First of all, congratulations on getting an NDIS plan!
You’re probably wanting to start receiving supports straight away. Unfortunately this doesn’t happen automatically, but it’s an easy process from here.
Here are the steps to follow:
Step 1: Call your service provider
All you need to do is let your service provider know that you have a new NDIS plan and are wanting to access some support, even if you are already a customer of theirs.
When you call, they can help you set a meeting time and answer any questions you might have.
Step 2: You’ll have a meeting
This meeting is so that you can tell your service provider how they can best support you.
If you have a decision maker, you should bring them to your meeting too.
It’s a good idea to bring your NDIS plan to the meeting. This will help your service provider make sure that they are giving you the right supports for your goals and funding.
Step 3: You’ll get a Service Agreement
To receive services under the NDIS, you will need to fill out what is called a ‘Service Agreement’. This document will simply spell out how and when your supports will be delivered.
Service Agreements are different to your NDIS Plan. An NDIS Plan lists your supports and funding, and your Service Agreement outlines how your supports will be delivered and how much they cost.
Once you have signed a service agreement, you’re good to go!
Frequently asked questions
Do I have to do this?
You do if you want to continue receiving support. Once you have an NDIS plan we are only able to offer supports to you if you have a Service Agreement. If you do nothing you won’t be funded for supports from us and we will have to cease offering these.
Will my supports continue once I have an NDIS plan, but don’t have a service agreement yet?
They will in most cases, within reason. We understand that it can take a few weeks to get things organised under the NDIS. That said, it’s worth noting that we are unable to continue offering support without a service agreement beyond a reasonable timeframe.
Can I stop my service agreement early or am I locked in?
Of course, you can end your service agreement with us at any time by giving just two weeks’ notice.
What if I want to shop around?
The NDIS is all about choice and control, so we encourage you to shop around and find the best supports for you. However, while you are doing this, if you want to continue using our services, you will need a service agreement.
Do I need to show service providers my plan?
You don’t need to, but we have been finding that outcomes for people who show their plan are often better. It can help to give us a better idea of how we can best support you to reach your goals within the NDIS funding you have. It ensures that we are on the right track.
But I don’t want things to change – do they have to?
Change and the NDIS are two things that go hand in hand. In most cases, people get at least a similar level of funding, so the quicker you get your service agreement in place, the sooner things can go back to how they were (if that’s what you want).
I’m so lost and don’t understand my plan… What should I do?
Support is available! Give us a call on 1800 112 112.