NDIS price increases welcome
Great Endeavour Rally teams battle dust on iconic outback adventure
People with a disability in Rockhampton gain greater independence in state-of-the-art housing
QLD Premier gives top awards to Endeavour Foundation’s long-serving supported employees with 90 years of combined service
Senator Jan McLucas will be at two public forums about the NDIS
19 good reasons to hire someone with intellectual disability
Goal series – how to achieve your employment goals
The many reasons I love my job
5 things people often FORGET in their NDIS planning meeting
“I’m strong, I fight for good. That’s why people call me the Hulk.”
“Just because I don't speak, it doesn't mean I don't have anything to say.”
I've got my NDIS plan! Now what?
How to speak NDIS
How will you manage your NDIS budget?
“Don’t let anything hold you back”- Katie’s story
Let's talk about respite
How to prepare for your NDIS plan review
What to do if you’re unhappy with your NDIS plan
Planning the unplannable – preparing for the NDIS with an episodic disability
The biggest NDIS myths debunked
Queensland’s Taxi Subsidy Scheme – what you need to know
Reviewing the NDIS: our take on the Productivity Commission price review.
Meet the rugby league players making a difference
What is ‘Capacity’ and why does it matter?
Improving your communication with people with a disability
Housing options under the NDIS
Chris Taylor’s journey into the NDIS with stepson
Step up and say NO to bullying! For people with an intellectual disability.
Virtual learning becomes a reality
I refuse to let Autism define me
We are committed to providing a professional service to our clients, their families and carers.
We welcome all questions, compliments and complaints, and take them seriously as they help us to improve our services.
All feedback and complaints we receive is taken seriously and managed by our Customer Safety team via our feedback process.
1300 730 334
at your local service
using our confidential feedback form below
Feedback, PO Box 3555, Tingalpa, DC Qld 4173
Your local service or the Customer Safety team will contact you to confirm receipt of your feedback. You may be contacted seeking further information.
Your feedback will be dealt with by your local service for prompt resolution We will respond within 5 working days unless there are exceptional circumstances.
If you are happy with the way that the feedback has been handled the matter is closed.
Complex, serious and feedback involving staff with be investigated by our Feedback and integrity team.
If you are NOT happy you can request an internal review OR you will have been provided options in your outcome letter to complain directly to the Ombudsman, the NDIA or another relevant government or external agency.
You can read our Complaints policy here.
The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent government body that works to improve the quality and safety of NDIS services and supports. If you live in NSW and have raised a concern or complaint with us and are unhappy with the resolution, please seek further support from the NDIS Commission.
Please note: NDIS Commission will be available from 1 July 2019 for Victoria and Queensland residence. Until then, your current state requirements for quality and safeguards will apply.
We place great importance on nurturing a culture that encourages our customers, people or stakeholders to speak up about unethical conduct.
BDO Secure Hotline Service operates an anonymous hotline on behalf of Endeavour Foundation to facilitate reporting of potential unethical behaviour and misconduct, including:
We encourage you to raise your concerns directly with your Service Manager or key Endeavour Foundation contact. If you do not wish to use this channel or feel uncomfortable then use the BDO Secure Hotline Service.
If you believe, on reasonable grounds, that you have information which indicates or actually shows misconduct, then you should make a report. All reports received by the BDO Secure Hotline Service will be supplied to Endeavour Foundation’s Audit and Risk Committee Chairman and Internal Auditor.
Report unethical conduct
1300 781 251
BDO Secure, GPO Box 303, Brisbane, QLD 4001