The announcement by the Commonwealth Government of a review into the National Disability Insurance Scheme Act 2013 is a chance to address critical issues and renew public confidence in the scheme.
Under the NDIS, thousands of people with a disability are currently receiving life-changing supports they have never had access to before.
However, others are experiencing long wait times and administrative errors when attempting to access much needed funding.
We would support measures that see people looking to live more independently able to move into their new homes more quickly.
We would also support measures that reduce barriers on people waiting to accept job offers and contribute to the economy.
Meanwhile improved funding for transport would see more people able to access the services they need.
Endeavour Foundation looks forward to the details of an NDIS Participant Service Guarantee that establishes clear standards and guards against poor service.
We hope for a genuine customer-centric guarantee that alleviates the stress of wait times, improves planning outcomes and provides certainty around funding.
Importantly, the service guarantee should include an effective system for customer feedback and a course of action if standards are not met.
CEO, Endeavour Foundation