Coronavirus (COVID-19) information for employees.

We have been working very hard to ensure the safety and security of everyone in our sites while continuing to provide these very important services. It is with this in mind that we have made some decisions about our services.

For all the details on our latest service impacts, please click on the below links:

Business Solutions Work Sites

Click here

Learning and Lifestyle Hubs

Click here

Supported Accommodation

Click here

Retail Sites

Click here

11th September – Update for Supported Employees in Victoria

For now, all our worksites across Victoria remain closed, however, the Victorian Government has outlined its plan to ease restrictions. Depending on health advice and daily cases of COVID-19 going down, the Government is hopeful worksites will reopen from Monday 28th September 2020. Find out what this means for Endeavour Foundation Supported Employees in Victoria.


Find out more


4th September

Due to the Queensland Government restrictions on Disability Accommodation Services, in the Brisbane, Gold Coast and Darling Downs regions, we have implemented the Staying in Place measure for our Accommodation services in these regions until further notice.


Read more


5th August

Due to the recent new Stage 4 restrictions in Victoria, we have decided to close our Keon Park and Oakleigh work sites from Friday 7th August until Sunday 13th September. We will re-assess these restrictions on or before 13th September in line with the government restrictions and health advice.


Find out more


30th July

Hi everyone,

As you would be aware and per our communication earlier today, there have been three recorded new cases of Coronavirus in in Queensland.

Today Queensland health issued a directive asking people who have been in the known locations of those who tested positive to immediately self-quarantine and contact 13 HEALTH (13 43 25 84).

Please take note of this directive below and if you fall in to this category, please follow the directions to self-quarantine, call 13 Health in the first instance and once you’ve called 13 Health please call our Coronavirus Hotline on 1800 983 006.

If you fall in to this category and are required to self-isolate and get tested, please also contact your manager.

To keep up to date with public health alerts and latest news, please visit

Metro South

Community members on Brisbane's southside are asked to remain alert but not alarmed as Queensland recorded three new cases of coronavirus (COVID-19) yesterday.

The first case is a 19-year-old woman who tested positive after travelling interstate last week. She is an employee at Parklands Christian College on Brisbane’s southside. Queensland Health is working closely with the school which has temporarily closed until further notice.

The second case is a 19-year-old female travel companion. Both cases travelled interstate together last week. It is believed they contracted the virus in Melbourne, Victoria.

The third reported case is a known close contact, a 22-year-old woman, who tested positive later today. This individual is an employee of YMCA Chatswood Hills Outside School Hours Care. Queensland Health is working closely with the school and the care centre, both of which have temporarily closed until further notice.

Any individuals who were present at the below locations at the relevant times are asked to immediately self-quarantine and contact 13 HEALTH (13 43 25 84).

  • 21 July 2020 – Virgin flights VA863 – Mel – Syd and VA977 – Syd – Bne
  • 22-23 July 2020 (9:30am-6pm) – Parklands Christian College, Park Ridge
  • 23 July 2020 (7-9pm) – Madtongsan IV Restaurant – Sunnybank
  • 23 July 2020 (9:25pm) – Heeretea – Bubble Tea Shop – Sunnybank
  • 23 – 24 July 2020 – YMCA Chatswood Hills Outside School Hours Care – Springwood
  • 23 – 24 July 2020 (3:30-5:30pm) – Primary Medical and Dental Practice – Browns Plains
  • 26 July 2020 (6:30-9:30pm) Thai Peak Restaurant – Springfield
  • 27 July 2020 – Cowch Dessert Cocktail Bar – Southbank
  • 27 July 2020 – P’Nut Street Noodles – Southbank
  • 28 July 2020 – African Grocery Shop – Woodridge (Station Rd)
  • 28 July 2020 (12.25pm-12.30pm) – Primary Medical and Dental Practice – Browns Plains
  • 28 July 2020 – Chatime Grand Plaza – Browns Plains

Additional location information in relation these cases will be provided via a Public Health Alert as soon as it is available.

Symptoms and testing

Anyone who has symptoms of COVID-19, even if they are mild, must get tested.

Symptoms include:

  • Fever
  • Cough
  • Sore throat
  • Shortness of breath
  • Runny nose
  • Fatigue
  • Loss of smell and/or taste

A number of Fever Clinic times have been extended. 

  • Orion Springfield Central Shopping Centre – western car park (pop up clinic). 9am – 4pm, Thursday 30 July – Sunday 2 August.
  • Parklands Fever Clinic (school community testing). Thursday 30 July.
  • QEII Hospital Fever Clinic. 8am-8pm, Wednesday 29 July – Friday 31 July.

Logan Hospital Fever Clinic. 8am-9pm, Wednesday 29 July – Thursday 30 July.


14th July – Victoria services update

While the current Covid-19 transmission situation in Victoria continues to increase, I would like to provide you with an update on what we have been doing to ensure the safety of our people.

With the release of the government restrictions imposed in Victoria on 1 July, the decision was made to temporarily close the Learning and Lifestyle Hub in Keon Park. All the Keon Park customers continue to be contacted regularly for wellbeing check-ins during these restrictions.

Our business solution sites at Norlane, Kew and QArt are temporarily closed and we have also extended the temporary suspension of Supported Employees in Victoria while the phase three Covid-19 restrictions are in place.

We will continue operations at our Keon Park and Oakleigh business solution sites without supported employees as we have been over the last few months in order to maintain our commercial business contracts, and to ensure we can continue operations that provide meaningful ongoing employment for our supported employees.

Please be assured these measures are only temporary and we remain committed to providing support to people with a disability in Victoria.

I would like to congratulate the Victorian team for mobilising the changed circumstances quickly and effectively and keeping our customers and staff safe.

The Emergency Management Committee (EMC) has been meeting regularly to review the situation and implement further actions and controls where necessary. As part of a thorough risk assessment of the current situation we have added additional control measures including:

  • Contactless Sign-in/Sign-out
  • Introduction of Social Distancing Champions to monitor hygiene practices and social distancing
  • Staggered lunch and breaks
  • Re-introduce Covid-19 Infection Control training for managers and Infection Control toolbox talks for all staff
  • Delivery driver to stay with vehicle or in Driver Safe Zone
  • Tool Box Talk on social distancing while travelling by public transport
  • Provide staff with masks if using public transport

It is more important than ever for us all to remain CovidSafe and practice social distance, wash your hands regularly, stay home if unwell and call our Covid-19 hotline for any questions on 1800 983 006.

We are all thinking of our fellow Victorians during this time and we will keep staff, families and supported employees up to date with any decisions as they are known.

We welcome and encourage any feedback you have so please don’t hesitate to email or call your local WHS Business Partner.

Stay safe.


Kind regards

Andre Donne

Andrew Donne
Chief Executive Officer


03rd July – Victoria services update

We would like to update you on the current situation at Endeavour Foundation due to the increase in COVID-19 case numbers in Victoria.

The Victorian government introduced further restrictions on 1 July across the state to keep communities safe and to help reduce the risk of further transmission of COVID-19.

As a result of the latest restrictions in place across Victoria, we will be temporarily closing our Learning and Lifestyle Hub in Keon Park, Victoria effective yesterday (2 July).

This temporary measure is effective from Wednesday 2 July until further notice.

By temporarily closing this L&L effective immediately we aim to decrease the spread and lower the impact of COVID-19.

As part of these restrictions and escalating impacts of COVID-19 in Victoria, we will be extending the temporary suspension of supported employment in Victoria for a further 4 weeks. This is in accordance with the lockdown restrictions currently in place across Victoria.

We will assess these restrictions on the 29th of July.

We understand this is disappointing for supported employees preparing to return to work and for our L&L that just re-opened this week, however the health and safety of all supported employees and staff is paramount.

While we cannot make any concrete assertions about return to work timelines, we will follow government advice and ensure we are confident we can begin operating again without exposing any employee to the risk of infection.

We will continue to follow Government guidelines and advice and provide updates when we are able to re-consider re-opening these services again.

As always, thank you for your support and cooperation.


Yours sincerely

Andre Donne

Andrew Donne
Chief Executive Officer


24th June

Dear #teampossible,

We're days away from phase 1 of reopening of services, with 30 L&Ls reopening next week. I wanted to share this incredible video put together by our marketing team, welcoming back our returning L&L customers. Your might recognise a few familiar faces in there!

