Learning & Lifestyle Hub Updates

SERVICE CLOSURE UPDATE: 25 MARCH 2020

Learning and Lifestyle (L&L) hubs – Temporarily closing

As we follow public health guidelines to prevent the spread of the Coronavirus (COVID-19), we are making changes to the way we operate for the safety of you and the people we support. As a result, we have made the difficult decision to temporarily close all our Learning and Lifestyle (L&L) hubs in Queensland, New South Wales and Victoria until further notice. The last day of operation will be Friday 27 March 2020.

Community Access and In-Home Support services – Suspension until further notice

Following last week’s decision, we are also continuing to suspend the following services:

  • Supported Access to Community, Social & Recreational Activities
  • Supported Group Activities in the Community
  • In Home Support Services

We understand that these decisions present significant difficulties to you, the people we support and their families and carers. However, we believe that taking these measures now is in the best interest of long-term health and safety for everyone.

It is important to note that services will be maintained for all customers who require emergency support and do not have access to alternative support options. In the coming days we will contact all identified customers to make alternative arrangements.

Redeployment

As the L&L will not be operating, all L&L shifts will cease until the sites can be reopened. Please note however that we have a large increase in the number of shifts to fill to support people within our Home environments. This is as a result of these temporary service closures and increase in supports required. With this in mind, our priority is to redeploy as many people as possible to fill these shifts.

Our Rostering team will be in contact with you in the coming days to discuss your options, which will include redeployment and leave options depending on your situation. They do have a large number of people to call, so please bear in mind that it may take a couple of days to get to you.

Further information

We will continue to provide you updates via this page and our website as well as SMS messages and emails.

We are all impacted by COVID-19 and recognise the additional stress you may be feeling, as we aim to decrease the spread and lower the impact of COVID-19.

If you have any questions or concerns, please reach out to your leader or email pecovid@endeavour.com.au.

Please also remember that you and your family can access free support and counselling service through Benestar, our employee assistance program, by calling 1300 360 364.

FAQs

  • What Learning and Lifestyle (L&L) hubs are temporarily closing?

    All L&L hubs in Queensland, New South Wales and Victoria are temporarily closing until further notice.

  • Why are L&Ls temporarily closing and Community Access and In-Home Support services suspensions continuing?

    The government has declared a public health emergency due to the Coronavirus (COVID- 19).

    We have had to make unprecedented decisions in order to protect the safety and wellbeing of people we support and our employees.

    Given most of our L&L customers are more vulnerable than other Australians and by temporarily closing we aim to decrease the spread and lower the impact of COVID-19.

    This decision was not made lightly.

  • When do the L&L hubs close?

    The last day of operation is Friday 27 March 2020.

  • When will L&Ls reopen?

    This is a temporary measure and we will reopen on advice from the government.

  • If the L&L hub is co-located with an Endeavour Foundation Business Solutions (EFI) will it still close?

    Yes, all L&L hubs in Queensland, New South Wales and Victoria are temporarily closing until further notice.

  • How does the temporary closure impact my shifts?

    As the L&L will not be operating, all L&L shifts will cease until the sites can be reopened. Please note however that we have a large increase in the number of shifts required to fill to support people within our Home environments, following some of these temporary service closures and increase in supports required. With this in mind, our priority is to redeploy as many people as possible to fill these shifts.

    Our Rostering team will be in contact with you in the coming days to discuss your options, which will include redeployment and leave options depending on your situation. They do have a large number of people to call, so please bear in mind that it may take a couple of days to get to you.

    We are reducing and removing agency staff to ensure our support workers are prioritised into rosters during the temporary closures.

  • What happens if I choose not to fill shifts that are offered?

    That’s ok as you have the option of taking leave as per your leave entitlements. Click here for more information.

    You can check your current personal and annual leave balances via your Peoplesoft Employee Self Service portal on our intranet.

  • What happens if there is no alternate shift?

    You have the option of taking leave as per your leave entitlements. Click here for more information.

    You can check your current personal and annual leave balances via your Peoplesoft Employee Self Service portal on our intranet.

  • Will I get my job back when the L&L reopens?

    One of our greatest priorities is to minimise the impact this has on you.

    Wherever possible, we will seek to offer ongoing employment by redeploying you. If this is not an option, we will stay in touch with you during this period and work hard to get you back to work as quickly as possible.

  • How will you keep me up to date?

    We will stay in touch with you via SMS to ensure you are aware of all the latest news.

  • How will I know when I can return to work?

    We will stay in touch with you via SMS and your leader will contact you when the L&L reopens.

  • Who do I contact for further information?

    If you have any concerns, please speak directly with your leader or email pecovid@endeavour.com.au.

  • I’m feeling very stressed and anxious so who can help?

    You and your family can access free support and counselling service through Benestar, our employee assistance program by calling 1300 360 364.

    We also have a Coronavirus (COVID-19) hotline 1800 983 006 available 24/7 for information regarding Covid-19.

  • What can I tell our customers?

    All families and carers will be notified about the decision (25 March 2020).
Your leader can share with you FAQs and easy read information that you can distribute. Where can I find further information?
 For employee specific information visit https://www.endeavour.com.au/covid19𠊏or a range of broader COVID-19 information visit the intranet