Customer Engagement Officers – "We're here to help you!"

Paul Hensman

As the NDIS rolls out we have paved the way to a smoother transition for our customers with the recruitment of our Customer Engagement Officers. Our Customer Engagement Officers are here to help provide you with information about the NDIS, connect with you to support for your NDIS pre-planning and to keep you informed of all services available to you at Endeavour Foundation. Basically, they are here to meet your needs!

Paul Hensman is the Customer Engagement Officer for the Ipswich roll out area. He has been with Endeavour Foundation for 3 years. Originally from the UK, he is happily married with three young children - including twins - so there’s never a dull moment! Here he shares his experience of the NDIS so far.

What’s your experience with the NDIS to date, Paul?

I’ve only been in this specific role for five months now but having been in the disability sector for some time I’ve been keeping up with the NDIS

How have you found the NDIS so far?

Honestly, as with any new undertaking particularly something of this magnitude, you can expect some bumps along the way. But it’s generally positive.

I truly believe the NDIS represents a significant opportunity for our customers, and anyone with a disability, to ensure that not only are they able to maintain their current supports but they can get their unmet needs funded – now and in the future.

Do you have any advice you’d give to people in transitioning to the NDIS?

Pre planning is good, very good in fact. So take some time to review what you are currently receiving in the way of supports, and identify areas where additional supports could really make a difference. This time spent is never wasted time, and we’ve found it really helps shape a positive outcome at the end of the process.

What do you like most about your job?

I love meeting our customers and helping them to be confident and ready for their NDIS planning sessions – this really makes my job worthwhile. Also, the inspirational staff I work with whose hard work makes my job a lot easier!

Any final pointers you like to share?

Our customers should approach the process positively and with confidence. Be prepared to drive the process as fast or as slow as you need and/or want to.

Don’t forget that although it is the NDIA’s process it is not their lives that depend on the outcomes, so stand firm where you feel you need to, and be open to negotiation and new ideas where you can. It’s a fine balancing act!

 

Live in the Ipswich area? You can contact Paul on 0428 090 389 or p.hensman@endeavour.com.au

If you'd like help with your NDIS pre-planning or you have any NDIS queries, you can also call us on 1800 112 112or hello@endeavour.com.au


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