Thank you once again for your commitment to your teams and customers throughout this time. This will be my last COVID-19 update before we transition back to regular communications channels, so I wanted to take the time to express my gratitude for your unwavering #teampossible spirit.

Reminder to complete Infection Control Training Module and Toolbox Talk

With the reopening of sites, it is more important than ever that all Home Site Supervisors, Portfolio Managers, Operations Managers and Site Managers complete their infection control training module.

Many of you have completed this training but it is critical that everyone completes this requirement.


The Infection Control Training module has been added to Engage for you to complete. This module has been released by the Department of Health and covers the fundamentals of infection prevention and control for COVID-19.

Toolbox Talk

You must also complete the Toolbox Talk with your teams, with attendee’s names to be entered on the toolbox talk attendance record. Managers then must email the toolbox talk attendance record to where the attendee names will be collated and their attendance entered into the Engage database.


Click here to download a copy of the Safety Bulletin

Click here to download the Toolbox Talk

Rostering Weekend Support

We have commenced our new Rostering Weekend Support with Edmen Staffing Solutions. Our first weekend of transition was a success, with feedback from teams saying the communication, teamwork and support provided was outstanding.

The transition will continue to progress over the next few weeks, and will be supported by Endeavour Foundation Rostering Officers to ensure a smooth handover.

Hours of Operations

Hours of operation are 6:00am – 6:00pm on Saturday and Sunday. Rostering Weekend Support can be contacted by phoning 1800 800 585.

When to call Rostering Weekend Support

Please call Rostering Weekend Support for any of the following issues:

  • Rostering issue
  • NO FILL has occurred
  • Unable to attend today’s 1:1 shift
  • There is a no-show 1:1 shift

When to contact the Rostering Team

Please refer to the Rostering team for all other non-urgent shift or backfill queries. They can be contacted on 1800 800 585 or via email at between Monday to Friday 6.30am – 6.00pm.

Please contact Rostering on 1800 800 585 or via email at for any questions.

Access to Winc / Stationery Ordering

With the phase 1 reopenings happening next week, our Procurement team have made accessing Winc products (such as stationery and PPE) easier for Home & Community sites.

Now you do not need to request access to view products. You can click on this new link and follow the instructions to complete an order.

This link will sit on the Winc page of the intranet. Orders are still to be placed via SD Purchasing. Contact for any questions.


Kind Regards.

Andre Donne

Andrew Donne
Chief Executive Officer


17th June

Dear #teampossible,

As we prepare for the phase 1 of service reopenings this week, I would like to thank everyone for their continued effort and dedication to getting our services back up and running in a COVIDSafe manner.

Getting to this point has been no easy feat, with so many of you working around the clock to ensure our services are safe for our customers, families, and fellow team members. The dedication you have shown is inspiring, so thank you for your #teampossible spirit!

Updated Screening Documents

We have an updated batch of COVID Screening documents now available on our intranet and internet pages (under 'Resources'). These updated documents include important screening questions, as well as new tools including.

  • Multiple Person screening tool
  • COVID-19 Symptoms infographic
  • Contract or Visitor screening tool
  • Updates to Staff and Customer screening tools
  • Updates to the Senior Leader clearance

It is important you review these new screening requirements due to the changes and further consideration implemented.

Please ensure you dispose of all old screening tools and use the updated versions moving forward.

Click here to read the screening tool safety bulletin

Transport Services

With services soon reopening, a selected number of transport services will resume to support our customers with attending their service.

In order to make sure customers are practicing COVID-safety while taking transport, the safety team have developed a safety bulletin, Toolbox talk and EasyRead for staff and customers.

These documents are also available on our intranet and internet pages (under 'Resources').

Tip Shop Service Reopenings

More service reopening’s have happened in the past fortnight, with the staged reopening of a number of our Recycle Markets and Tip Shops commencing.

Our reopened Recycle Markets are:

  • Caloundra
  • Buderim
  • Yeppoon
  • Reedy Creek

Our reopened Tips Shops are:

  • Archerfield Tip Shop
  • Geebung Tip Shop

COVIDSafe restrictions will be in place at each site to ensure the safety of customers and employees.

Fly into July

Endeavor Foundation is a charity partner of Fly into July, a month-long step challenge, designed to inspire everyone towards an active and healthy lifestyle.

This event presents an excellent opportunity for staff, supporters, and customers to improve their physical health and their mental wellbeing each and every day, at a pace that suits them. The added bonus is that participants will also be acting as fundraisers for our services, with a particular focus on the Thrive Hub, enabling us as an organisation to do more for our community.

To become a participant

  • Visit to create a supporter page and set up your fitness tracking.
  • Once you're set up there, you need to also officially register for the main Fly into July event, either via the above link or one that will be provided to you in an email direct from the Fundraising team when you set up your supporter page.

The challenge is open to people of all abilities and you participate as both an individual and in a team. You'll be supported every step of the way by your teammates and new friends to meet your own health and fitness goals.

Doolan Street Refurbishment

It's exciting to see so many teams working hard to provide our customers the best facilities and support possible. I would like to highlight a particular project this week that has been part of our Home portfolio refurbishments.

The renovation and refurbishment of our Doolan Street residential house in Nambor has been nothing short of amazing. The team took a vacant, non-compliant property and did some incredible work to transform it into a spacious, fit-for-purpose, quality home with lovely surrounds.

Well done to all of you involved in this project, our customers will surely be delighted to move into this new home!


Kind Regards.

Andre Donne

Andrew Donne
Chief Executive Officer


16th June

Dear #teampossible,

It's been an exciting few weeks as we gear up to start reopening some of our services. Thank you once again for your ongoing resilience and determination in the face of such rapid change.

Today, I want to share with you in this video what our recovery planning and reopening of services will look like, including plans for our Business Solution sites, transport, COMAC, and our COVIDSafe procedures.


09th June

Hi #teampossible,

I would like to take the opportunity to provide you with a number of important updates in regards to the re-opening of our services and how we will be communicating with you in the future particularly in relation to when people are sent for Covid-19 testing.

Re-opening of Services

I recently informed you that on the back of the Government guidelines on easing Covid-19 restrictions, Endeavour Foundation were working towards a phased approach to re-opening services.

Learning and Lifestyle centres

I’m pleased to inform you that the first wave of our Learning and Lifestyle (L&L) centres will be opening on June 29. A full list of phase one L&Ls can be viewed here. We are still reviewing and assessing all other L&L centres and will provide an update on these services in due course.

Business Solution Work Sites – ADEs

Further, we are working towards opening our first wave of work sites and welcoming back some of our Supported Employees by 20 July. A full list of phase one Work Sites can be found here.

Community Access and In-Home Support Services

We intend to re-commence non-essential Community Access and In-Home Support Services from 20 July. This will be after we have both of our phase one L&L and Work Sites up and running.

How we will communicate with you when someone is sent for Covid-19 testing

As you will know, across the nation restrictions are beginning to ease as we continue to see great results from all of the hard work to contain the Covid-19 pandemic.

Alongside the easing of restrictions, we are also seeing the Government increase the number of Covid-19 tests. Now those with even the mildest of symptoms are being sent for testing.

Over the past few months, we have committed to providing open, transparent and regular communication to our families, customers and staff. In particular, when a staff member or customer has been sent for Covid-19 testing, we have called the individual families and relevant staff. We are pleased to say, no-one who has been tested has been positive.

What’s changing?

With the increase in Government testing of even the mildest of symptoms, we are seeing the number of staff and customers being sent for Covid-19 testing increasing significantly. We expect this to continue as we reach the peak of cold and flu season.

From today, we will now only communicate using the following guidelines:

Where a customer has been sent for testing

  • We will only contact the families and carers of the person who has been sent for Covid-19 testing.
  • We will only contact the staff who were in close contact with that person on the day they were sent for testing.

Where a staff member has been sent for testing

  • Their manager will be informed as per current process.
  • We will only contact the other staff members who were in close contact with that person on the day they were sent for testing.
  • The person sent for testing will not be allowed back to work until they have received a negative test, have been symptom free for 48 hours and have a Senior Leader Clearance.
  • There will be no requirement for those staff who were at work that day to stay away while waiting for test results.

This approach is aimed at reducing the volume of communications, particularly as we begin to re-open our services and we head deeper in to cold and flu season where it is very likely that a large amount of testing will be done.

