Business Solutions Work Sites
01st April – Suspending work for all supported employees
As the COVID-19 situation continues to evolve rapidly, we want to ensure assure you that we are working hard to help prevent the spread of Coronavirus within our community.
The health and safety of all employees and customers is paramount. We appreciate the huge effort that has been made to implement a number of precautions to keep our Endeavour Foundation work sites safe as we manage the risk of exposure to COVID-19.
After very careful consideration, Endeavour Foundation has decided to take unprecedented measures in response to the ongoing COVID-19 crisis by temporarily:
- Suspending work for all supported employees; and
- Closing all sites except for Keon Park, Seven Hills, Oakleigh, Maroochydore, Wacol and Mt Druitt.
These decisions are effective Monday 6 April.
Suspending work for all supported employees
We have a duty of care to provide a healthy and safe workplace for all employees.
Many of our supported employees have underlying health conditions and travel on public transport to work making them even more susceptible to the virus. To manage their vulnerability and risk of exposure we believe it is in their best interest to suspend supported employment during this pandemic situation.
The last working day for supported employees will be Friday 3 April. Supported employees will be asked to take leave during this time.
For sites which are temporarily closing
We are currently working through the opportunities for team members to continue with essential work duties or look at redeployment options. The People and Culture team or Senior Leadership team will be in contact with these employees in the next 24 hours to discuss options.
For Keon Park, Seven Hills, Oakleigh, Maroochydore, Wacol and Mt Druitt
The decision to keep these sites operating is due to the critical commercial work we have in production and the nature of some commercial agreements.
These work sites will operate without supported employees under these temporary pandemic arrangements, and we are currently considering various alternative work force options.
Supported employees roles will be maintained at one of these six sites, although many people will be asked to complete different tasks and duties during this time temporarily.
Once again, the People and Culture team or Senior Leadership team will be in contact with these employees in the next 24 hours to discuss options.
We understand that these decisions may present significant difficulties to you, the people we support and their families and carers. However, we believe that taking these measures now is in the best interest of long-term health and safety for everyone.
If you have any questions or concerns, please reach out to your leader or email email@example.com. Please also remember that you and your family can access free support and counselling service through Benestar, our employee assistance program, by calling 1300 360 364.
We are all impacted by COVID-19 and we apologise for any stress you may be feeling as a result of this decision. We are mindful that many people we support have serious health conditions and we have made this decision in a genuine effort to prevent the spread and lower the impact of COVID-19.
We will continue to provide updates via the intranet and our website as well as SMS messages and emails.
You can also find further information about this decision in our FAQs.
hank you for your support and cooperation as we navigate through this challenging time together.
Executive General Manager – Service Delivery
27th March – Temporary Service Closures
Endeavour Foundation Business Solutions sites are still operating
As at Friday 27 March, our Endeavour Foundation Business Solutions sites across QLD, NSW and VIC are still open.
27th March – Keon Park and Kew reopen
Yesterday we informed you about a staff member who has become unwell and was sent for Covid-19 testing. We have now completed contact tracing interactions from last week and are comfortable to resume normal business operations due to the low risk of potential exposure. As a precautionary measure, both sites have undergone a thorough sanitization clean.
We will be resuming operations on Monday 30th of March at Keon Park and Kew sites.
We would like to re-assure you that leadership team are taking safety very seriously and are taking a number of steps within our organisation to monitor, plan and respond to Coronavirus.
If you have questions or concerns
If you have any concerns or issues regarding the above information, do not hesitate to talk to your Site Managers:
- Keon Park – Abid Shuaib
- Kew – Kedar Dastane
We’d like to make you aware of the Coronavirus (COVID-19) hotline which we have set up for you to access if you are concerned or looking for further information on this virus. The hotline is available 24/7 and is staffed by nurses who are able to answer any questions you may have. You can call this number free of charge on 1800 983 006.
I want to assure you we will do everything we can as an organisation, now and in the future, to reduce concerns surrounding Coronavirus and keep everyone safe.
Thank you for your patience at this time as we continue to respond to the challenges faced.
We would like to inform you that today we were notified of a staff member who has become unwell and has since been sent for Covid-19 testing. We have further been made aware that this staff member was in contact with a person on Saturday 14 March who has recently tested positive for Covid-19.
As an organisation, we are providing support to this staff member during this time and have asked them to confirm which sites they have attended in the last week. They were able to confirm the following:
Endeavour Foundation Business Solutions Keon Park – Monday 16 March
Endeavour Foundation Business Solutions Kew – Tuesday 17 March – Friday 20 March
This staff member was not on the production floor with our employees and spent their time while on site in the office areas at the front of the building.
