Learning & Lifestyle Hub


Latest updates

22nd August

As you may be aware, another six cases of coronavirus have been confirmed as linked to a Brisbane youth detention centre in the Wacol area. Due to this, the Government has imposed some immediate restrictions on public gatherings and visitors to the home as well as an immediate requirement for further protective measures on all Disability Accommodation services in the greater Brisbane region.


Impact on In-Home Support, COMAC and Learning and Lifestyle Centres.

  • All In-Home Support will continue as scheduled.
  • COMAC supports will continue as scheduled unless they are scheduled for our Home customers. In this case if the support is considered essential, the support will be provided at Home and not within the community.
  • There is currently no impact to our L&Ls and service will continue as usual.

However please note that effective immediately, you are required to wear a mask for the duration of your shift. We also ask you to make masks available to your customers should they also wish to wear a mask.

Please note that PPE stocks are currently being replenished. If you require PPE, please contact your manager or your WHS Business Partner.

We’d also like to remind everyone about the Staff Screening Tool which must be completed at the beginning and end of every shift. If you answer ‘Yes’ to any of the questions on this tool you must immediately call your manager or Workplace Health and Safety Business Partner for further advice.

Additionally, we’d like to remind everyone that if any of our customers start to show signs of any of the Covid-19 symptoms, please call the Covid-19 Hotline on 1800 983 006 immediately.



Learning and Lifestyle (L&L) Hubs – Reopening of Services

In the first phase of reopening, our intention is to reopen 28 Learning and Lifestyle services at the end of June. This will be as per the Government guidelines with all sites enforcing a maximum of 20 customers in the site at all times.

We are continuing to review and assess the remaining L&Ls, and we will provide updates as decisions are made. We expect to provide you an update on this in the next couple of weeks.

The L&Ls that will be reopening with COVID-19 restrictions in place will be:

  • Alexandra Hill
  • Ayr
  • Bokarina
  • Bundaberg
  • Caboolture
  • Cairns
  • Cannonvale
  • Castle Hill
  • Coopers Plains
  • Gladstone
  • Gympie
  • Ipswich
  • Keon Park
  • Kingston
  • Labrador
  • Lawnton
  • Mackay
  • Mermaid Waters
  • Nambour
  • Noosa
  • Redcliffe
  • Rockhampton
  • Stanthorpe
  • Toowoomba (Kearney)
  • Townsville
  • Innisfail
  • Kingaroy
  • Windsor
  • Toowoomba (City)
  • Geebung



Learning and Lifestyle (L&L) hubs – Temporarily closing

As we follow public health guidelines to prevent the spread of the Coronavirus (COVID-19), we are making changes to the way we operate for the safety of you and the people we support. As a result, we have made the difficult decision to temporarily close all our Learning and Lifestyle (L&L) hubs in Queensland, New South Wales and Victoria until further notice. The last day of operation will be Friday 27 March 2020.

Community Access and In-Home Support services – Suspension until further notice

Following last week’s decision, we are also continuing to suspend the following services:

  • Supported Access to Community, Social & Recreational Activities
  • Supported Group Activities in the Community
  • In Home Support Services

We understand that these decisions present significant difficulties to you, the people we support and their families and carers. However, we believe that taking these measures now is in the best interest of long-term health and safety for everyone.

It is important to note that services will be maintained for all customers who require emergency support and do not have access to alternative support options. In the coming days we will contact all identified customers to make alternative arrangements.


As the L&L will not be operating, all L&L shifts will cease until the sites can be reopened. Please note however that we have a large increase in the number of shifts to fill to support people within our Home environments. This is as a result of these temporary service closures and increase in supports required. With this in mind, our priority is to redeploy as many people as possible to fill these shifts.

Our Rostering team will be in contact with you in the coming days to discuss your options, which will include redeployment and leave options depending on your situation. They do have a large number of people to call, so please bear in mind that it may take a couple of days to get to you.

Further information

We will continue to provide you updates via this page and our website as well as SMS messages and emails.

We are all impacted by COVID-19 and recognise the additional stress you may be feeling, as we aim to decrease the spread and lower the impact of COVID-19.

If you have any questions or concerns, please reach out to your leader or email pecovid@endeavour.com.au.

Please also remember that you and your family can access free support and counselling service through Benestar, our employee assistance program, by calling 1300 360 364.


  • Can I keep working at the residential service I have been redeployed to?

    We will be discussing rostering opportunities with you and your manager in the coming weeks. While there are no guarantees, we will do our best to accommodate.

  • I am currently on leave, or stood down, can I come back to work?

    If you are currently stood down or on leave due to health reasons, you will be contacted individually to discuss returning to work to L&Ls, which will be re-opening at the end of June.

  • What date are you opening the L&Ls?

