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Free Webinar for Support Coordinators

Navigating Complex Conversations and Professional Boundaries.
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Register for Upcoming Webinar

  • Date: Tuesday, 20 October 2026
  • Time: 12:00 pm – 1:00 pm (Brisbane time)
  • Location: Online via Microsoft Teams
  • Cost: Free

Once you register, you will receive a confirmation email and a link to join the webinar.

*To support accessibility for all attendees, the webinar will include live automatic captions, accessible presenter practices, text-based Q&A, and a recorded session with captions provided post-event.

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Supported Independent Live (SIL) Provider Registration Changes and Home and Living Pathways

Support Coordinators regularly navigate conversations involving providers, nominees, therapists, families and multidisciplinary teams. While collaboration is essential, balancing different perspectives, managing expectations and maintaining professional boundaries can sometimes be challenging.

Join our free webinar to explore practical strategies for navigating complex conversations with confidence while keeping participant choice and control at the centre of every decision.

We'll discuss common boundary challenges, role clarity, competing expectations and how respectful communication can strengthen relationships between Support Coordinators, providers and participants. You'll also hear practical examples of collaborative approaches that support better outcomes for everyone involved.

Speakers:
Mary Ingerton – Managing Director, Support Coordination Academy

Shanniah Brennan – Operations Manager – Client Support, Endeavour Foundation

Key Takeaways

In this practical session, you will gain clear, real-world insights into:

  • Building confidence in conversations with providers, nominees, therapists and families
  • Managing professional boundaries while navigating competing expectations
  • Responding to role creep, emotional labour and complex relationship dynamics
  • Supporting respectful collaboration across multidisciplinary teams
  • Keeping participant choice and control at the centre of complex conversations

The session will also include a live Q&A, allowing you to ask questions in real time.

Who This Webinar Is For

This webinar is suitable for Support Coordinators and professionals who are:

  • Navigating complex conversations across a participant's support network
  • Looking to strengthen professional boundaries and collaborative practice
  • Managing competing expectations between participants, families and providers
  • Committed to participant-led decision making and positive working relationships

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