Support Coordinator FAQs

Endeavour Foundation is Australia’s largest intellectual disability employer, with a range of work and training pathways to support your client’s career goals.

Our welcoming and inclusive workplaces create the ideal environment for employees to connect, feel a sense of belonging and thrive.

Find out more about our leading disability employment services.

We have helped countless people with disability turn their dreams of living independently into a reality – and we would love to support your client to live the life they want in a home that feels right for them.

We are an NDIS-registered disability accommodation provider and offer accommodation with SIL at more than 160 homes along Australia’s east coast, supported by dedicated staff who are available 24/7.

Our SIL services can be accessed across Queensland and in Sydney and Melbourne.

Learn more about our SIL services.

If your client has SIL funding in their NDIS plan and is ready to begin their independent living journey, you can support them via the following steps:

1. Search our home vacancies in your client’s preferred location.
2. Connect with our Intake Team to discuss your client’s funding and their support needs and goals.
3. Arrange a visit for you and your client to a home they like, so your client can take a tour, meet the other residents and support team and get a feel for the place.
4. If your client is keen to move in, we’ll discuss their support needs and what their individual roster of care would look like in the home.
5. If your client is happy to continue, they’re ready to move in.

Don’t be disillusioned if your client doesn't yet have funding. We can always explore living opportunities for your client while awaiting funding. Enquire now.

In short, SIL is the funding for support services and Specialist Disability Accommodation (SDA) is the home in which those services are delivered.

We are both a SIL and an SDA provider. Here’s what that looks like:

As a SIL provider, we manage the supports ourselves, which means we supply the workers who support people in the home with daily living tasks. Generally, this support has a distinct focus on developing your client’s skills so they can live as independently as possible.

We provide SIL services throughout Queensland, western and northwest Sydney and east and northeast Melbourne.

As an SDA provider in Queensland, we also look after the house itself – as in the physical structure, similar to a landlord or property management agency.

SDA is generally only applicable to an NDIS participant who has very high support needs or ‘extreme functional impairment’. It’s designed to ensure people don’t have to pay more for their home because of their disability.

It’s important to note that only a very small percentage of NDIS participants receive SDA funding in their plans.

Essentially, NDIS funding covers the supports a participant requires to live independently, while everyday living expenses are the individual’s responsibility.

The rule of thumb is that if a person without disability is expected to pay for a particular good or service, it won’t be covered under the NDIS.

The NDIS is designed to ensure Australians don’t have to pay more for something because of their disability.

This means your client will typically pay rent and board, just as someone without disability would be expected to fund these costs.

Expenses that are included: Rent, household groceries, bills (including internet), basic kitchen appliances, furniture in shared spaces and shared devices, like a TV.

Expenses that are not included: Independent activities outside the house, medications and/or medicated or specialised groceries, personal subscriptions (like streaming services), specialised kitchen appliances, bedroom furniture and personal devices.

This differs from home to home, depending on the residents’ preferences.

Most residents choose to meal-plan, shop, cook and eat together. Some homes operate with a roster system; others emphasise a group effort.

While support is always available, the residents make these decisions, not the support staff.

If a resident prefers to do their own shopping and cooking, the house will most likely be able to cater to this.

It depends on whether all residents are participating in the activity.

If all residents are participating, then the support costs for that activity would theoretically be covered as part of SIL funding.

If only some residents are participating in the activity, it most likely won’t be covered under SIL funding. This is because SIL supports are primarily based in the home, and if there were residents staying at home, the support staff member would need to remain onsite, too.

That’s not to say residents can’t participate in their desired activity. It would mean they would have to use some of their community access funding.

That depends on the circumstances. If your client’s Support Worker is not being paid as part of their SIL funding, the choice is theirs.

The Support Worker does not need to be an Endeavour Foundation employee, even if the support is taking place inside the home.

If the Support Worker is being paid as part of your client’s SIL funding, an Endeavour Foundation employee will support them.

Individualised Living Options (ILO) is an NDIS support package that enables participants to choose where they live, who they live with and how they receive support. 