Be assured that as per current Government guidelines, if anyone tested positive to Covid-19, contract tracing would begin and all appropriate parties would be contacted. We would also follow all Covid-19 Emergency Management processes established when the pandemic first began.

If you have any questions or concerns, don’t hesitate to reach out to your leader of the Workplace Health and Safety team.


Kind Regards.

Andre Donne

Andrew Donne
Chief Executive Officer


04th June – Limited Measures

We are constantly monitoring advice from the Federal Government and as new information and guidance is released, we adjust our current measures as required. With the recent announcement from the Queensland Government on 31st May relaxing some of the state’s COVID-19 restrictions, we have adjusted our support model accordingly.

From midnight Friday 5th June we are introducing the Limited Measures model of COVID restrictions to reflect this latest advice.


Find out more


04th June

Dear #teampossible,

As we continue to evaluate our reopening plans in the wake of COVID-19, I would like to update you on decisions made around our retail store operations.

In April, we temporarily closed our retail stores in accordance with government policy and public health guidelines.

Review of Endeavour Foundation Retail Stores

As we know, COVID-19 has had a significant impact across all communities, which has triggered a review of the ongoing operations of our retail stores.

In recent years, there have been many factors that are changing consumer spending patterns and adversely impacting our retail network. This includes competition from online retailers, low-priced clothing in large chain stores, and increased spending in shopping centres rather than main street locations. This is in addition to the impact of COVID-19.

The result of this review is a decision to exit the retail network at the earliest opportunity.

Retail Stores Closing

We are permanently closing our Kirwan, Gympie, Golden Beach and Peregian stores with full exit before 30 June 2020. This leaves only two stores, Stafford and Capalaba, for which options for early exit continue to be investigated.

This is sad news to all who have put such effort into our retail operations over the years. Please be assured that this direction is not based on any under-performance of inpiduals or the network, but rather is based on the need to focus as closely as possible on our core mission to support people with an intellectual disability, particularly during times of crisis such as COVID-19.

I would like to take this opportunity to thank the Retail team, be they employees or volunteers, for their long term commitment to the network.

If this information causes you concerns and you would like someone to talk to, please don't hesitate to reach out to your leader. Also remember that our free and confidential Employee Assistance Program is available to you at any time via 1300 360 364.


Kind Regards.

Andre Donne

Andrew Donne
Chief Executive Officer


02nd June

Dear #teampossible,

I hope you all had a relaxing weekend. With COVID-19 restrictions easing around the country over the past few days, I want to share a few resources and good news stories with you on how teams across the #teampossible family are banding together to help support recovery efforts.

COVID-19 Reopening Posters

A range of COVIDSafe posters have been developed for your use to help us prepare for the phased reopening of our sites. The suite of posters includes:

  • CovidSafe Plan – A3
  • Capacity poster
  • Food handling reminders
  • Covid-19 hotline
  • Handwashing poster
  • How to use hand sanitiser
  • Keeping your distance
  • Number of people in area
  • Precautions to take
  • Symptoms of Covid-19

It is important that each site displays these posters where appropriate to ensure staff and customer safety and hygiene is maintained daily. Managers can download and print the whole suite of posters on the Managers COVID-19 page of the intranet or you can find these posters under the resources section of our COVID webpage.

Thrive Online Hub

Three weeks after the official launch of the Thrive Online hub, the latest initiative from our Keeping in Touch program, customers have been downloading videos, ideas and activities to help them stay well, stay connected, and thrive throughout the COVID-19 restrictions.

We have had some excellent feedback from customers and families who have enjoyed taking their Endeavour experience online. The teams are hard at work developing a suite of learning videos and workbooks, focusing on cooking, fitness and music videos. Our relaxation, art and gardening modules are also not too far away, so watch this space!

If you have a customer who is loving the Thrive activities, let us know! Email with your stories and pictures.

Click here to view the Thrive Online Hub!

Endeavour Foundation Staff Discounts for Whitegoods

The last few months have been a challenging time for all of us. To help our Endeavour Foundation family through these tough times, our procurement team have done a wonderful job securing a staff discount deal with Harvey Norman Commercial for the supply of Whitegoods and Appliances to Endeavour Foundation employees. Please note these staff discounts are available to all Endeavour Foundation staff for the foreseeable future.

All staff can purchase whitegoods and appliances from Harvey Norman Commercial at discounted prices (excluding Miele, Neff, Siemens, Gaggenau, AEG, ASKO, DSN brands) with delivery included.

Click here for instructions on ordering discounted items for Endeavour Foundation employees (scroll to the Staff Discount section for details on ordering whitegoods for staff).

Aon Super Partnership for Supported Employees

More excellent news of teams doing what they can during COVID-19 to support the #teampossible family. Our Corporate Partnerships team have worked closely with Aon Superannuation, the default super fund for Endeavour Foundation employees, to look at ways to help our supported employees throughout the COVID-19 pandemic.

All of our supported employees receive a ‘fee rebate’ into their super fund, which will mean thousands of dollars more in their super fund when they retire.

Even though supported employees have had to be stood down during the COVID-19 pandemic, the Corporate Partnerships team have worked with Aon and agreed to continue providing this fee rebate, regardless of whether the supported employee is working or not. This will ensure our supported employees’ super funds are not disadvantaged during these difficult times.

Thank you and well done to so many teams going the extra mile support #teampossible during COVID-19.


Kind Regards.

Andre Donne

Andrew Donne
Chief Executive Officer


26th May – Recovery Planning – Staff Communications

Frontline Staff

With the easing of restrictions that have been announced by the Government, Endeavour Foundation has started to consider how we can reopen some of our services in a safe way for staff and customers.

Our plan is to reopen services through a phased approach, in line with the Government road maps on safety, public health rules and maximum capacities in venues.

Reopening of Services – Learning & Lifestyle Centres

In the first phase of reopening, our intention is to reopen 28 Learning and Lifestyle services at the end of June. This will be as per the Government guidelines with all sites enforcing a maximum of 20 customers in the site at all times.

We are continuing to review and assess the remaining L&Ls, and we will provide updates as decisions are made. We expect to provide you an update on this in the next couple of weeks.

Click here for the list of L&Ls which will be opening at the end of June.

Reopening of Services – EFIs

Our intention for work sites is to reopen select sites in a phased approach in July.

We will be taking the same approach for EFIs as we are for our L&L services, adhering to Government restrictions and guidelines as we reopen these sites. More information on timing and the process of reopening EFIs will be provided soon.

Engaging Customers

Part of the reopen process is to understand the intentions of our customers and their ability to return back to services in the current environment.

From 1 June, frontline teams will start contacting families of those customers who attend an L&L that will be re-opening in phase 1 to understand customers’ current circumstances and their intentions to return to Endeavour Foundation services.

This process will also be followed for reopening of EFI services in the coming weeks.

We have decided to continue following the Government advice in relation to people who are considered vulnerable or fall in to the high risk categories which is that they should continue to avoid public gatherings and continue practicing social distancing for their own safety and wellbeing. For this reason, those customers over 60 or who fall in to the category of vulnerable will not be coming back to services in phase 1.

Staff Rostering

It will take careful planning and consideration to arrange the required support for our returning customers. We want to ensure all customers are supported to allow for a smooth transition back into our reopened services.

Once we have determined our customers’ intentions and considered these impacts on the Phase 1 L&L roster managers will be in contact with the relevant staff members to discuss these temporary rosters.

COVIDsafe considerations such as social distancing, gathering sizes and limiting customers to certain numbers per day, depending on the size of rooms, will be all factors that go into how rostering will be implemented in a phased approach.

Your manager will be in contact with you regarding your temporary roster within the next few of weeks, in preparation for reopening.

If you are currently stood down or on leave due to health reasons, you will be contacted within in the next week or so to discuss returning to work to L&Ls, which will be re-opening at the end of June.

COVIDSafe Guidelines

Throughout our recovery planning, we will be strictly adhering to the COVIDSafe guidelines implemented by the Australian Government.

All service openings will include COVID-19 safe programs and practices, including screening and temperature checks for customers, staff and Supported Employees, group activities that are in-centre only to reduce the risk of community transmission, and adherence to Government restrictions on gatherings and social distancing.


