers from the L&L services that we are looking to re-open as part of phase 1, within the first week of June by phone call. This call is to discuss what your intentions are for returning to services when they become available, and what considerations we will need to take into account to safely bring the person we support back into Endeavour Foundation services.

Please note that at this time, we are just gathering information in order to help us prepare a smooth transition back to services for customers. We are unable to confirm exact dates and locations for services to reopen, however the information you provide will help us determine when the person we support can safely transition back into Endeavour Foundation services.

For those L&L locations which will not re-open and the end of June and for our all of our Supported Employees, we will begin call outs once we have further information to share on these sites. We expect to be in contact towards the end of June.

High Risk and Vulnerable Customers

For the first phase in our process to return to offering services, we are putting the health and safety of our staff and customers at the centre of our decision making. With this in mind, we have decided to continue following the Government advice in relation to people who are considered vulnerable or fall in to the high risk category, which is that they should continue to avoid public gatherings and continue practicing social distancing for their own safety and wellbeing.

This means that for any of our customers who are over the age of 60, we will not be offering spaces in our first phase of reopening in line with Government advice.

There are some alternative distance learning programs that we will be making available for those who would still like to participate in learning programs from home. You can find out more about these programs by calling 1800 112 112.

Further Updates

We will continue to provide you updates via endeavour.com.au/coronavirus as well as by SMS, email and mail. If in the meantime, you have any questions or concerns please contact us on 1800 112 112.

Finally, and most importantly, keep safe and know that we are focused on getting back to providing services in a safe and supportive way as soon as we can.

 

Yours sincerely

Andre Donne

Andrew Donne
Chief Executive Officer

 


FAQs Recovery Planning

General - Service Reopenings

  • How do I submit a Change of Circumstances?

    There are three ways you can let the NDIA know about a Change in Circumstances:
    In writing
    • Email: enquiries@ndis.gov.au
      Mail: NDIA, GPO Box 700, Canberra ACT 2601
    By phone
    • 1800 800 110
    • TTY: Ph. 1800 555 677 and ask for 1800 800 110 or your local office
    • Speak and listen (speech to speech relay): Ph. 1800 555 727 and ask for 1800 800 110 or your local office.
    In person
    Visit your local NDIA office

    For more information and to download the Change in Circumstances form, visit the NDIS website and go to For Participants > Using Your Plan > Changing Your Plan > Change in Circumstances 
  • I’m not yet comfortable to return to services I had. Will there be a spot for me when I decide to return?

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority. If you don’t yet wish to come back to your previous services, that’s OK. When you are ready, get in touch with us and we’ll work with you on how we can support getting you back in to services in a safe and supported way.

  • What safety precautions are you taking to keep people safe at your services?

    Please rest assured that all Endeavour Foundation services will operate with COVID-19 safe programs and practices in place at all times, with restrictions and capacity guidelines changing in line with Government regulations. COVIDSafe restrictions enforced at sites will include:

    • No more than 20 customers will be allowed inside at a time.
    • Screening and temperature checks for customers and employees as they enter the building.
    • Group activities that are in-centre only to reduce the risk of community transmission.
    • Continual and thorough cleaning of all facilities, including centre vehicles, to minimise the risk of infection.
    • Regular reminders for customers to adhere to COVID-Safe practices, including handwashing, regular use of sanitiser where appropriate, safe sneezing or coughing practices, and social distancing.
  • I prefer the additional support I’m getting at home. Can I stay at home under the current arrangements?

    Changing the days or times you may wish to return to an L&L centre will have an impact your SIL Funding as well as Core Supports.

    If you would like to continue with your current level of supports at home, a Change of Circumstances will need to be submitted to NDIA to request a plan review to;

    • Ensure you receive the core support budget to enable the change
    • Ensure your SIL funding is altered to reflect the change.
  • Will Community Access services be up and running soon too?

    Community Access services are not yet up and running. This is for the safety of our customers and staff to reduce the risk of community transmission. We will communicate with you when we have made further decisions around these services.

  • From 10 July in QLD, up to 100 people are allowed in venues. Will everyone go back to services then?

