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Feedback and Complaints

Tell us what you think.
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Your Thoughts Matter

Whether you have concerns about our services or suggestions about how we could improve, we invite you to share your views. We have a comprehensive feedback and complaints process, and you can expect us to listen and act.

Conversely, we would love to hear about what we are doing well. We are always striving to be better, and your feedback helps us to improve.

Please note: You can choose to submit feedback anonymously.

How You Can Share Your Feedback

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Phone

Call us on
1300 730 334

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Online

Submit an
online enquiry

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Email

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In Person

Speak with
your local service manager

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Post

Write to us at PO Box 3555, Tingalpa DC, QLD 4173

phone-icon-36x36

Phone

Call us on
1300 730 334

online-icon-36x36

Online

Submit an
online enquiry

email-icon-36x36

Email

in-person-icon-36x36

In Person

Speak with
your local service manager

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Post

Write to us at PO Box 3555, Tingalpa DC, QLD 4173

Whistleblower Services

If you do not feel comfortable contacting us directly with your concerns, you can reach out to BDO Australia, an external and independent whistleblower reporting service.

Feedback and Complaints Process

For more information about our feedback and complaints process, see the resources below:

Feedback and Complaints are OK

(Standard)

Feedback and Complaints are OK

(Easy Read)

More Support

If you are unhappy with how we have responded to or handled your feedback, you can contact the NDIS Quality and Safeguards Commission (NDIS Commission).

The NDIS Commission is an independent agency established to improve the quality and safety of people with disability by ensuring NDIS service providers are acting ethically.

You can also escalate any concerns or complaints directly to the NDIS Commission. Read more:

NDIS Commission Contact Details

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Phone

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Post

NDIS Commission, PO Box 210, Penrith NSW 2750
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Visit

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Phone

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Post

NDIS Commission, PO Box 210, Penrith NSW 2750
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Visit