19th May

Dear #teampossible

Welcome to another week. I hope you all had a relaxing weekend and were able to safely take advantage of the easing social distancing restrictions around the country.

As we prepare as a nation for the return to a post-COVID19 way of life, I want to keep you updated on what we are doing to ensure our customer's and staff wellbeing and safety is being upheld.

Temperature Guns for Home and Community Sites

Fever is one of the key indicators of COVID-19. We have taken the step to roll out temperature guns to all home sites, to ensure our customers and staff are protected and stay safe from infection.


EFIs currently in operation will also require temperature guns. All EFI managers must contact their WHS Business Partner to receive your temperature gun.

As a preventative measure, staff and site visitors must be temperature tested prior to entering the site/service. Temperature screening of staff and visitors will ensure that anyone with a fever (37.5C or more) is restricted from entry into site operations and buildings. Please be aware this is now part of the official screening process for anyone entering sites.

The Safety team have developed a range of resources for use of the temperature guns with customers and staff at your site. You can also access and download these resources at any time on the managers page of the intranet.


Updates to Screening Tools

There have been updates to our screening tools on the managers page of the intranet, with a Customer Visitor Screening Tool (Home) now added.

Please ensure that any visitors answer the questions in the screening tool prior to visiting the service as a vital measure to keep themselves, their family member/friend and the other housemates healthy and safe. This form is to be kept with the sign in register.

Thrive Online Hub

Two weeks after the official launch of the Thrive Online hub, the latest initiative from our Keeping in Touch program, customers have been downloading videos, ideas and activities to help them stay well, stay connected, and thrive throughout the COVID-19 restrictions.

We have had some excellent feedback from customers and families who have enjoyed taking their Endeavour experience online. The teams are hard at work developing a suite of learning videos and workbooks, focusing on cooking, fitness and music videos. Our relaxation, art and gardening modules are also not too far away, so watch this space!

If you have a customer who is loving the Thrive activities, let us know! Email with your stories and pictures.

Click here to view the Thrive Online Hub!

Please stay home if you are sick

A reminder to please remain at home if you are displaying any cold or flu like symptoms, particularly as we move into the colder months of the year.

If you come to work sick or with symptoms, you are putting customers and co-workers at risk which will impact the reopening of services and return to work. If you are concerned about your leave, we can help you. Speak to your manager or for information on leave entitlements.

Please be respectful and, as always, watch out for each other. Our free EAP service via Benestar is always available on 1300 360 364.


Kind Regards.

Andre Donne

Andrew Donne
Chief Executive Officer

14th May

An important Service Delivery update from Kerin McMahon, EGM – Service Delivery.

Dear #teampossible

The past few months have been a long and arduous road for all of us, and I continue to be moved by your outstanding commitment to your customers, and determination to remain positive in the face of such rapid change.

As we prepare as a nation for the return to a post-COVID19 way of life, I want to keep you updated on what Endeavour Foundation's plans are to begin the process of reopening some services in select locations.

Our approach to recovery

As you would have seen, the Federal and State Governments released their roadmaps to a COVIDSafe Australia in early May. Click here to download the Federal Government roadmap.

We are currently reviewing these frameworks and are discussing what this will mean for Endeavour Foundation services.

Throughout the COVID-19 pandemic, the four principles that have guided all of our decisions have been:

  • The safety of our customers, many of whom are vulnerable Australians.
  • The safety of our staff.
  • Adherence to Federal and State Government Guidelines.
  • Preserving our financial sustainability and providing a solid platform for recovery.

We remain committed to these principles throughout our recovery planning from COVID-19.

Reopening Services

The planning and preparation for reopening our services will take time as we continue to navigate the evolving guidelines throughout this pandemic. It is important that our return to regular operations is done with the health, safety and wellbeing of our customers and staff at the forefront of our minds. This is not a simple task or easy decision-making process, and will require a significant amount of planning, consideration, and consultation with customers and staff.

Currently, we are reviewing how we may be able to reopen certain services throughout June and July at a reduced capacity, and with a phased approach in line with all Government guidelines. We are in the process of developing our own roadmap to begin the process of reopening services, and will be communicating regularly with you on these plans as they evolve.

Please note that all service openings will include COVID-19 safe programs and practices, including screening and temperature checks for customers and Supported Employees, group activities that are in-centre only to reduce the risk of community transmission, and adherence to Government restrictions on gatherings and social distancing.

Stay Safe at Home

Although it is exciting to start taking about a return to normal operations, please remember we are not out of the woods yet. It is still of utmost importance that you remain at home if you are displaying any cold or flu like symptoms, particularly as we move into the colder months of the year.

If you come to work sick or with symptoms, you are putting customers and co-workers at risk which will impact the reopening of services and return to work. If you are concerned about your leave, we can help you. Speak to your manager or for information on leave entitlements.

Please be respectful and, as always, watch out for each other. Our free EAP service via Benestar is always available on 1300 360 364.


Kind Regards.

Andre Donne

Andrew Donne
Chief Executive Officer


12th May

Dear #teampossible

As we look toward the future and start planning our recovery, it is still critically important that you keep yourself well and follow all recommended COVID-19 safety measures in place.

CPR During Infectious Disease Outbreaks

It is important throughout this time that teams are up to date with safe methods of performing CPR during outbreaks of infectious disease. The safety team have released this safety bulletin to update you on what to do if you need to perform CPR during this COVID-19 pandemic.

Please read and familiarise yourself with the site First Aid Kit and correct procedures for performing CPR during infectious outbreaks.

Review and Update of Emergency Management Plan

Sites and services currently in operation are required to update their Emergency Management Plan (EMP) and ensure that the quality documents are appropriately updated, evacuations, training have all been entered into Section 3 of the EMP and file soft copy all documents into your One Stop Shop folder located on N:\WHS. Please read this safety bulletin for instructions on how to do this. You can call your dedicated WHSBP for advice and assistance with your Emergency Management Plan.

Please note completion of this Occupiers Statement is required for Queensland sites/services only.

Keeping Laptops, Mobile Devices and Desktops Clean

It is important to continue keeping your workstations sanitised, whether working from home or in the office. Please click here to view how to do this safely.

Please remember, it is of utmost importance that you remain at home if you are displaying any cold or flu like symptoms. These measures are to keep yourself, your co-workers and your families safe from infection.

Please be respectful and, as always, watch out for each other. Our free EAP service via Benestar is always available on 1300 360 364.


Kind Regards.

Andre Donne

Andrew Donne
Chief Executive Officer


30th April

Dear #teampossible

We continue to navigate the rapid changes as a result of COVID-19, and are constantly reviewing the regular updates from the Government and considering how we can support our staff and customers in a safe environment.

I would like to once again thank you for your ongoing commitment to the safety of our customers and each other, and encourage you to provide feedback to

JobKeeper Update – Frontline Staff

Following our application to access the JobKeeper Payment Scheme, we are now registered with the ATO and payments will be commencing this week.

For those eligible employees who earned less than $1500 per fortnight from 30th March to 17th April, there is a payment occurring this week. For those who earned $1500 or more since 30th March no top up payments will occur and your pay will be processed as per standard procedure.

Please also note that your next pay date, 7th May, will be for the pay period 18th April to 1st May.

The organisation will be claiming the JobKeeper payment for eligible employees for this period. If you earn less than $1500 in this fortnight, you will receive $1500 (less tax). If you earn more than $1500 in this fortnight your pay will be processed as per standard procedure including any impact associated with the short-term organisation wide program on working hours as communicated this week.

We have also updated our frequently asked questions based on those we’ve been receiving which you can find here.

Update to Leave Policies due to JobKeeper

As you may be aware, when Endeavour first started reducing services due to the impact of Covid-19, we introduced some additional leave options to support those employees who were affected. These included the ability to go in to 10 days (pro-rata) negative leave and hardship leave. These leave options were introduced before the JobKeeper scheme was announced.

Now that we are eligible for the JobKeeper scheme and are beginning to make payments we have decided to cease the negative leave policy previously in place, for employees who are eligible for the JobKeeper payment. From 2 May 2020, if you are receiving the JobKeeper payment you will no longer be able to access the negative annual leave or hardship leave. If you have already utilised this leave, this won’t affect you. If you have any concerns about how this may impact you or are experiencing hardship, please reach out to your leader to discuss the options available to you.

