Do you need someone on your side who understands the NDIS and has nearly 70 years of experience working with people with intellectual disability to live their best life?

The NDIS puts you at the centre of decisions about how you want to live your life, and what supports you need to do that.

The NDIS can also be confusing and difficult to navigate. That’s why we’ve got NDIS experts on our team to help answer your NDIS questions.

Got an NDIS question?

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Need help with the NDIS?

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NDIS frequently asked questions


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NDIS help videos

  • Transcript

    Can you help me understand my NDIS plan?

    Yes, of course.

    We love talking about the NDIS and have team who know all about the scheme and how it works for people with an intellectual disability.

    You can chat to us for free by calling 1800 112 112.

  • Transcript

    Why did I not get travel allowance under the NDIS?

    It depends on individual circumstances. If you can’t use public transport because of your disability, you should be able to get funding through the NDIS to cover these costs.

    There are three levels of travel funding under the NDIS, which replaces the old mobility allowance.

    If you didn’t get travel allowance in your plan, it is likely it wasn’t considered reasonable and necessary for you.

    If you think you should be receiving it, please give the NDIS a call.

  • Transcript

    Mmm, good question, but no, the NDIS won’t pay for your holiday.

    They could pay for supports you need because of your disability.


    Think about it this way. People without disability have to pay for their holidays, so it is reasonable for a person with disability to pay for their flights, accommodation and meals too.

    If you need supports to access your holiday, the NDIS may be able to fund additional support worker hours for you. You’ll still need to pay travel costs for your support worker, such as their flights, accommodation and meals. Or you could consider hiring a support worker in the area that you are visiting.

  • Transcript

    How much NDIS funding will I get?

    Lots of people ask ‘how much funding will I get?’

    I love this question and I get it all the time.

    I have some good news and some bad news for you.

    The good news is, everyone is different and the NDIS looks at you and makes a decision based on your needs and that’s what makes the NDIS so great.

    The bad news is, I don’t know how much funding you’ll get. There are just so many factors at play, it’s impossible to guess.

    The NDIS looks at your individual goals and what is reasonable and necessary to support you to achieve these.

    Planning and preparing for your meeting is the key to getting the funding you need.

    Have a look at our pre-planning tools on our website for free, and if you have any questions, give us a call on 1800 112 112.

  • Transcript

    What happens if I use up all off my NDIS funding early?

    Well, your NDIS funding is supposed to last until the end of your NDIS plan, usually 12 months.

    If you’re NDIS managed or if you have a plan manager, they’ll make sure your funds last and they’ll send you reports regularly.

    Now if you’re self-managed, you’re ultimately in control of how and when your funds are spent. If there is a situation where you notice that your funding is not going to last, the best thing to do is get in contact with the NDIS.

  • Transcript

    Why did I receive more/less funding than my last NDIS plan?

    Good question.

    To be honest, it depends on the supports you need for the next 12 months.

    Every time you meet with the NDIS, they will review your support needs. It could be a case that your needs or your goals have changed, or maybe you’ve already purchased some of the things so you don’t need to buy them again in this plan.

    If you received less funding and your new plan doesn’t meet your needs, make sure you contact the NDIS. From there they’ll do an internal review. This essentially means that the NDIS will take a second look at their decision.

  • Transcript

    What do I do if I'm not happy with my NDIS plan?

    The first thing is ask the NDIS to review it by requesting an internal review of the decision.

    This basically means that the NDIS will take a second look at their decision.

    When asking for a review, it is very important to be able to explain why you think the decision is incorrect, and what supports you need to make it better.

    orker in the area that you are visiting.

  • Transcript

    Why is it taking so long for my NDIS plan to be approved?

    There are a lot of people moving to the NDIS – almost half a million.

    There is a lot of new rules and information for us all to understand.

    This means that it’s taking a little longer than we expected.

    We know it can be frustrating, but we do expect it will get better over time.

    Usually we see people get their plan between 2 and 8 weeks after their planning meeting. If you’ve waited longer than this and don’t have an explanation, we recommend you give the NDIS a call.