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    Can you help me understand my NDIS plan?

    Yes, of course.

    We love talking about the NDIS and have team who know all about the scheme and how it works for people with an intellectual disability.

    You can chat to us for free by calling 1800 112 112.

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    Why did I not get travel allowance under the NDIS?

    It depends on individual circumstances. If you can’t use public transport because of your disability, you should be able to get funding through the NDIS to cover these costs.

    There are three levels of travel funding under the NDIS, which replaces the old mobility allowance.

    If you didn’t get travel allowance in your plan, it is likely it wasn’t considered reasonable and necessary for you.

    If you think you should be receiving it, please give the NDIS a call.

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    Mmm, good question, but no, the NDIS won’t pay for your holiday.

    They could pay for supports you need because of your disability.


    Think about it this way. People without disability have to pay for their holidays, so it is reasonable for a person with disability to pay for their flights, accommodation and meals too.

    If you need supports to access your holiday, the NDIS may be able to fund additional support worker hours for you. You’ll still need to pay travel costs for your support worker, such as their flights, accommodation and meals. Or you could consider hiring a support worker in the area that you are visiting.

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    How much NDIS funding will I get?

    Lots of people ask ‘how much funding will I get?’

    I love this question and I get it all the time.

    I have some good news and some bad news for you.

    The good news is, everyone is different and the NDIS looks at you and makes a decision based on your needs and that’s what makes the NDIS so great.

    The bad news is, I don’t know how much funding you’ll get. There are just so many factors at play, it’s impossible to guess.

    The NDIS looks at your individual goals and what is reasonable and necessary to support you to achieve these.

    Planning and preparing for your meeting is the key to getting the funding you need.

    Have a look at our pre-planning tools on our website for free, and if you have any questions, give us a call on 1800 112 112.

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    What happens if I use up all off my NDIS funding early?

    Well, your NDIS funding is supposed to last until the end of your NDIS plan, usually 12 months.

    If you’re NDIS managed or if you have a plan manager, they’ll make sure your funds last and they’ll send you reports regularly.

    Now if you’re self-managed, you’re ultimately in control of how and when your funds are spent. If there is a situation where you notice that your funding is not going to last, the best thing to do is get in contact with the NDIS.

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    Why did I receive more/less funding than my last NDIS plan?

    Good question.

    To be honest, it depends on the supports you need for the next 12 months.

    Every time you meet with the NDIS, they will review your support needs. It could be a case that your needs or your goals have changed, or maybe you’ve already purchased some of the things so you don’t need to buy them again in this plan.

    If you received less funding and your new plan doesn’t meet your needs, make sure you contact the NDIS. From there they’ll do an internal review. This essentially means that the NDIS will take a second look at their decision.

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    Will the NDIS buy me a smartphone?

    We actually get asked this question a lot and generally I’m sorry, but no, the NDIS won’t buy you a smartphone or tablet.

    This is because people who don’t have a disability generally buy these things themselves.

    What the NDIS may fund though are apps or other access equipment you may need. Things like communication aids are commonly funded.

    With all that said, we’ve actually seen the NDIS fund smartphones and tablets but it’s incredibly rare and generally only done in exceptional circumstances.

    You’ll need to prove it’s reasonable, necessary and supports you reaching your goals.

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    What do I do if I'm not happy with my NDIS plan?

    The first thing is ask the NDIS to review it by requesting an internal review of the decision.

    This basically means that the NDIS will take a second look at their decision.

    When asking for a review, it is very important to be able to explain why you think the decision is incorrect, and what supports you need to make it better.

    orker in the area that you are visiting.

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    Why is it taking so long for my NDIS plan to be approved?

    There are a lot of people moving to the NDIS – almost half a million.

    There is a lot of new rules and information for us all to understand.

    This means that it’s taking a little longer than we expected.

    We know it can be frustrating, but we do expect it will get better over time.

    Usually we see people get their plan between 2 and 8 weeks after their planning meeting. If you’ve waited longer than this and don’t have an explanation, we recommend you give the NDIS a call.

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    Can I choose where my NDIS plan meeting or review meeting is held?

    Well you can ask, and often you can have your meeting where you are comfortable and have anybody you want with you to support you. You can also request a phone meeting instead of meeting face to face.

    Just make sure you let the NDIS know what works for you.

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    Can I still use my funds while I go through a plan review?

    We often get asked if people can still use their funds and access services whilst they go through a plan review.

    The answer, well, it’s yes, you can, so long as you’re spending in line with your existing plan.

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    I’ve just gone for my annual plan review meeting, when will I get my new plan?

    Well, annual plan reviews are usually approved faster than your first plan.

    We usually see people get their new plan 2 – 4 weeks after their plan review. If you’ve waited more than that and don’t have an explanation, you should give the NDIS a call.

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    Why has my application not been successful through the NDIS?

    Have you applied to the NDIS, only to be told that you’re not eligible?

    This could be for one of two reasons.

    The first being, that you’re not eligible.

    The second being that maybe the NDIS didn’t have enough information about you.

    To be eligible for the NDIS, you need to be an Australian citizen or permanent resident, under the age of 65 and have an impairment or condition that is likely to be permanent that requires support.

    So if you’re not happy, please give the NDIS a call.

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    How do I use my NDIS funds?

    Spending your funds depends on how you have chosen to manage your plan. There are pros and cons of each option.

    It’s something you will talk about and decide at your planning meeting.

    It could be NDIS managed, self managed, you might have a plan manager, it might even be a combination of these.

    If you’re not sure, give us a call and we can help you make sense of it all. Our number is 1800 112 112.

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    What date is my NDIS plan due for an annual review?

    Wondering when your plan is up for review?

    It says it on the front page of your plan, with reviews usually every year.

    You should get a call from the NDIS to get the ball rolling.

    Don’t worry though, your supports will continue, but if you are concerned, call the NDIS.

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    What if I don’t want the NDIS?

    Well you don’t have to join if you don’t want to, but it might mean that you’ll miss out.

    If you’re currently receiving disability supports, Endeavour Foundation and other service providers may not be able to continue to provide these to you.

    This means, that if you decide you don’t want to be part of the NDIS, you won’t receive any funding for disability supports.

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    What happens when the NDIS calls you for a meeting?

    Great question, and congratulations, you’re on your NDIS journey.

    The first thing we recommend doing is to make sure that the meeting time works for you.

    Sometimes people are quick to say yes, even if they would like more time to prepare. So if you would like some extra time, be sure to ask for this.

    After that the most important thing to do is prepare. We cannot overstate how important preparing is when it comes to the NDIS.

    If you’re not sure what to do, we have all the resources you need on our website, whether it’s your first plan or a plan review.

    Lastly, breathe.

    It can be really intense and emotional, and often bumpy at times.

    Just remember it’s about you. You’re the expert about you. The plan is about you. The NDIS just needs to know who you are.

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    Why do I have to transition to the NDIS?

    Well, because it’s the new way of funding disability supports. There are lots of reasons why they brought the NDIS in, but the main reason is that it’s fairer and people have more choice and control.

    So if you want to receive funding for disability supports, you will need to transition to the NDIS.

    At times, the NDIS journey can be a frustrating and confusing one.

    We see time and time again that in most cases it’s so worth it.

    Many people with a disability are now living much more independent lives, so if you’re not sure where to start, give us a call on 1800 112 112.

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