With ILO, your client can share their home with friends or housemates. They also have the option to live on their own with the supports they need.

Like SIL, ILO is not the home itself; it is the supports your client receives to help them live as independently as possible.

Note: SIL and ILO supports can’t be funded concurrently.

Our Learning and Lifestyle Hubs are fun and welcoming spaces for people with disability to participate in an ever-changing calendar of engaging learning programs and activities.

These programs and activities are available both on-site and in the community.

Importantly, learning opportunities are tailored to each participant’s interests, needs and goals.

Our hubs are found right across Queensland as well as in Sydney and Melbourne.

The hubs deliver a wide variety of group experiences, including educational workshops, arts and crafts, recreational outings, social events, health and fitness classes, life skills training and much more.

While each hub has a unique feel and a different schedule of activities, clients have direct access to two innovative educational tools no matter the location: Thrive Learning and Virtual Reality (VR) learning.

Our hubs are warm, friendly and positive places, creating the ideal environment for participants to boost their communication, social, vocational and self-care skills along with essential life skills like budgeting, cooking and personal care.

Clients must be aged 14 and above and complete an onboarding assessment of needs to ensure compatibility and safety requirements can be met at their chosen hub.

Once all the paperwork for onboarding has been received and funding is confirmed, your client can start at their chosen hub within a week.

Our hub staff work collaboratively with NDIS participants, alongside Support Coordinators and other stakeholders, to align activities and programs with the goals outlined in their NDIS support plan.

A variety of person-centred programs are available to your clients, tailored to individual needs and goals. Regular reviews of client goals are completed to ensure we are best supporting their needs.

We can provide transportation assistance or facilitate access to community transport services for people who require support to attend a hub depending on the location.

Hours of operation vary from hub to hub but typically include regular workday hours with flexibility to accommodate participant schedules and preferences. Extended hours are available in some locations, subject to demand.

Yes. Employees receive specialised training in disability support, communication techniques, behaviour management, first aid and relevant certifications to ensure they can effectively support hub participants.

Yes. Hub staff maintain open lines of communication with Support Coordinators and service providers to share progress updates, coordinate care plans, address concerns and ensure continuity of support for participants.

We employ a cohort of highly trained individuals who will support your client at their chosen hub.

Start by assessing your client's needs, goals and any issues with their current provider. Understanding the reasons for the transfer is crucial for making appropriate recommendations.

We have a specialised intake team that can support the assessment of your clients’ needs and goals. For more information, enquire now or call us on 1800 112 112.

We will meet with you and your client to discuss their needs, goals and expectations. This session allows your client to ask questions, express any concerns and assess whether we are a good fit for them.

In some cases, a participant’s NDIS plan would need adjusting to accommodate a change in service providers. We’ll work with you and your client to ensure funding is allocated appropriately to support the transition.

Yes. We will develop a transition plan in collaboration with your client and any relevant stakeholders. This plan outlines steps, responsibilities and timelines for transitioning services.

As your client’s Support Coordinator, you will oversee the implementation, ensuring all parties adhere to the agreed timeline and the process is conducted smoothly. We'll monitor your client's progress and address any issues that arise.

We'll follow up with your client to ensure the transition has been successful and your client's needs are being met. Any outstanding issues or necessary adjustments will be addressed promptly.

These steps should facilitate a seamless transition for your client to our services, ensuring continuity of care and support under the NDIS framework.

The people we support are at the heart of all we do, and we are committed to ensuring safe, high-quality, individualised service.

For more information, download our Quality, Safety and You guide.

We are firmly focused on delivering tailored support that recognises your client’s unique needs and goals. Our specialists, including our Advocacy and Complex Support teams, will work closely with you and your clients to achieve the best outcomes.

Discover more about our services, enquire now or get in touch with us on 1800 112 112.

If you are connected with a person we support, we welcome your feedback.

We are committed to continuous improvement of the quality and safety of our services and forging positive partnerships with all stakeholders.