• How complaints are managed

    We will always try and resolve your complaint as efficiently and effectively as possible.

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  • NDIS Quality and Safeguards Commission

    The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of people with disability by ensuring NDIS service providers are doing the right thing.

    If you are unhappy with how we have responded to or handled your feedback, you can contact the NDIS Commission at any time.

    You can also escalate any concern or complaint directly to the NDIS Commission.

    Read more:

    NDIS Commission: Handling complaints and fixing problems (easy read)

    NDIS Commission contact details

    Phone 1800 035 544 (free call from landlines) or TTY 133 677

    Email contactcentre@ndiscommission.gov.au

    Post NDIS Commission, PO Box 210, Penrith NSW 2750

    Visit NDIS Commission

  • Whistleblower service

    BDO is an external and independent whistleblower reporting service.

    Engaged by Endeavour Foundation, they host a hotline specifically for employees and other stakeholders to report concerns of illegal or unethical behaviours and misconduct, including:

    • Fraud
    • Misuse of property
    • Breach of policies, bribes, corruption, abuse, neglect and exploitation
    • Unlawful workplace practices such as harassment and bullying; or
    • Any other breaches of trust.

    We encourage you to raise your concerns directly with us; however, if you do not wish to or feel uncomfortable, please contact BDO.

    All reports received by the BDO are provided to our Audit and Risk Committee Chairman and Internal Auditor.

    BDO will not disclose the identity of a complainant without permission.

    Read more

    BDO contact details

    Phone 1300 408 955

    Email securebdo@bdo.com.au

    Street Address – Level 10, 12 Creek Street, Brisbane Qld 4000

    Postal Address – GPO Box 457, Brisbane Qld 4001

    Visit www.bdo.com.au/bdosecure

Download Our Essential Plan Review

Please fill out this form to receive your FREE copy of our NDIS Essential Plan Review.

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