Hotlines and Support

To ensure you remain physically and mentally safe throughout the COVID-19 pandemic, we have compiled a list of support hotlines and resources that you can access.

Covid Hotline

COVID-19 Hotline: 1800 983 006

The COVID-19 hotline is a free service that can be accessed 24/7. It is staffed by qualified nurses who can help you with any COVID-19 related health matters.
Benestar EAP

Benestar Employee Assistance Program: 1300 360 364

Our Benestar EAP is a free mental health and wellbeing service available to all Endeavour Foundation Group employees. It offers resourcing and anonymous counselling resources to help with any mental wellness support you may need.


Read about our free Benestar service

Benestar EAP
QLD community hotline

QLD Community Recovery Hotline: 1800 173 349

The Community Recovery Hotline is available to support vulnerable Queenslanders in home quarantine to access food and medical supplies with no other means of support. Hotline staff partner can arrange non-contact delivery of essential food and medication to people in quarantine.

Complex Support Hub

Complex Support Hub: 0417 472 454

The Complex Support Hub can set up a meeting with your team / leaders to go through concerns or answer any questions regarding changes to customer behaviour. You can also contact our Complex Support Hub via email at


Download the Complex Support Hub Practice Bulletin

Complex Support Hub

Financial Support

Financial support is available to help you manage the effects of the coronavirus (COVID-19). Visit the MoneySmart website, myGov or Services Australia (formerly Centrelink) for more information on financial support during COVID-19.

Financial Support