If you have any questions about the above please speak with your leader or email

COVIDSafe App for mobile devices

The Government announced the release of it's COVIDSafe app this week, and our ICT team has completed some excellent work with analysing various sources of security with this application.

Our due diligence confirms the app is considered low risk and safe to install on company-owned mobile devices.

Installing the COVIDSafe app on your device is completely optional, however we do not recommend installing this app on a shared device (i.e. a phone or tablet used by multiple people) simply because the app has been designed to be used by a single user.

We encourage you to install the app on a phone where you are the sole user. Our ICT team will continue to monitor and will advise if there are any changes that warrant us to revise our security position on this app.

Customer and Staff Screening Process

Our WHS team have released an important Safety Bulletin regarding our updated Staff and Customer Screening tools. Click here to download the latest safety bulletin. Please ensure you have read and understood this bulletin as it contains critical procedures for screening staff and customers for COVID-19.

Our WHS team have released an important Safety Bulletin regarding our updated Staff and Customer Screening tools. Click here to download the latest safety bulletin. Please ensure you have read and understood this bulletin as it contains critical procedures for screening staff and customers for COVID-19.

Staff and Customer Screening Procedure and Tools have been developed to ensure the safety of our staff and customers during the COVID-19 pandemic. It is critical that we identify if a staff member or a customer may be at risk of having COVID-19 as early as possible. This enables us to immediately put actions into place to prevent further infections.

The following screening tools have been distributed to all managers in all portfolios (HOME, WORK, COMMUNITY), and are now available for download on the COVID-19 Managers intranet page (under 'Resources for Managers') and the COVID-19 employees page.

The final step in the screening process requires the use of iAuditor and the relevant managers will be receiving an invite from iAuditor next week, which will share the audit template with them.

Your Yearly Flu Shot - SMS Poll

This week all Support Workers and Home Site Supervisors will receive a text message from Endeavour Foundation asking if you have had or are currently booked in to receive your flu shot for this year. The text message will request a simple YES or NO response.

Please note the WHS team are gathering this information to assess what areas will need prioritisation as we roll out our 2020 flu program. Your answer will not impact your work or rostered hours.

Mobile Devices Deployed to Sites

Last week the ICT and Service Delivery teams did a tremendous job in rolling out approximately 124 mobile devices to our home sites. This initiative was done as a practical way to support people to keep in contact with their family and friends.

Using the smartphones video functionality, such as Skype and Messenger, we aim to bring people together regularly so they can see each other and communicate directly.

Watch this space for some great photos and stories of our customers connecting with their families and friends via their mobile devices, plus tips and tricks for keeping your mobile device clean and safe for customer use.


For your priority action by 12pm Thursday 23rd April – JobKeeper Nomination Form

For clarity, all employees, including those whose roles are not currently impacted, should fill in this form, even if you do not meet the JobKeeper eligible employee criteria (as you will be able to make this selection). The subsidy is available to all employees.

To access the JobKeeper payment, please follow the below instructions.


Firstly, please consider any impact this payment may have on other Government payments or subsidies you might receive.

In order for Endeavour to access this payment and be able to subsidise your salary, we require you to undertake the following action immediately.


Step 1: Confirm your eligibility to access the JobKeeper payment scheme. Please refer below to the FAQ: What is an ‘eligible employee’ for JobKeeper


Step 2: Fill in the JobKeeper Employee Nomination Notice. You have 2 options for how you can complete this:


Option 1:

  • Complete the online form which Endeavour has created to capture all the relevant information and accept your Nomination.
  • This is a Government approved format to receiving your nomination.
  • Complete this form now

Option 2:

  • Fill in the JobKeeper Employee Nomination Notice by downloading the JobKeeper Nomination Form PDF

  • When you get to ‘Section D: Declaration’ you will notice that you can’t fill in the signature box. That is OK. We are able to accept your declaration via email.
  • Send your completed form, via email to with the following information:

    Subject Line: (Insert your Full Name) JobKeeper Employee Nomination Notice

    In the body of the email, copy and paste this wording:

    I agree to be nominated by Endeavour Foundation for the JobKeeper scheme.

    Attach your completed JobKeeper Employee Nomination Form

Endeavour can only access the JobKeeper payment if you have returned the nomination form. To be able to access this payment for the full month of April, we must have your form by 12pm Thursday 23th April.


If we do not receive it, we will not be able to access this payment and we can not pass it on to you.


Dear #teampossible

Yesterday I provided an update on the JobKeeper payment scheme and Endeavour Foundation’s intention to apply following our estimation that we will see a 15% drop in revenue for the month of April.

Today I am providing some important information on how to access this scheme and am calling on you to please action this email by 12pm Thursday 23rd April.


Why your participation is so important

The payment scheme is available to all eligible employees, regardless of whether or not your role has currently been impacted by a stand down or reduction in hours.

Endeavour Foundation is relying on the subsidy for salaries provided by the JobKeeper payment scheme to help alleviate some of the financial burden currently being experienced from recent Covid-19 related service closures. Current data indicates we are experiencing significant reductions in revenue estimated to be worth $70M per annum.

By participating in the scheme you are helping us to:

  • Keep more people in jobs - even if at a reduced capacity,
  • Support your colleagues - particularly those who have been heavily impacted by our service closures, and
  • Maintain financial sustainability - reducing the financial impact of service closures by accessing available Government support.

What happens if I don’t sign the nomination form?

If you choose not to sign the nomination form, Endeavour Foundation will not receive a subsidy for your salary. This subsidy is vital to helping Endeavour Foundation reduce the impact to roles and salaries that the Covid-19 pandemic is having and will continue to have over the coming weeks and months. The more people who nominate for this support, the more funding we will have to help subsidise ongoing salaries.

Personally, I can’t express more strongly to you how important this is to our organisation’s future viability. When I consider our mission as an organisation, our values as a team and I reflect on the amazing work the business has done together over the past weeks, my commitment to leading us through this unprecedented time is unwavering. I hope I can count on your continued support to help me achieve this.

If you have any questions regarding the JobKeeper scheme or the nomination process, please don’t hesitate to reach out to our People and Culture team at or on 07 3900 5460.

Again, please follow the above instructions and provide your JobKeeper Nomination Form no later than 12pm Thursday 23 April.


02nd April – Staying in Place

Staying in Place means we are supporting people to stay at home and away from all situations where the COVID-19 virus might spread easily.

In response to this protective measure, and to assure you we are acting in the best interest of people living in Accommodation Services, 75% of homes will act a Staying in Place measure where residents are 55 years or older, or where people live with a chronic medical condition.

Staying in place will commence at 5pm, Sunday 5 April and is a temporary response to COVID-19.


Find out more


01st April – Suspending work for all supported employees

After very careful consideration, Endeavour Foundation has decided to take unprecedented measures in response to the ongoing COVID-19 crisis by temporarily:

  • suspending work for all supported employees; and
  • closing all sites except for Keon Park, Seven Hills, Oakleigh, Maroochydore, Wacol and Mt Druitt.

These decisions are effective Monday 6th April.


Find out more


27th March – Keon Park and Kew reopen

We have resumed operations on Monday 30th March at our Keon Park and Kew sites.


Find out more


26th March

Due to a staff member who is unwell and being tested for Covid-19, we have decided to shut down two of our Business Solutions sites at Keon Park and Kew for a 24-hour period on Friday 27 March.

This will allow us the ability to do a full sanitation clean of the site.


Find out more


25th March

Learning and Lifestyle (L&L) centres – Temporarily closing

As we follow public health guidelines to prevent the spread of the Coronavirus (COVID-19), we are making changes to the way we operate for the safety of people we support. As a result, we have made the difficult decision to temporarily close all our Learning and Lifestyle (L&L) centres in Queensland, New South Wales and Victoria until further notice. The last day of operation will be Friday 27 March 2020.


Find out more



Important employee actions


The Australian Government announced that all travellers to Australia will be required to self-isolate for 14 days. If you, another staff member, or anyone else you know has returned from overseas, you will need to stay at home. There are large fines for those who do not.

If anyone does need to self-isolate, Qld Health has instructions here.

Flu Vaccination Program – Reminder

To prepare for the flu season, we are offering FREE flu vaccinations to all Endeavour Foundation and subsidiary staff, Supported Employees, Apprentices and Trainees.