    From 10 July in Queensland, the government advice is that they are proposing to allow up to 100 people in venues. Should this come into effect, we will certainly be reviewing our ability to increase the number of people able to attend at each site. We will be doing this however with public health regulations and social distancing requirements in mind

L&Ls

  • What date are you opening the L&Ls

    We will be opening some of our Learning and Lifestyle centres at the end of June. Due to current Government restrictions, they may be at a reduced capacity. We will let you know exactly what date you can return to one of the open services directly.

  • Which L&Ls are re-opening?

    We have sites reopening in phases, in the first phase the below sites will re-open. Other sites will be considered as part of phase 2.

    A-C
    Alexandra Hill
    Ayr
    Bokarina
    Bundaberg
    Caboolture
    Cairns
    Cannonvale
    Castle Hill
    Coopers Plains

    G-M
    Gladstone
    Gympie
    Ipswich
    Keon Park
    Kingston
    Labrador
    Lawnton
    Mackay
    Mermaid Waters

    N-T
    Nambour
    Noosa
    Redcliffe
    Rockhampton
    Stanthorpe
    Toowoomba (Kearney)
    Townsville

  • Why isn't the L&L I attend re-opening with the others?

    We are taking a phased approach to the re-opening of our services with the health and safety of our customers and staff as a key priority in decision making. We still have a number of sites undergoing review and assessment to determine their ability to reopen. As soon as we are able to make decisions about these sites, we will be in touch with you.

    If my L&L isn’t reopening now, is there a chance it won’t reopen at all? No formal decisions have yet been made on any services not reopening in this phase. COVID-19 has had significant impacts on many of our services, and we are reviewing each and every service to ensure that the decision and timing to reopen is appropriate for our customers and staff.

    Please rest assured if your site is not reopening now, you will be updated on your site as soon as a decision has been made.

  • Am I guaranteed to go back to my L&L?

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority.

    Due to Government regulations and public health requirements, we will be opening our services in a phased manner, which means we will have limits on the number of people on site each day.

    We will work with you to discuss how we can support getting you back in to services in safe and supported way following health and safety guidelines.

  • I’d like to go back to my L&L on a different schedule, can I do that?

    If you decide that you would like to go back to the L&L on a different schedule to what you were previously doing, we will work with you to see how we can support this. As we will have limits on the number of people who can be on site each day due to Government regulations, we may not be able to cater to your preferences immediately.

    We will work with you to discuss how we can support getting you back in to services in a way that works for you.

  • I don't want to go back to the L&L yet but I will once I feel more comfortable is that okay?

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority. If you don’t yet wish to come back to your previous services, that’s OK. When you are ready, get in touch with us and we’ll work with you on how we can support getting you back in to services in safe and supported way.

  • When will you start allowing more than 20 people back to the L&Ls?

    From 10 July in Queensland, the government advice is that they are proposing to allow up to 100 people in venues. Should this come into effect, we will certainly be reviewing our ability to increase the number of people able to attend at each site. We will be doing this however with public health regulations and social distancing requirements in mind.

Vunerable Customers

  • I’m 60+ but I want to go back to my services. Can we just social distance while at services?

    Unfortunately, no. Even with social distancing and COVIDSafe restrictions in place, it is still recommended that customers in vulnerable or high-risk categories continue to stay away from large group gatherings or activities. Your health and safety is our number one priority.

    We are opening our services with a phased approach that follows all Government guidelines and public health requirements.

    We would love to have you back in our services too and we will work with you over the coming weeks and months on how we can support getting you back into services in a safe and supported way following health and safety guidelines.

  • What are the vulnerable categories?

    Customers that fall into the ‘high risk’ or vulnerable categories are customers who over 60 years of age.

  • When will you let people over 60 or who are high risk back in to services?

    From 10 July in Queensland, the government advice is that they are proposing to allow up to 100 people in venues. Should this come into effect, we will certainly be reviewing our ability to increase the number of people able to attend at each site.

    Our focus will be on ensuring we can implement and monitor effective social distancing measures and meet all public health regulations in our sites.

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority. We will work with you over the coming weeks and months on how we can support getting you back into services in a safe and supported way following health and safety guidelines.

Transport Charges

  • Will I be charged for transport?

