5 things people often FORGET in their NDIS planning meeting
“I’m strong, I fight for good. That’s why people call me the Hulk.”
“Just because I don't speak, it doesn't mean I don't have anything to say.”
I've got my NDIS plan! Now what?
How to speak NDIS
How will you manage your NDIS budget?
“Don’t let anything hold you back”- Katie’s story
Let's talk about respite
The biggest NDIS myths debunked
How to prepare for your NDIS plan review
What to do if you’re unhappy with your NDIS plan
Queensland’s Taxi Subsidy Scheme – what you need to know
Reviewing the NDIS: our take on the Productivity Commission price review.
Meet the rugby league players making a difference
What is ‘Capacity’ and why does it matter?
Improving your communication with people with a disability
Housing options under the NDIS
Chris Taylor’s journey into the NDIS with stepson
Step up and say NO to bullying! For people with an intellectual disability.
Virtual learning becomes a reality
I refuse to let Autism define me
We welcome your Feedback whether it’s a compliment, suggestion or a complaint.
If you’re ever unhappy about something we’ve done – or perhaps not done – please give us the opportunity to put things right, and help us to improve our services.
All feedback we receive is taken seriously and is managed by our Customer Safety team via our feedback process.
1300 730 334
In person: at your local service
Online: using our confidential feedback form below
Post: Feedback, PO Box 3555, Tingalpa DC, Qld, 4173
Complaints policy (40KB, PDF)
Your local service or the Customer Safety team will contact you to confirm receipt of your feedback. You may be contacted seeking further information.
Your feedback will be dealt with by your local service for prompt resolution We will respond within 5 working days unless there are exceptional circumstances.
If you are happy with the way that the feedback has been handled the matter is closed.
Complex, serious and feedback involving staff with be investigated by our Feedback and integrity team.
If you are NOT happy you can request an internal review OR you will have been provided options in your outcome letter to complain directly to the Ombudsman, the NDIA or another relevant government or external agency.
We place great importance on nurturing a culture that encourages our customers, people or stakeholders to speak up about unethical conduct.
BDO Secure Hotline Service operates an anonymous hotline on behalf of Endeavour Foundation to facilitate reporting of potential unethical behaviour and misconduct, including:
We encourage you to raise your concerns directly with your Service Manager or key Endeavour Foundation contact, or alternatively contact the Feedback and Integrity unit. If you do not wish to use these channels or feel uncomfortable then use the BDO Secure Hotline Service.
If you believe, on reasonable grounds, that you have information which indicates or actually shows misconduct, then you should make a report. All reports received by the BDO Secure Hotline Service will be supplied to Endeavour Foundation’s Audit and Risk Committee Chairman and Internal Auditor.
1300 781 251
Post: BDO Secure, GPO Box 303, Brisbane QLD 4001