Flu vaccinations are one of the best lines of defence against the flu.

To access:

  • Book a flu shot with your GP or local chemist.
  • Retain your receipt so Endeavour Foundation can reimburse you to the value of $13.00
  • Seek reimbursement from your Manager or Supervisor through petty cash.
  • Managers and Supervisors must capture the person’s name and reason for reimbursement and apply DAX 99250P / WHSAF / ZADMIN / PCOP / PEO and Account code 572120.

In the event of an emergency evacuation at the Support Centre:

  • The Chief Warden will require assistance from other workers in the area, so be alert and respond immediately to directions if asked to do so.
  • You may be directed to act as a warden, which may include evacuating workers, (including anyone that requires assistance), doing a final sweep of the building / pod, ensuring people do not re-enter the building, and guiding people to safely cross the road. 
  • Remember to social distance as far as reasonably practical throughout evacuation procedures.
  • Ensure you make yourselves familiar with all the areas of the building, fire diagrams and fire equipment now in the event you are asked to act as a Warden.
  • If the fire alarm sounds, evacuate and gather at the assembly area in the park across the road advise the chief warden if workers are still inside.
  • Chief warden will remain at the front of the building to greet the fire brigade and direct them to the fire panel at reception.
  • Remain at the assembly area (social distancing) until the Fire Brigade has given approval to re-enter the building.



Support Hotline opens for vulnerable Queenslanders in COVID-19 quarantine

The Minister for Communities and the Minister for Disability Services and Seniors announced a new hotline has been activated in QLD to support people who have been advised to quarantine at home.

The Community Recovery Hotline (1800 173 349) will work with partner organisations to arrange non-contact delivery of essential food and medication to people who have no other means of support.

  • Coronavirus hotline – 1800 983 006

    It is free and nurses are available 24/7 to take your call.

  • Benestar Employee Assistance Program

    Benestar is Endeavour Foundation’s Employee Assistance Program (EAP) provider and they are enlisted by Endeavour Foundation to help, listen, and provide advice to you. If you need support, please reach out to Benestar – they are here for you.

    Call 1300 360 364
    Company ID: ENDVF
    Company Token: ENDVF01

  • Endeavour Foundation Coronavirus response team –

  • Latest government information –

  • Rostering – 1800 800 585

  • Complex Support Hub

    The Complex Support Hub can set up an online meeting with your team / leaders to go through concerns or answer any questions the service may have regarding changes to customer behaviour.

    You can contact our Complex Support Hub via email at or phone 0417 472 454.

    Find out more in the Complex Support Hub Practice Bulletin.


COVID-19 Myths

If you are unwell

Compliance requirements – work attendance

20th March 2020

It is critical that all staff comply with our COVID-19 related controls when considering attending work. If you feel unwell, have returned from an overseas trip or have been in contact with someone who has a suspected or confirmed COVID-19 case, stay home and self-isolate.

You will need to seek medical or senior leadership clearance before returning.

Return to work – Senior Leader clearance requirements

As an update to our return to work policy, all staff members are required to complete the Senior Leader Clearance document when considering a return to work without medical clearance during the COVID-19 outbreak.

A Senior Leader Clearance is only applicable to employees in the following circumstances:

  • Having flu like symptoms and are no longer symptomatic
  • NO flu like symptoms but have International travel restrictions and have met the Governments self-isolation guidelines.
  • NO flu like symptoms but have had contact with confirmed case of COVID-19 and have met the Governments self-isolation guidelines.

A Senior Leader Clearance is not sufficient:

  • If an employee has been sent for Covid-19 testing and received a positive result
  • Or have been sent for Covid-19 testing and received a negative result

Any employee having been tested for Covid-19 will require a medical clearance from a health professional prior to returning to work

Leave Entitlements

While we navigate through the continuously evolving COVID-19 situation, we want to ensure your safety and wellbeing remain a top priority.

I would like to remind you of the range of additional leave offerings available to support your wellbeing during this period, should you need to access additional leave due to impacts from COVID-19.

The following additional leave offerings are available to all Endeavour Foundation and Community Solutions Group employees. These additional measures will allow staff to be in their best position if faced with absences as a result of COVID-19:

  • Allocated personal leave balances can be used to cover sick leave or carer’s leave when related to COVID-19.

  • Access up to ten (10) days’ negative annual leave (pro-rata) when your annual leave and long service leave entitlements are exhausted.

    Please be mindful that if you choose to take this option, should you leave the organization prior to accruing a positive balance, you will be required to repay the outstanding balance from your final payment.

  • Additional financial hardship support of up to ten (10) days paid leave (pro-rata) to cover absences where all annual, long service, and 10 days negative annual leave are exhausted (assessed on a case-by-case basis, as approved by Endeavour).

  • Casual employees may be entitled to up to ten (10) days’ additional paid special leave (prorata) due to COVID-19 absences.

There are a broad variety of scenarios which our employees may encounter during the coming months. First and foremost, we want to assure people that Endeavour Foundation is here to support you. Specific guidance on a number of example scenarios where the above additional entitlements may apply are outlined in the Leave Entitlement Scenario guide.

For more information on these additional leave entitlements, read our Fact Sheet and download the Leave Entitlements FAQs.

All additional measures and examples are accurate per current legislative conditions but may change with future Government policy decisions.

You can check your current personal and annual leave balances via your Peoplesoft Employee Self Service portal on our intranet to confirm your current leave status.

Reduced Hours Ways of Working

With the majority of people now working reduced hours, it is important that we be respectful of changes to people's working hours, and help each other navigate these changes as best we can. Below are a few small things you can do to help with the transition to reduced hours.

  • Switch on your Out of Office message for the days you are not working, e.g.: My current standard workings days are ______ to ______. I will respond to your request on my return, however, if you need immediate assistance please contact _______ on _________

  • If you use Microsoft Teams, switch your status to 'Away' for the days you are not working.

  • Block out your calendars for the days / times you are not working.

  • If you use 8x8 telephone services, switch your status to 'Away' for the days you are not working.

These small actions will help you and your teams adapt to these changes and remain respectful of people's working hours.

Staff sickness out of hours

If you or a staff member are unwell, please call the COVID hotline or your local GP in this first instance. Do not attend your GP, hospital or any other face to face medical setting, without calling ahead first. Please let your line manager know you are unwell and stay at home.


Visitors and new customers

Cancel/postpone all non-essential visitors

We are cancelling all non-essential visitors to all EF sites for the foreseeable future. This means all non-essential meetings should be cancelled, school trips, site tours and any other events that are planned both on site and off site. This also includes all visitors to residential properties, even family, at the moment.

Onboarding of new customers

We are using all our people power to manager COVID-19 response right now, so we will not be onboarding any new customers until further notice.


Cleaning and Hygiene

Personal Protective Equipment (PPE)

There’s been some positive developments in regards to sourcing PPE for our services for use in the event of an emergency, and more stock is on its way.

Emergency PPE packs have been distributed to regional hubs including Cairns, Townsville, Rockhampton, Bundaberg, Toowoomba, Bokarina and Gold Coast. We have limited items available and stocks will be distributed locally as a response to emergencies only. Operations Managers will manage these stocks and distribute to sites as required as quickly as possible.

A reminder that all sites are required to maintain suitable levels of PPE through the usual stock purchase process with procurement. Visit Office Stationary for details.

Appropriate use of PPE

The advice from the Department of Health and the NDIS Quality and Safeguarding Commission states that there is no need for disability or health workers to wear surgical masks unless you are working directly with customers who are exhibiting symptoms of COVID-19. If you are working with people with disability, continue to practise good hygiene – wearing gloves where required, washing your hands frequently and so on.

If a case of COVID-19 is suspected by a medical professional, workers will need to practise further infection control measures including use of appropriate PPE.

In the context of NDIS supports and services, where a case of COVID-19 is suspected by a medical professional, PPE may be required in settings where:

  • Supports being provided are essential to the participant’s life, health of safety due to withdrawal or alteration of critical supports;
  • Contact between people exceeds Department of Health guidelines for social distancing or isolation; or
  • There are heightened risks to people with disability due to their vulnerabilities.

These situations may arise in supported living arrangements, or where essential supports are provided to a person in their own home.

Safety Bulletin 123 – Information on the use of surgical masks

We’ve had a number of questions from our people in regards to the requirement to wear a surgical mask within the workplace, see the answers here.