    You will not be charged for any transport service you are not currently using. All L&L Bus Contribution charges, and all To and From Transport charges, are currently suspended until normal transport services resume.

    We will inform you when transport services resume and charges are reinstated.

  • Will you still be providing transport services?

    To maintain the health and safety of our customers and staff, all Centre-based activity transport (i.e. day excursions from your L&L) and all To and From transport services (i.e. to and from your home to your EFI or L&L) will remain suspended for the foreseeable future. You will not be charged for these services while transport is suspended.

  • I need transport to get to my service. What funding is available to access transport?

    There is funding available to help cover the cost of transport for people with disability. Some options are listed below:

    Use of Core Support Funding

    NDIS participants can flexibly use their NDIS plan’s core support funding to claim service-provider costs associated with transporting customers to and from NDIS funded community-based activities.

    Mobility Allowance (best for Non-NDIS Participants)
    • Option 1 $97.90 per fortnight
    • Option 2 $136.90 per fortnight

    For eligibility criteria and to apply, visit: humanservices.gov.au and search ‘mobility allowance’.

    Taxi Subsidy Schemes
    • QLD: Up to $25 per metered fare
    • NSW: Up to $30 per metered fare
    • VIC: Up to $30 per metered fare

    For eligibility criteria and to apply for a state subsidy, visit:

Alternative Support

  • What is the Thrive Hub?

    Thrive Online is a virtual place for people with intellectual disability to learn new things, get creative, stay connected and have some fun. And it’s available to everyone, anytime and from anywhere via www.endeavour.com.au/thrive.

    There are ideas and activities in the categories of music, literacy, numeracy, cooking and many more.

  • What is your Thrive Video Learning program?

    We know that there are many people who will still need to stay at home for a while to protect their health and safety through this pandemic.

    We want to make sure that just because people are at home it doesn’t mean that they can’t continue to learn, have fun and keep active.

    We will soon be offering all of our customers the opportunity to have an ‘L&L experience at home’ with our Thrive learning programs. Each program will have 10 modules that can be completed each week for 10 weeks.

    You will be provided with the instructional videos as well as a work book to complete each week. A Support Worker will be in touch with you each week before and after you complete your module to check that you have everything you need, discuss any questions and then talk about how it went after you’re done – all of which can be funded through your NDIS core supports.

    The first 3 programs that will be available are: Music, Cooking and Fitness. If you’d like to know more, call us on 1800 112 112.

15 May 2020 – A message from our CEO

The past few months have been a long and arduous road for you as families and carers of people with disability, in particular with the impacts experienced due to the necessary changes from COVID-19. As the situation evolves, I would like to keep you updated on how we are supporting people with disability during this time, and what our plan is for the eventual reopening of Endeavour Foundation services.

Current Supports and Services for Customers

Our priority throughout the COVID-19 pandemic has been to continue supporting people with disability as much as possible.

With the restrictions and resulting suspension of services impacting over 3,000 customers and 1,000 employees, we have put in place a range of programs to ensure customers remain engaged. These have included:

  • Reviewing the required supports for all customers impacted by COVID-19, providing additional or adjusted supports where necessary
  • Development of the Keeping in Touch campaign, a regular call-out program to check in on the wellbeing of our customers and staff.
  • Development of the online Thrive Hub on the Endeavour Foundation website that provides ideas, activities and learning supports online
  • Increased support in our residential services. These increased supports, or COVID supports as we are calling them, are for customers who are not able to engage in their usual activities and are being supported in the home 24/7.
  • Creation of the Complex Support Hub to support behavioural challenges brought on by COVID-19 changes.

These services will remain in place throughout the COVID-19 situation to minimise the impacts of COVID-19 on our customers. If you would like more information, please contact us on 1800 112 112 or email hello@endeavour.com.au.

You may see some changes to your statements and billing of supports during this time. It is important to note that we have ceased claiming for any Community and 1:1 services that have been temporarily suspended in line with the provisions in our service agreements.

The NDIA have advised us to utilise a customer’s flexible Core Support funding for additional COVID supports being delivered during this time to ensure the safety of customers and staff. Endeavour Foundation has started billing for these services where they are being provided.