    We will be opening some of our Learning and Lifestyle centres at the end of June. Due to current Government restrictions, they may be at a reduced capacity. We will let you know exactly what date you can return to one of the open services directly.

  • What if I fall into one of the vulnerable categories, and is it safe to return to work at this time?

    The Vulnerable worker is someone that falls into one of the below categories under COVID-19 guidelines:

    • over 70
    • over 65 and have a chronic medical condition
    • over 50 and have a chronic medical condition and identify as Aboriginal or Torres Strait Islander
    • compromised immune system

    It’s important that you take the time to decide what’s best for you during this pandemic. Your health and safety is the first priority.

    We will work with you to discuss how we can support getting you back in to services in safe and supported way following health and safety guidelines.

  • What is the Thrive Hub?

    Thrive Online is a virtual place for people with intellectual disability to learn new things, get creative, stay connected and have some fun. And it’s available to everyone, anytime and from anywhere via www.endeavour.com.au/thrive.

    There are ideas and activities in the categories of music, literacy, numeracy, cooking and many more.

  • What is your Thrive Video Learning program?

    We know that there are many people who will still need to stay at home for a while to protect their health and safety through this pandemic.

    We want to make sure that just because people are at home it doesn’t mean that they can’t continue to learn, have fun and keep active.

    We will soon be offering all of our customers the opportunity to have an ‘L&L experience at home’ with our Thrive learning programs. Each program will have 10 modules that can be completed each week for 10 weeks.

    You will be provided with the instructional videos as well as a work book to complete each week. A Support Worker will be in touch with you each week before and after you complete your module to check that you have everything you need, discuss any questions and then talk about how it went after you’re done – all of which can be funded through your NDIS core supports.

    The first 3 programs that will be available are: Music, Cooking and Fitness.

  • What safety precautions are you taking to keep people safe at your services?

    Please rest assured that all Endeavour Foundation services will operate with COVID-19 safe programs and practices in place at all times, with restrictions and capacity guidelines changing in line with Government regulations. COVIDSafe restrictions enforced at sites will include:

    • No more than 20 customers will be allowed inside at a time.
    • Screening and temperature checks for customers and employees as they enter the building.
    • Group activities that are in-centre only to reduce the risk of community transmission.
    • Continual and thorough cleaning of all facilities, including centre vehicles, to minimise the risk of infection.
    • Regular reminders for customers to adhere to COVIDSafe practices, including handwashing, regular use of sanitiser where appropriate, safe sneezing or coughing practices, and social distancing.
  • What will my roster be, will it be the same as before the service was suspended?

    It will take careful planning and consideration to arrange the required support for our returning customers. We want to ensure all customers are supported to allow for a smooth transition back into our reopened services.

    Once we have determined our customers’ intentions and considered these impacts on the Phase 1 L&L roster managers will be in contact with the relevant staff members to discuss these temporary rosters.

    COVIDsafe considerations such as social distancing, gathering sizes and limiting customers to certain numbers per day, depending on the size of rooms, will be all factors that go into how rostering will be implemented in a phased approach.

    Your manager will be in contact with you regarding your temporary roster within the next few of weeks, in preparation for reopening.

  • When will you start allowing more than 20 people back to the L&Ls?

    From 10 July in Queensland, the government advice is that they are proposing to allow up to 100 people in venues. Should this come into effect, we will certainly be reviewing our ability to increase the number of people able to attend at each site. We will be doing this however with public health regulations and social distancing requirements in mind.

  • Why isn’t the L&L I work at re-opening with the others? When will it be opened?

    We are taking a phased approach to the re-opening of our services with the health and safety of our customers and staff as a key priority in decision making. We still have a number of sites undergoing review and assessment to determine their ability to reopen. As soon as we are able to make decisions about these sites, we will be in touch with you.

  • Will we still be providing transport services?

    To maintain the health and safety of our customers and staff, all Centre-based activity transport (i.e. day excursions from the L&L) and all To and From transport services (i.e. to and from your home to your EFI or L&L) will remain suspended for the foreseeable future.

  • Who do I contact for further information?

    If you have any concerns, please speak directly with your leader or email pecovid@endeavour.com.au.

  • I’m feeling very stressed and anxious so who can help?

    You and your family can access free support and counselling service through Benestar, our employee assistance program by calling 1300 360 364.

    We also have a Coronavirus (COVID-19) hotline 1800 983 006 available 24/7 for information regarding Covid-19.

  • What can I tell our customers?

    All families and carers will be notified about the decision (25 March 2020).
Your leader can share with you FAQs and easy read information that you can distribute. Where can I find further information?
 For employee specific information visit https://www.endeavour.com.au/covid19𠊏or a range of broader COVID-19 information visit the intranet