Extra cleaning and handwashing

It goes without saying we all need to have an increased vigilance around cleanliness, handwashing and basic hygiene measures throughout COVID.

  • Ensure all common and frequently handled surfaces are diligently and regularly cleaned using appropriate anti-bacterial cleaning materials.
  • Regular handwashing greatly helps in the reduction of transmission.
  • We have resources available on the Intranet including a handwashing video and poster.
  • Easy read guides on COVID and handwashing are also available on the Intranet and have been sent to families.

Suspected COVID-19 Cleaning Requirements

If you have a suspected COVID-19 case within your service, cleaning will be required to prevent the spread of the virus amongst customers and staff.

To request a professional clean of your site, you’ll need to log a request through MEX.

  • Raise a MEX Works Request against the property address and indicate the nominated Service Delivery Manager.
  • Contact the respective Regional Asset Manager and inform them of the details.
  • Glenn Tadman; Mobile: 0429 968 851 (Brisbane Metro, Gold Coast, Toowoomba, Stanthorpe, Warwick, Caboolture.)
  • Simon Northey; Mobile 0428 116 170 (All sites north of Caboolture, including Kingaroy & Roma) 
  • Penelope Irish; Mobile 0417 116 413 (VIC & NSW all sites)
  • The Regional Asset Manager will organise and liaise with the nominated manager. We expect the clean to be completed within 12 and 48 hours depending on availability of contractors.

Whilst waiting for the professional clean to be booked and completed, site staff are required to immediately undertake a disinfectant clean of all surfaces and touch points.

Keeping Laptops, Mobile Devices and Desktops Clean

Before cleaning, remove any media from drives and turn off all connected devices and the computer. Disconnect all power sources. Do not use wipes containing sodium hypochlorite (bleach) or chlorine-based solutions.

Cleaning the cover of your computer

  • Use only mild cleaning solutions (non-ammonia based and non-abrasive) and a damp lint-free, soft cloth to clean the painted surfaces of the computer.
  • Apply non-ammonia based cleaner onto the cloth.
  • Absorb the cleaner into a sponge or lint-free, soft cloth.
  • Squeeze out the excess liquid from the sponge or cloth.
  • Wipe the cover using a circular motion taking care not to let any excess liquid drip.
  • Wipe the surface to remove any left-over cleaner.
  • Rinse the sponge or cloth with clean running water and squeeze out any excess liquid.
  • Wipe the cover with the clean sponge or lint-free, soft cloth.
  • Wipe the surface again with a dry, lint-free, soft cloth.
  • Wait for the surface to dry completely and then remove any fibres left from the sponge or cloth.

Cleaning your keyboard

  • Absorb some isopropyl alcohol on a lint-free, soft cloth.
  • Squeeze out excess liquid from the lint-free, soft cloth.
  • Wipe the key top surface with the lint-free, soft cloth, ensuring no liquid drips on or between the keys.
  • Allow to dry.

Please remember to never spray or pour any liquid cleaner directly on the LCD display or the keyboard. You can use compressed air from a compressed air can to remove any crumbs and dust from beneath the keys. Do NOT use an air compressor.

Cleaning your LCD display

  • Gently wipe the display with a dry, lint-free, soft cloth.
  • Wipe or dust the stain gently with a dry, soft cloth.
  • If a stain, smudge, or other blemish remains, moisten a lint-free, soft cloth with water or a 50-50 mixture of isopropyl alcohol and water (distilled or deionized).
  • Wring out as much of the liquid as you can from the lint-free, soft cloth.
  • Wipe the display again; do not let any liquid drip into the computer.
  • Allow the display to dry, then close the lid if the computer has one.

Anti-static LCD cleaning cloths, Kim Wipes, and some types of lens cleaning wipes are also acceptable alternatives for a lint-free, soft cloth. Please remember Isopropyl Alcohol is a flammable liquid. Do not use this cleaner near an exposed flame or when the system is on.

For more information on cleaning devices, please visit the Lenovo website.

RiskMan – logging COVID-19 related incidents

All COVID-19 related incidents need to be logged in RiskMan and a dedicated subclass has now been created.

Reporting and recording COVID-19 Incidents in a timely manner is a critical component of tracking, isolating and controlling risk to ensure the health and safety of our customers and employees. Riskman guide.




Scenarios for JobKeeper

  • Jenny ordinarily receives $1,800 a fortnight before tax, and is continuing her normal hours, so she will continue to receive her regular income and the JobKeeper payment will help her employer by subsidising part of her ordinary income.
  • Brett ordinarily receives $900 a fortnight before tax and is continuing to work his normal hours, and is eligible for JobKeeper, so he will receive $1,500 a fortnight before tax.
  • Carly usually works part-time, with a fortnightly pay of $1000 (before tax). Carly’s shifts have ceased due to COVID-19 and she has been stood down. Carly is eligible to receive JobKeeper payments and will receive $1500 per fortnight (before tax).
  • John usually work full time, with a fortnightly pay of $2280 (before tax), which is $30 per hour. John’s shifts have reduced due to COVID-19. He has been working 40 hours per fortnight and taking the rest as annual leave. John has been receiving normal time each fortnight of $1200 (before tax) and $1080 (before tax) of annual leave. John is eligible to receive JobKeeper payments. John will continue to work 40 hours per fortnight and will receive $1500 (before tax) each fortnight. John can decide whether he wants to continue to use his annual leave to top him up for the fortnight to his typical fortnightly pay of $2280 (before tax).

JobKeeper FAQs

  • How does JobKeeper work?

    Eligible employers will be paid a minimum $1,500 per fortnight per eligible employee. This applies to all eligible employees whether they are working full time, part time or currently stood down.

    Eligible employees will receive from their employers a minimum of $1,500 per fortnight, before tax. What this means is that if you currently earn more than $1500 per fortnight, you will continue to receive your salary and the JobKeeper payment helps to subsidise that salary so that Endeavour can keep more people in their jobs. If you currently earn less than $1500 per fortnight, you will be paid the full $1500 per fortnight, less the tax amount, so you will receive a greater salary than normal.

    The JobKeeper payment is not a bonus payment on top of your current wage, but instead is a Government contribution towards salary costs to maintain business viability.

  • How does JobKeeper work with Access Pay?

    If you are currently salary packaging through Access Pay, you can continue to do so, as the JobKeeper payment is taxable. You do not need to contact Access Pay and advise them that you are receiving JobKeeper.

  • What does this mean for Endeavour Foundation?

    We are making an application to access this scheme on the basis that our April financial forecast meets the revenue decline eligibility requirements.

    The ability to access JobKeeper payments is both a positive and a negative for Endeavour Foundation. It means we are able to access Government support to help us pay our employees, in particular those who have been directly impacted by our service closures, which is a great result. It does however mean that we are experiencing significant reductions in revenue estimated to be worth $70M per annum based on current data.

    Importantly, it’s critical to highlight that the JobKeeper payments only subsidise a portion of the revenue losses being incurred by Endeavour Foundation during the COVID 19 crisis. There is still a significant gap between the decrease in revenue we are experiencing and the wage subsidies the JobKeeper program will provide. The ELT and Board are working on a strategic approach to managing this challenge, which will we share as it is finalised.

  • What does this mean for me?

    Whether your role at Endeavour has currently been impacted or not and you fall under the criteria of an eligible employee, you can access the JobKeeper payment, which will be managed by the People and Culture team.

    For Endeavour Foundation to access JobKeeper payments to pass through to you, it does require action from all eligible employees.

    Importantly, the eligible payment periods of the JobKeeper program are from 30 March 2020 until the end of September 2020.

  • What is JobKeeper?

    The JobKeeper payment helps businesses severely impacted by COVID 19, cover a portion of their employees’ wages, so more Australians can retain their jobs and continue to earn an income. The JobKeeper scheme assists by paying a portion of eligible employees’ wages. Without this funding support, many organisations would not be able to afford to retain their employees.

    Its purpose is to help keep more Australians in jobs and earn a base level income, even if it is less than their normal salary, as well as help businesses maintain a connection to their employees.

  • When is JobKeeper effective from?

    JobKeeper is effective from 30th March. What this means is, if you earned less than $1500 per fortnight from 30th March to 17th April, you will receive a top up payment this week. Ongoing, if you earn less than $1500 per fortnight, you will be receiving $1500, less tax.