Our approach to recovery

The Federal and State Governments released their roadmaps to a COVIDSafe Australia in early May. Click here to download the Federal Government roadmap.

We are currently reviewing these frameworks and are discussing what this will mean for Endeavour Foundation services and customers.

Throughout the COVID-19 pandemic, the four principles that have guided all our decisions have been:

  • The safety of our customers, many of whom are vulnerable Australians.
  • The safety of our staff.
  • Adherence to Federal and State Government Guidelines.
  • Ensuring Endeavour Foundation is in a strong position to re-open when the time comes

We remain committed to these principles throughout our recovery planning from COVID-19.

Reopening Services

The planning and preparation for reopening our services will take time as we continue to navigate the evolving guidelines throughout this pandemic. It is important that our return to regular operations is done with the health, safety and wellbeing of our customers and staff at the forefront of our minds.

This is not a simple task or easy decision-making process, and will require a significant amount of planning, consideration, and consultation with customers and families.

Currently, we are reviewing how we may be able to reopen certain services throughout June and July at a reduced capacity, and with a phased approach in line with all Government guidelines. We are in the process of developing our own roadmap to begin the process of reopening services and will be communicating regularly with you on these plans as they evolve.

Over the coming weeks we will be contacting you via phone call to discuss what your intentions are to return to services when they become available and consider how we can safely bring the person you support back into Endeavour Foundation’s services.

Please note that all service openings will include COVID-19 safe programs and practices, including screening and temperature checks for customers and Supported Employees, group activities that are in-centre only to reduce the risk of community transmission, and adherence to Government restrictions on gatherings and social distancing.

We will continue to provide you updates via endeavour.com.au/coronavirus as well as SMS and emails. If in the meantime, you have any questions or concerns please contact us on 1800 112 112.

A quick reminder that our COVID-19 hotline (1800 983 006) remains open 24/7 staffed by nurses who can answer any of your questions. Please feel free to access this hotline at any time.

Finally, and most importantly, keep safe and know that we are focused on getting back to providing services in a safe and supportive way as soon as we can.

Yours sincerely,

Andrew Donne

Andrew Donne
Chief Executive Officer


6th May – JobKeeper update for Supported Employees

We received new information from the Australian Government on Friday on the 3rd of May, about the JobKeeper payment and the DSP which will help you make your decision about whether JobKeeper is a good option for your family member in supported employment.

 

Find out more


23rd April – Smartphones delivered to homes

Late last week, 124 smartphones were distributed to Endeavour Foundation homes as a practical way to support people to keep in contact with their family and friends.

Using the smartphones video functionality, such as Skype and Messenger, we aim to bring people together regularly so they can see each other and stay connected.

 

Find out more


02nd April - Staying in Place

Staying in Place means we are supporting people to stay at home and away from all situations where the COVID-19 virus might spread easily.

In response to this protective measure, and to assure you we are acting in the best interest of people living in Accommodation Services, 75% of homes will act a Staying in Place measure where residents are 55 years or older, or where people live with a chronic medical condition.

Staying in place will commence at 5pm, Sunday 5th April and is a temporary response to COVID-19.

 

Find out more


01st April – Suspending work for all supported employees

After very careful consideration, Endeavour Foundation has decided to take unprecedented measures in response to the ongoing COVID-19 crisis by temporarily:

  • suspending work for all supported employees; and
  • closing all sites except for Keon Park, Seven Hills, Oakleigh, Maroochydore, Wacol and Mt Druitt.

These decisions are effective Monday 6th April.

 

Find out more


27th March – Service changes

  • Our Endeavour Foundation Retail stores have been temporarily closed.
  • Our Lottery Prize Home has been temporarily closed to the public.
  • QArt Gallery is temporarily closed until further notice. Our online store is still up and running and the QArt Studio is operating.
  • Some of our Tip Shops have been closed to the public as required by local councils.

 

Find out more


27th March – Keon Park and Kew reopen

We have resumed operations on Monday 30th March at our Keon Park and Kew sites.

 

Find out more


26th March

Due to a staff member who is unwell and being tested for Covid-19, we have decided to shut down two of our Business Solutions sites at Keon Park and Kew for a 24-hour period on Friday 27 March.

