Feedback and complaints
Ways you can provide feedback
PO Box 3555
Tingalpa DC QLD 4173
Speak to the manager at your local service
Submit a confidential online form
Confidential feedback and complaints
Endeavour Foundation’s feedback and complaints process ensures people with disability and their support network can formally provide feedback about what is good or could be improved with our service or a complaint if there is a problem related to our service.
Anyone can submit feedback or a complaint about our services including; a person with disability, their family or guardian or supporters, employees, and the general public.
For more information about our Feedback and Complaints process, please see the resources below:
Feedback and Complaints are OK
How to submit feedback or a complaint
Feedback and complaints can remain anonymous, you do not need to provide your name or contact details. However, this means we will not be able to contact you with an outcome. Or, you can use our external Whistleblower Service who will not disclose the identity of a complainant without permission.
The below form can be used to submit feedback or a complaint or you can phone, email, or mail us. You can also choose to submit feedback or a complaint in person to a staff member at your local service.
FAQs
NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of people with disability by ensuring NDIS service providers are doing the right thing.
If you are unhappy with how we have responded to or handled your feedback, you can contact the NDIS Commission at any time.
You can also escalate any concern or complaint directly to the NDIS Commission.
Read more:
- Handling complaints and fixing problems (easy read)
- Quality, safety and you (standard)
- Quality, safety and you (easy read)
NDIS Commission contact details
Phone
1800 035 544 (free call from landlines) or TTY 133 677
Email
contactcentre@ndiscommission.gov.au
Post
NDIS Commission, PO Box 210, Penrith NSW 2750
Visit
NDIS Commission