  • Will I be reimbursed leave that I have used already?

    No, the introduction of the JobKeeper payment does not have an impact on any leave you have already utilised and been paid for.

  • Can I change my leave requests going forward? For example from annual leave to leave without pay? Or from full pay annual leave to half pay annual leave?

    Yes. If you wish to change leave for the pay period ending 1 May, you will need to cancel the leave in PeopleSoft and resubmit the leave, and have your manager approve it by close of business 1 May. You can also change your leave for future fortnights.

  • Can I decline shifts now that I will be getting JobKeeper?

    No, you must still comply with any reasonable request to attend work. If you refuse a reasonable request to attend work you will no longer be paid the JobKeeper payment.

  • What is an ‘eligible employee’ for JobKeeper?

    In keeping with the definitions provided by government, an eligible employee under the JobKeeper Payment scheme means:

    • You are employed by Endeavour Foundation (including if you have been stood down or re-hired)
    • You are either a
      • permanent full-time or part-time employee at 1 March 2020
      • long-term casual employee (employed on a regular and systematic basis for at least 12 months) as at 1 March 2020 and not a permanent employee of any other employer
    • You were at least 16 years of age on 1 March 2020
    • You were an Australian resident as at 1 March 2020 within the meaning of the Social Security Act 1991, which requires that you reside in Australia, and are one an Australian citizen, the holder of a permanent visa, or a Protected Special Category Visa Holder. More information about these requirements can be found from the Services Australia website under residence descriptions. You can also be an Australian tax resident who is a Special Category (Subclass 444) Visa Holder. Employees who are not permanent residents of Australia must notify Endeavour Foundation of their visa status to allow us to determine if you are eligible.
    • You were not in receipt of any of these payments during each JobKeeper fortnight you wish to apply for
      • government parental leave or Dad and partner pay
      • a payment in accordance with Australian worker compensation law for an individual’s total incapacity for work
    • You agree to be nominated by Endeavour Foundation
      • you can only nominate one eligible employer to receive JobKeeper subsidy payments from
  • If I was stood down or moved to reduced hours that put me below a wage of $1500 per fortnight from 1 April and when Endeavour Foundation applied for the JobKeeper program, am I entitled to any back pay?

    If you are an eligible employee, the JobKeeper payment scheme is available from 30 March 2020 to 27 September 2020. To be eligible to access the payment for the 2 fortnight’s worth of JobKeeper payments for the month of April, you MUST return your JobKeeper Nomination Form to Endeavour no later than 12pm Thursday 23 April. If you get the nomination back in time, you will receive these payments in the pay run on 6 May. If you do not get your Nomination Form back in time, you will not be eligible for any payments in April and your eligibility will commence from the May JobKeeper payments

  • If I am currently accessing the JobSeeker payment, am I eligible to also claim for JobKeeper?

    No you can only claim for one of the Government support programs. If you are eligible for JobKeeper per the eligibility criteria you will need to decide which payment you would like to access. We suggest you consider your financial situation when making this decision. Please visit the Services Australia website for more information.

  • If I am receiving JobKeeper from another employer, can I also receive JobKeeper from Endeavour Foundation?

    No, you can only receive JobKeeper from one employer. If you are a long-term casual and have other permanent employment, then you must nominate for JobKeeper via your permanent employer. If you have two part-time permanent employers and both are eligible for JobKeeper, you must select nominate and apply for organisation to receive your payments from.

  • Can I choose to be stood down from my role or not accept a redeployment and access the JobKeeper payment?

    No. The JobKeeper payment is intended to support businesses and their employees remain employed or connected with the organisation in the instance that a role can no longer be financially supported for the period of the Covid pandemic. It is not intended to fund an optional choice to work or not. If your role is required within the organisation in some capacity or it is impacted but there is a reasonable option for redeployment that will be the option that is provided to you.

  • Who should I speak to if I have any questions?

    If you have any questions, reach out to our People and Culture team at or on 07 3900 5460.

  • If I have been recently stood down, redeployed or been on reduced hours, do I still qualify for JobKeeper?

    Yes. So long as you meet the other eligibility criteria of JobKeeper

  • How much is the payment worth?

    The federal government will pay eligible employers $1,500 before tax per fortnight for each eligible worker. Employees will receive from their employers a minimum of $1,500 per fortnight, before tax.

    • If you currently earn more than $1500 before tax per fortnight, you will continue to receive your salary and the JobKeeper payment helps to subsidise that salary
    • If you currently earn less than $1500 before tax per fortnight, you will be paid the full $1500 per fortnight, less the taxed amount
    • The JobKeeper payment is not a ‘bonus’ payment to employees on top of their current wage
  • Will I receive $1,500 even if I ordinarily earn less?

    If an employee ordinarily receives less than $1,500 in income per fortnight before tax, their employer must pay them, at a minimum, $1,500 per fortnight, before tax. It is therefore possible for a long-term casual or part-time worker to receive more than their ordinary pay.

  • What about superannuation?

    Your superannuation will continue to be paid on your regular wages, but not on additional JobKeeper amounts you will receive if you currently earn under $1,500 per fortnight before tax.

  • Why is the JobKeeper payment important for Endeavour Foundation?

    The JobKeeper payment provides financial help for Endeavour Foundation to continue funding salaries of our employees. The JobKeeper funding helps:

    • Lessen the impact on changes to staff employment
    • restart when crisis is over
    • maintain connection to employees
    • help employees keep their jobs, even if hours are cut
    • help employees earn a suitable base-level income, even if less than their normal salary

    There are also some great resources online with further information on the JobKeeper program.



NDIS updates

The NDIS has a disaster recovery response page with all their specific updates around COVID-19 and how it impacts on planning meetings, as well as resources for participants



Finance Support

With rapidly changing advice being provided by Centrelink, banking institutions and Government departments, we’ve pulled together a list of resources to help you find information should you require it.

Mortgage payments

A number of Australia’s major banks will be allowing home loan customers to defer their home loan repayments for up to six months. You’ll need to apply through your home loan provider.


At the time of writing this, the Residential Tenancy Agency (RTA) had not received advice from the State or Federal Government that financial relief or legislative changes has been announced. Please refer to this website for more information about rental payments during COVID-19.

Childcare payments

Essential services such as early childhood education and care (while it is safe to do so) currently remain open. Additional child care subsidies (ACCS) may be available for those who are eligible which means you can receive up to 13 weeks of subsidies towards your child care fees. Find out more through MyGov.

Medibank (Health Insurance Partner for Endeavour Foundation)

Medibank has released an update around member support and COVID-19 with additional benefits for members related to COVID-19 and options to suspend policy payments through their financial hardship policy. Email if you have any questions.


There have been a number of new supports offered for people and families affected by the coronavirus pandemic.

The Prime Minister has recently announced changes to the income test for people wishing to access the JobSeeker payment, meaning their partners could earn almost $80,000 a year and they would still be eligible for the payment.

For more information on financial support that may be available to you, click here.



Sector wide response by COAG

The Council of Australian Governments (COAG) Disability Reform Council announced yesterday of their imminent priorities in light of COVID-19.

They are aware that the health and safety of participants, providers, paid and unpaid carers is a key concern for everyone in the sector.

The Council agreed on the following priorities:

  • Ensure appropriate consideration is given to people with disability and the disability services sector in the health response, including access to telehealth, infection control training and personal protective equipment.
  • Ensure the ongoing delivery of core NDIA service delivery as part of the NDIA’s Pandemic Plan, including the shift from face-to-face planning to telephone planning, and the redirecting of NDIA staff and partners to priority service delivery roles that support participants in response to COVID-19.
  • Ensure the continuation of services to NDIS participants through the extension and increased flexibility of NDIS plans where necessary so that the NDIA can focus on reviewing plans that may require amendment in response to the impact of COVID-19.
  • Ensure appropriate plans are in place to respond to any workforce shortages that may arise as a result of COVID-19.
  • Ensure providers are supported to remain viable during the period of impact of COVID-19 and beyond.

Basically, this means they are aware of the array of issues that are being faced by participants, families, service providers, frontline workers as a result of COVID-19 and we expect to hear positive news regarding these items soon. These will be communicated via the NDIS and we will also keep you posted.




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