This will allow us the ability to do a full sanitation clean of the site.

 

Find out more


25th March Learning and Lifestyle (L&L) centres – Temporarily closing

As we follow public health guidelines to prevent the spread of the Coronavirus (COVID-19), we are making changes to the way we operate for the safety of people we support. As a result, we have made the difficult decision to temporarily close all our Learning and Lifestyle (L&L) centres in Queensland, New South Wales and Victoria until further notice. The last day of operation will be Friday 27 March 2020.

 

Find out more


24th March

In line with the Government’s most recent advice on safe social distancing and the closures of places of social gathering, Endeavour Foundation has made the decision to temporarily suspend the following services:

  • Golden Beach Retail Store – due to the small size of the shop floor.
  • Kingaroy Kitchen Café
  • Penrith Learning and Lifestyle hub

Find out more


21st March

Limitation on Visitors to our Supported Accommodation

 

Find out more


20th March

Suspension on the delivery of all non-critical activities across our Community Access and In-home Support services.

 

Find out more


Advice for Customers and Families

If you are unwell

As the health and safety of our customers and employees is our most important priority, we ask everyone, whether they are staff or customers, to please stay at home if they are feeling unwell.

If you are unwell with a fever, cold, cough or have difficulty breathing, it’s important to please seek medical advice immediately.

We have made available for our families and customers a Coronavirus hotline, This hotline is available free, 24/7 and is staffed by nurses. If you have any questions or concerns about Coronavirus or are feeling unwell, please contact them on 1800 983 006 and they will advise you on your next steps.

Your Contact Details

At times like these, it is very important we have your most up to date contact details including email address, mailing address and phone number, including mobile phone. This is especially important if we need to contact you urgently.

If you believe Endeavour Foundation may not have your most up to contact details, please call us 1800 112 112, or send these details via email to customerservice@endeavour.com.au

Our Response

Last updated: 16 March 2020.

The health and safety of our customers and staff is our number one priority. We have implemented the following measures to ensure that our customers are as safe as possible. You can keep up to date with all the changes at our services in the Service Updates page:

  • Ensuring all customers have at least two weeks medication available in case of isolation.
  • Stocking pantries with essential items (particularly important for any specific dietary requirements, such as allergies or intolerances).
  • Advising Support Workers of Woolworths opening hours between 7-8am daily for priority supplies for the elderly and people with disability
  • Restricting non-essential staff travel.
  • Providing free flu vaccinations for staff when they become available.
  • Regularly sharing Australian Governments’ advice and guidance on travel restrictions, self-isolation and what to do if you have been exposed to COVID-19.
  • Ensuring all company vehicles and service vehicles are at least 75% full of fuel at all times.
  • Increase awareness around personal hygiene, handwashing and general cleaning practices.
  • Actively supervising our customers and supported employees to ensure hands are properly washed regularly.
  • Reviewing the need for face to face meetings or group events.

If we have a confirmed case COVID-19

If a confirmed case of COVID-19 were to occur at an Endeavour Foundation site or Supported Accommodation, we would continue to adhere to the guidelines set by the Department of Health.

Our emergency response plan for this situation includes:

  • The person will be isolated for 14 days if COVID-19 is suspected. They will be unable to return to an Endeavour Foundation service without written medical clearance.
  • Where there is a confirmed case, our emergency plans and infection control procedure will be enacted. This includes:

    • Identifying what Endeavour Foundation customers and staff the person has been in contact with.
    • Notifying the relevant Government departments and authorities.
    • Cleaning the site or Supported Accommodation.
    • Providing any necessary safety equipment
    • We will arrange for family members or carers to keep in touch with the customer or staff member.

Easy Read Resources

What is Coronavirus?

Social Distancing

Washing your hands - the right way

Are you worried about coronavirus?

Restricting Visitors

Coronavirus isolation

Federal Government Roadmap

Click here to download the Federal Government roadmap.

Contacts

  • Coronavirus Hotline – 1800 983 006
  • QLD Department of Health 13 QGOV (13 74 68)
  • Australian Department of Health
  • Community Recovery Hotline for vulnerable Queenslanders in COVID19 quarantine – 1800 173 349