We do not believe there is any cause for alarm, however we take yours and our customer’s safety very seriously. We have planned for this scenario as part of our Emergency Response planning and in following our process we will be shutting down both our Keon Park and Kew sites for a 24-hour period on Friday 27 March. This will allow us the ability to do a full sanitation clean of the site.
The impacted staff member is currently being tested and is self-isolating until those results are received. Anyone who the staff member has been in contact with will be contacted and asked to self-isolate until the results are received.
We are contacting our customers for both sites and letting them know of this temporary closure.
We will be in contact with you again by SMS following this 24-hour period with further details and advice on next steps. Please keep an eye out for this information.
If you have any concerns or issues regarding the above information, do not hesitate to talk to your Site Manager.
Keon Park – Abid Shuaib
Kew – Kedar Dastane
We’d also like to remind you about the Coronavirus (COVID-19) hotline which we have set up for you to access if you are concerned or looking for further information on this virus. The hotline is available 24/7 and is staffed by nurses who are able to answer any questions you may have. You can call this number free of charge on 1800 983 006.
We would like to re-assure you that as an organisation, Endeavour Foundation are taking safety very seriously and are taking a number of steps within our organisation to monitor, plan and respond to Coronavirus.
We will continue monitoring the situation closely and provide you updates as soon as possible.
Does this mean we are closing all work sites?
No. We will temporarily close all work sites except for Keon Park, Seven Hills, Oakleigh, Maroochydore, Wacol and Mt Druitt.
These decisions are effective Monday 6 April.
How are supported employees and their families being told about this decision?
There are a large number of supported employees impacted by these decisions and a number of families and carers to be notified.
While we would prefer to update everyone individually, it’s important that we get this information out as fast as possible.
Families and carers will be notified by SMS and Email together with FAQs. The website will also be updated. In the following 7 days, we will organise call outs to all families and carers to discuss this change
For those families and carers where we do not have a mobile phone number or email address, we will prioritise calling these people as soon as possible.
I’m feeling very stressed and anxious so who can help?
You and your family can access free support and counselling service through Benestar, our employee assistance program by calling 1300 360 364.
We also have a Coronavirus (COVID-19) hotline 1800 983 006 available 24/7 for information regarding Covid-19.
Is this happening in all other parts of the business?
This is a very challenging time for the organisation and all areas of the business are being reviewed in relation to the impacts of COVID-19.
What do I do if I get a call from the media?
If you or your team receives a call from a journalist, please simply respond as follows:
“The best person for you to speak to is Kirrily Boulton. Her number is 0429 077 886. Are you happy to give her a call, or would you like me to pass on your details to her?”
- If they ask who Kirrily is, let them know she is the Head of Corporate Affairs and can respond to their call.
- If they want to leave a message instead of calling Kirrily, please take their name and number and pass it on right away.
- Please avoid making any comment to any questions.
- If the caller keeps pressing, just politely say “All our media enquiries are handled by Kirrily, and she will look after you straight away.”
What does this mean for me?
We are currently working through the opportunities for team members to continue with essential work duties or look at redeployment options.
For Keon Park, Seven Hills, Oakleigh, Maroochydore, Wacol and Mt Druitt: Roles will be maintained although people will be asked to complete different tasks and duties during this time temporarily.
Someone from the People and Culture team or Senior Leadership team will be in contact with you in the next 24 hours to discuss options.
What happens if I choose not to fill shifts that are offered?
That’s ok, as you have the option of taking leave as per your leave entitlements.
You can check your current personal and annual leave balances via your Peoplesoft Employee Self Service portal on our intranet.
What is the last work day for supported employees?
The last working day for supported employees is Friday 3 April, 2020.
What options do supported employees have if they cannot work?
Supported employees will be asked to access their leave entitlements.
If they choose not to use their leave entitlements, they can take leave without pay.
We have easy read information prepared to also help explain these decisions and leave entitlements.
Where can I find further information?
Why are we keeping Keon Park, Seven Hills, Oakleigh, Maroochydore, Wacol and Mt Druitt operating?
Based on some of our commercial contracts, it was deemed critical to keep Keon Park, Seven Hills, Oakleigh, Maroochydore, Wacol and Mt Druitt operating. This is due to the essential nature of some work and the nature of some commercial agreements. They will function without Supported Employees and we are considering various alternative work force options.
Why are we suspending work for all supported employees?
The safety and wellbeing of you, our staff, and our customers is our number one priority.
We have a duty of care to provide a healthy and safe workplace for supported employees, especially those with underlying health conditions.
Although we have followed government advice and implemented basic protective measures at all work sites, we believe we can no longer guarantee the safety of supported employees during this pandemic situation.
Why couldn’t you give us more notice?
The nature of this public health emergency means things are moving very quickly as government advice is coming out daily. Unfortunately, this is impacting our ability to give you more notice.